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UNCLEAR automatic subscription renewal practices
Posted Sun June 13, 2010 3:00 pm, by rachel h. written to Eharmony
Write a Letter to this Company
I got an email out of the blue that said they had automatically renewed my subscription and taken a significant amount of money out of my account and left me with a negative balance. It was never made clear that I had signed up for automatic renewal, and there was definitely no courtesy email about impending charges. Their were also deceptive elements to eharmony's webpage. There were buttons that said "Extend your Membership" implying that if you didn't click the button, you wouldn't have to extend your membership! I also spent a long time hunting for a customer service number on their website, and only found it after using a search engine!
They only gave me a "one time courtesy" full refund after I threatened (and did) file a complaint with the FTC and asked to speak with a manager. Eharmony needs to make this deceptive practice abundantly clear and give courtesy emails to customers before swiping their money- at least giving them a chance to cancel their subscription as a customer has the right todo. They also need to stop pulling a facebook and put their customer service FRONT AND CENTER.
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by Scott L. Posted Thu June 17, 2010 @ 8:46 PM
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Over the years, I have come across many companies who do that. It is hidden in the fine print that if you do not cancel your free trial account, that it will be automatically renewed, charging you.
Be aware of companies that offer free trials but still require a debit/credit card number.... Those are the ones who will be likely to renew your account if you fail to cancel it before the trial runs out.
AOL used to do this, I have not used AOL in years though so am unaware as to whether or not they still do.
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by jacal Posted Tue June 15, 2010 @ 8:24 AM
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Maybe E-harmony did you a favor by making you upset about their automatic subscription renewal practices.
Did you realize that 4 out of 10 women between the ages of 25 and 65 who are internet dating have HPV (human papillomavirus) and are considered high risk for acquiring HPV, and 2 out of the 4 have high risk (cancer causing) HPV? It's assumed that an equal number of men or more have HPV, but since there is no HPV testing for men, the number of infected men can't be determined.
HPV is acquired by skin to skin contact, and the chance of transmission is 36% after one contact with an infected person, it's so high contagious! There is an HPV risk when you French Kiss someone also, because the virus is being transmitted in the saliva. Oral cancers have been increasing for males at an alarming rate, so the U.S. government has approved Gardasil injections for males ages 9 to 26.
The only choices you have to reduce your risk of high risk HPV are: abstain from any physical contact with another person, especially with males who are high risk HPV symptom-free and there is no medical testing for them, or get Gardasil injections. There is no saliva test for either sex, so you will always be at some risk if you are French kissing your partner or have other mouth contact.
I have a problem with t.v. shows like the Bachelorette, which show one woman kissing 25 men, with HPV so rampant. Ali and the rest of the past Bachelorettes must be morons putting themselves at risk of HPV when men show no symptoms of carrying the deadly virus. How is Ali going to stop a man from slipping his tongue in her mouth while they are kissin? Yuk!
I would say you are lucky that E-harmony refunded your money and that you are no longer a member of the high risk HPV internet dating group, most people I know aren't dating any longer due to fear of acquiring HPV or any other STD!
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by PepperElf Posted Mon June 14, 2010 @ 6:33 PM
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one musician i listen to got sick of it and changed his profile too all things twisted like...
http://www.gregorkitzis.com/documents/upload/eharmony.pdf
well like that.
according to his website, the new profile - with all the comments that he wants someone with "numerous sexually transmitted diseases" ... "oh yeah, and NAPALM", and that the things he cannot live without are "Satan, Satan, Satan, Satan, air conditioning".... got MORE HITS than his previous non-twisted one did.
http://gregorkitzis.com/misc.php
he wrote about it there, about halfway down the page.
so whenever i hear about eharmony i think of this letter
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Wrong. I was on eharmony. Their auto renewal process was made very clear upfront. In fact, it's quite standard for the online dating sites.
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by Donno Posted Mon June 14, 2010 @ 4:22 PM
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This came up 6-12 months ago with one of these dating sites. It was extremely clear in the terms and conditions. It wasn't in fine print, and it wasn't buried at the bottom. It as right near the top.
As always, buyer beware.
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I would suggest not looking for love on the internet.
It is my opinion most of them are hermits that cant make it in the scene, or dont have the time, which makes me wonder why they are looking if they dont have the time.
Good Day
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