|
|
 Samsung Printer Is A Paperweight
Posted Wed June 23, 2010 12:00 pm, by Douglas P. written to Samsung Electronics America, Inc.
Write a Letter to this Company
About a year ago, I purchased a refurbished CLX-3160FN all in one color laser printer/fax/scanner/copier.
Clearing a paper jam a few months back, I gently bumped the top document feeder with my elbow, and one of the hinges snapped. A further examination of these cheap plastic hinges revealed inferior design and material, barely 0.5mm of thin plastic holding them in place, this as brittle as egg shell. C'mon, folks!
With a total page count of less than 2,000 since new, one night this thing started grinding loudly as I tried to print, gave a jam message [location 0,] and went tilt with the blinking red light and obnoxious grinding. The transport was bad. I disassembled and rebuilt the transport, and at that point, there was no more grinding. Paper passes freely through when the imaging unit and transfer belt assembly are removed.
THE TRANSFER BELT ASSEMBLY CANNOT BE PUT BACK INTO THE CHASSIS ONCE IT HAS BEEN REMOVED!
I fought for hours== this is an obvious, and very stupid, design flaw of this particular machine.
Almost new, I want to chuck the damn thing out into the street and watch a truck run over it!!!!
My online research indicates that this is a very common problem. I want Samsung to replaces the machine with my choice of newest models, and give me a full warranty on it, usually one year but sometimes more.
 Reply
| Log In/Create an account | 9 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by PepperElf Posted Sat June 26, 2010 @ 1:29 PM
|
|
|
"Almost new" ... um refurbished is never new. It may be new to you
but it's definitely not new
and they're not going to replace it for you once you've taken it
apart
because one you open it and start disassembling it you void whatever
warranty you had
Reply
|
|
|
|
|
by billt Posted Fri June 25, 2010 @ 3:26 AM
|
|
|
Without Much trouble, I found the refurbished machine of this model
listed for about 130.00. The replacement cartridges list for about
200.00 for all four.
This machine was probably not intended to be repaired cost
effectively. You should get the machine back to the person in your
company that provided it and ask for a quality machine, such as an HP.
Reply
|
|
|
|
|
|
|
|
|
|
by Donno Posted Thu June 24, 2010 @ 11:51 PM
|
|
|
We take things to qualified professionals to have them repaired,
unless we know how to do it ourselves.
It sounds like you aren't a qualified professional. When you work on
things as a novice, enthusiast, or Jack of All Trades, you will run
into things you can't solve once in awhile.
I imagine this concept holds in America, France, Mongolia, wherever.
Reply
|
|
|
|
|
|
|
|
|
by Retail Veteran Posted Wed June 23, 2010 @ 10:34 PM
|
|
|
Refurbished machines typically have a 90 day warranty though sometimes
they might be longer. The biggest problem is even if your machine was
still under warranty, you voided it by taking it apart. I never buy
refurbished products, only new. A refurbished product is merely
something that was returned as defective and the manufacturer 'fixed'.
I don't believe Samsung owes you anything.
Reply
|
|
|
|
|
|
by Donno Posted Wed June 23, 2010 @ 11:01 AM
|
|
|
Did your online research reveal anything about a company's response
once an unqualified technician services a unit?
I don't think they will honor a warranty or otherwise make amends if
an end user takes their product apart and can't get it back together.
You are pointing out what you feel is an "obvious design flaw," but
based on this description I would ask if you followed the factory
repair procedure. Which document did you use, and what step or page
number describes a procedure you were unable to perform?
Reply
|
|
|
|
|
|
|
I'm glad you did online research for your model. Did you do it before
or after your purchase?
Good Day
Reply
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
