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 Dissatisfaction with Service
Posted Fri July 9, 2010 12:49 pm, by melissa s. written to T-Mobile USA, Inc.
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I have been contacting T-Mobile regarding my problems with my constant dropped calls and not receiving calls. This is a replacement phone I received I believe on June 30th because the phone prior to this one was doing the SAME thing. As of today, I do not see that my problem has been resolved. When I spoke to customer service on Thursday, July 1st, I was advised my issue was going to be escalated to the tech department to research further as to why my calls keep being dropped and my calls are not coming through. I was also told someone would be in contact with me within 48 hours and to this day, no such contact to me has been made. I contacted T-Mobile again last night due to my dropped calls and it seems no one has been working on my case since July 1st. This is UNACCEPTABLE. Not only do I use this phone for personal I also use it for work. I work with 3 lawyers in which they need to be able to reach me should they need me. As well my elderly parents stay with my daughter during the day since there is no school and I work. They need to be able to get a hold of me should there be an emergency. You ask for the date of when the problem started and I cannot give you an exact date. I purchased the phone in NOV, was replaced in March and the problem has gotten worse since then even though as I said this is a replacement phone to the one that was replaced in March. Did I mention I have 3 lines on my account?! If this issue is not resolved to MY satisfaction, I will leave T-Mobile and T-Mobile will be stuck with my broken contract which i will refuse to pay.
I want a RELIABLE phone, of my choice, at no cost to me. I don’t feel i should have to purchase the phone of my choice since i PURCHASED this phone and it has not been reliable. There is a $50 difference b/w the phone I want and the phone I have. I should not be told that this can’t be done for me. I have been a customer since 2005 and I would sincerely think you would justify the situation by giving me what I want than to lose a customer.
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I hate to be the bearer of bad tidings, but the problem likely isn't
your phone(s), it's T Mobile's crappy service. I switched to them 3
months ago and have been sorely disappointed ever since with their
coverage. When I'm in the south end of our town the coverage, which is
supposed to be good, is almost non existent, and it is totally non
existent at the hospital, which sits on a hill. I,too, called to
complain about the lack of coverage and was told that they (T Mobile)
would have it checked by their technicians. Nothing changed. Still the
same lack of service. This appears to be a very big problem with T
Mobile. You can go to the T Mobile website and read all the complaints
on their community pages. Fortunately for me, I already had a phone
when I went to T Mobile and chose the "no contract" plan, so I can and
will be leaving them shortly. if you sever the contract with them,
make sure to block their access to your credit card or bank account,
or they'll help themselves to your money. Good luck.
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