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Posted Sun July 11, 2010 11:03 pm, by William S. written to Kings Family Restaurants

Write a Letter to this Company

I work 7 days a week until 10:30 pm at night, and on Saturday night, July 10th , 2010, I went to the Kings Family Restaurant here in New Castle, Pa., and I arrived there at 11:30 PM and I requested the Saturday night dinner special which was Chicken Tenders for $6.99. The waitress that was serving me told me that I can not get the Saturday night dinner special because it was after 10PM and the computers switched over for the midnight shift. I was very angry because they have dinner specials every day and I have been there before at the same time and was very able to get the dinner special for that day and got the price. I was furious and asked for the manager on duty. To begin with, I was already angry because I had to wait 15 minutes for someone to service me. The manager came to my tabel after another 5 minutes and told me there was nothing he could do. That made me furious and anyone who is out there reading this who wants to join me in a class action law suit against Kings Family Restaurant for false advertising cane amil me a response. I work hard, and I work 7 days a week and I was there at Kings on SATURDAY at 11:30 PM and should have been given the price for the special of $6.99 and they refused to give it to me, and the manager on duty told me to file a complaint with whoever I wanted to do so. Personally I have been in the food business for many of years back in my younger days and I am aware of what managers can and can not do. I had ordered a drink and had to pay for it even though I did not drink it. I plan to call my attorney tomorrow morning, July 12, 2010 and to file a class action law suit. It is a real shame that they refused to give me the SATURDAY dinner special whe I was there on SATURDAY night. There was no where on the daily dinner specials that say that you can not get the dinner special after 10 pm. If this is the case then they need to specify on their dinner menu specials that 10 PM is the deadline. My server's name was Stephanie and I was not able to obtain the manager on Duty name because he kept covering his name tag with his hand so I could not see what it was. My table number was 40/2 and I had to pay $2.11 for a Pepsi that I never drank because I left my table, furious at the manager, and Kings Family Restaurants.

I would like Kings Family Restaurants to give me a written apology from the manager on duty that night for causing me embarassment, and telling me to go ahead and file a complaint. I also want a Chicken Tender Dinner at no charge. I also want Kings to specify on their specials menu that there is a time of 10 PM on their dinner specials. If I get my written apology from the manager on duty that night and my chicken tender dinner, then I will drop filing a class action law suit for false advertising. I am also making 1,000 copies of this letter as I am going to distribute them to all I know here in New Castle< PA about this matter. I work hard for my money and I should get what the specials are as they are on the menu. This is a bunch of Bullcrap that the dinner menu changes at 10 pm for midnight shift. I have previously been there on a weekday at the same time of 11:30 pm and had no problem getting the dinner special for that day.


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by MA Cunningham Posted Tue July 27, 2010 @ 10:11 AM

I didn't think you could have a "Class Action Lawsuit" with just one

by t n. Posted Tue July 27, 2010 @ 1:40 AM

Go somewhere else then.

by KJCat Posted Mon July 26, 2010 @ 8:21 PM

Don't waste your time or money on a lawsuit. You've got no case, and
it will cost you considerably more than the $1.50 difference you would
have paid for the regularly priced meal.

Oh, and don't expect a response from the restaurant. As soon as you
mentioned the lawyer, any chance of a reply from them most likely flew
out the window.


by Irving Patrick Freleigh Posted Mon July 26, 2010 @ 7:37 AM

So because you work so hard for your money, you're willing to spend
that money printing up flyers trying to get people to join you in a
class-action lawsuit over a chicken dinner they don't get as worked up
about as you do?

Ummm, interesting financial decision there. Let me know how it turns


by MissUK Posted Mon July 19, 2010 @ 4:56 AM

I also think that the restaurant should make it clear that the dinner
specials finish at 10pm. But for the sake of $1.50, you really should
forget about it and move on. Life is too short to be fretting about
'small change'.

by S D. Posted Thu July 15, 2010 @ 10:46 PM

Wow. Lawsuit? Really?


by Christine M. Posted Wed July 14, 2010 @ 3:18 AM

I had never heard of this restaurant chain, as it is not in New
England, where I live.

But I Googled it, and found their website. Which had a .pdf version
of their full menu on it. The full prices of the Chicken Tender
Dinner? $8.49. Exactly $1.50 more than the special. The OP has got
to be kidding, that they will call an attorney and sue over a lousy

Talk about making a mountain out of a molehill. This letter is


"This letter is ridiculous!" by Donno Wed July 14, 2010 @ 4:07 PM
by Richard S. Posted Tue July 13, 2010 @ 4:18 PM

You don't deserve a refund for your coke. You ordered it. If you were
to upset to eat or drink beacuse the chicken tenders special was not
available then you should have walked out of the restaurant.

I do feel you have a valid complaint but I feel you have lost all
credibility because of all the excess drama.

The manager could have done price adjustment down to the $6.99 or rang
up a misc menu item for $6.99. There are choices that he can do to
keep business.


by Harleycat Posted Tue July 13, 2010 @ 9:33 AM

So, what happened when you called your attorney? You need more than
one person to start a class action suit and I doubt you can find
enough people made enough about this to get enough people for a suit.

You work 7 days a week but you have time to hand out 1000 flyers?


and where are these flyers / letter copies going? by PepperElf Tue July 13, 2010 @ 5:30 PM

by Chadg Posted Tue July 13, 2010 @ 6:26 AM

WOW. Is a chicken dinner worth all the legal fees? To have a class
action suit you need other customers who had the same experience, i
doubt anyone else is going to get that crazy over a chicken dinner.

Good luck to you though, youre gonna need it.


by numba1complainer Posted Tue July 13, 2010 @ 5:29 AM

I mean... how much to chicken tenders really cost? if you ask me 2.11
for a coke is pretty outrageous


by Eclipse Posted Tue July 13, 2010 @ 12:08 AM

I am with you 100% regarding the concept of your complaint. While I do
not agree with your decision to file a lawsuit, I do think your
complaint is 100% valid. If they are going to have a time limit on the
special, then it should be noted SOMEWHERE. If the only advertised
qualification was Saturday night, I think showing up at 11:30PM on
Saturday would qualify you as being there both at night and there on
Saturday. I would have been livid as well. Switching over to the next
day at 10:00PM is very strange. I work in hotels, and we switch over
late. We start the next day around 2:00 AM to account for late


by Harleycat Posted Mon July 12, 2010 @ 9:13 PM

If it ends at 10:30 PM it ends at 10:30PM. Case Closed.


I don't think so sweetie by Donno Mon July 12, 2010 @ 10:46 PM

My bad... by Harleycat Tue July 13, 2010 @ 9:34 AM

Is It written by Richard S. Tue July 13, 2010 @ 4:11 PM

by RedheadwGlasses Posted Mon July 12, 2010 @ 1:05 PM

1. You have no grounds for a lawsuit.

2. Many restaurants put time limits on their specials, including
happy hour. It's not illegal.

3. You lost me at saying you were 'furious' when you were told you
couldn't get the special.


"you were 'furious' when you were told you couldn't get the special" by Donno Mon July 12, 2010 @ 2:39 PM

by Lylyness Posted Mon July 12, 2010 @ 12:52 PM

I don't see anything wrong with this policy, but if you specifically
asked the manager about it it probably would have been in everyone's
best interest just to give you the discount rather than make you

But... a class action lawsuit over chicken tenders? Really?


by Eclipse Posted Tue July 13, 2010 @ 12:11 AM

The advertised time it was available was "Saturday Night".

The OP arrived on Saturday Night and placed their order. They did not
receive the advertised special, therefore they are furious. It seems
reasonable to me.

If they are going to have a time limit, that is fine, but they really
ought to advertise it as such.


How convenient .... by jeishere Tue July 13, 2010 @ 9:46 AM

Dinner Ends at 10pm?? by Richard S. Tue July 13, 2010 @ 4:14 PM

Just because the OP said it was written anywhere.. by Harleycat Tue July 13, 2010 @ 6:50 PM

I was commenting... by jeishere Wed July 14, 2010 @ 11:19 AM

by PepperElf Posted Tue July 13, 2010 @ 12:17 AM

the thing is... just because someone is "furious" does not always mean
they should get their way.

if anything it can also set up the mentality that if you yell and
scream you will always get your way


by Donno Posted Mon July 12, 2010 @ 10:21 AM

I agree with the manager, file a complaint with whomever who feel is

IMO, the restaurant can have such a policy. At the restaurant I
frequent, they have specials that are only good during certain hours
of the evening.

1,000 copies will cost a heck of a lot more than the $3-4 extra you
would have paid at regular price. And a class action lawsuit, well,
good luck with that. I wonder how many people went in after 10pm, and
got upset because the special was no longer valid. You know, instead
of just ordering something else.


Hours of Specials by Richard S. Tue July 13, 2010 @ 4:15 PM

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