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 Washing Machine
Posted Sat July 17, 2010 1:49 pm, by Tanetta B. written to Maytag Corporation
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I purchased your Maytag Atlantis washer and dryer several years ago. About three years in I started to experience problems with the washer. The list of things grew as the years went by and now it will not drain the water out of the tub. I brought the Maytag set with the belief that I was buying a very good product from a reputable company that stands behind their product. Instead I find myself constantly repairing a machine and getting the run around from your company. I did some research on this washing machine to find I am not along with the long list of problems. I know that appliances break from time to time and it’s to be expected. The cost to repair this machine is like buying it twice. I am furiously disappointed with this machine and the Maytag company.
I am requesting that this machine be replace at Maytag's expense. If my request is not meet, I will be forced to pursue legal action against your company for the replacement of this machine and damages. This machine obviously has a manufacturing defect. I am prepared to do this as a single complainant or part of class action suit.
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by Donno Posted Sat July 17, 2010 @ 5:15 PM
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That may be, or it may not be. It worked for three years, most likely
longer than the warranty, with no problem at all.
Doesn't sound like it had a manufacturing defect to me.
Now it may have a poor design, or parts with a shorter than normal
lifespan.
Whatever the case may be, I think you would be lucky if they gave you
some sort of token discount off a new machine (like Harley, below).
However, do you really want another Maytag?
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by olie Posted Sat July 17, 2010 @ 2:47 PM
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How long of a warranty did you have? Some of the problems may have
been covered under the warranty. It seems that this machine is over 3
years old.
Sometimes the simplest explanations work. We've learned that when
water doesn't drain from the washer tub, we need to check the hoses
for a sock or other tiny item. This is a check and repair that
Mr.olie can do all by himself.
He also bought me some "washer bags". I love them!! I put all of my
socks in one, do the wash, and then I don't have to worry about a sock
getting stuck in the hose. And I don't have to sort my socks until
I'm ready to.
(Everyone does his/her own laundry here. I got tired of Son.olie
bragging that he was taller than I am, when he was in 5th grade. I
finally said, "You know what that means? It means that you can reach
into the bottom of the washer! So you can do your own laundry!!"
Teen.olie didn't learn from her brother's mistake. And we got a
front-loader. But still.)
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