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 Please help me return defective laptop, Office Depot
Posted Fri July 23, 2010 12:00 pm, by dragan p. written to Office Depot, Inc.
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I bought a hp laptop from office depot on sunday. I broufht it back to the store 3 days later. The store manager agreed that i was sold a defective laptop because the cd rom made a clicking sound and it would not open and close properly. He told me his district manager said under no circumstances can he issue a full refund, only an exchange or in store credit. I told him i do not wanna exchange for the same product and the other laptops that they sell did not meet my needs. I want my money back. He still could not honor my request an i settled for in store merchandise card. Today I called office depots executive customer service and asked for the district manager to call me back. Their policy does not state that they cannot issue a full refund on a defective laptop.
No callback yet.
Can you help?
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by t n. Posted Tue July 27, 2010 @ 1:27 AM
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This is not an unusual policy. Just take the exchange for the same
product. The problem is that some people buy a replica laptop of an
older one that they have at home and then return the old one for a
refund. That's why most companies only do defective exchanges. You're
getting a laptop so just chill.
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by Donno Posted Fri July 23, 2010 @ 8:35 PM
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state that if a technology product is opened it is exchange only.
It doesn't specify if the product works right or not. The policy
wasn't written so that you could return an item you don't like. So,
you have to really want what you buy. Once you buy it, done deal.
You got extremely lucky that they made an exception and you had to
"settle" for a store credit. Some people would say you received
extraordinary customer service, and this should make you want to come
back and shop at OD again. I guess it didn't have the same effect on
you.
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by batmoody Posted Fri July 23, 2010 @ 3:32 PM
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From the website
Your Original Receipt is required for all returns or exchanges of
technology and furniture.
Technology products may be returned or exchanged within 14 days of
purchase with Original Receipt, in original packaging and with UPC
code intact. If product box is opened, we will offer an exchange only.
A 15% Restocking Fee will be applied if box is missing any components.
This applies to all technology products including, without limitation:
Computers, Monitors, Cameras, Camcorders, Projectors, GPS, Printers,
Copiers, Faxes, Shredders, Telephones, Wireless Technology, MP3s, TVs,
DVD Players, Media, Hard Drives, Peripherals, Accessories and
Software.
You returned was opened so thats why you were offered and exchange
only. I'd say you were lucky with getting an in store credit even.
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I buy toner and paper at office depot, its great.
A computer? Think Id go to an electronics store
Good Day
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Huh?
by Donno Fri July 23, 2010 @ 8:44 PM
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by NathanG Posted Fri July 23, 2010 @ 8:27 AM
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Thats odd, I would have guessed they at least had a 30 day return
policy on it.
Did they not have the same laptop to exchange?
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by dragan p. Posted Fri July 23, 2010 @ 6:46 PM
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office depot is great and they solved my issue today. I have had a
very positive experience with them. please cancel this request.
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