Please help me return defective laptop, Office Depot

This is not an unusual policy. Just take the exchange for the same
product. The problem is that some people buy a replica laptop of an
older one that they have at home and then return the old one for a
refund. That's why most companies only do defective exchanges. You're
getting a laptop so just chill.

state that if a technology product is opened it is exchange only.

It doesn't specify if the product works right or not. The policy
wasn't written so that you could return an item you don't like. So,
you have to really want what you buy. Once you buy it, done deal.

You got extremely lucky that they made an exception and you had to
"settle" for a store credit. Some people would say you received
extraordinary customer service, and this should make you want to come
back and shop at OD again. I guess it didn't have the same effect on
you.

From the website

Your Original Receipt is required for all returns or exchanges of
technology and furniture.
Technology products may be returned or exchanged within 14 days of
purchase with Original Receipt, in original packaging and with UPC
code intact. If product box is opened, we will offer an exchange only.
A 15% Restocking Fee will be applied if box is missing any components.
This applies to all technology products including, without limitation:
Computers, Monitors, Cameras, Camcorders, Projectors, GPS, Printers,
Copiers, Faxes, Shredders, Telephones, Wireless Technology, MP3s, TVs,
DVD Players, Media, Hard Drives, Peripherals, Accessories and
Software.


You returned was opened so thats why you were offered and exchange
only. I'd say you were lucky with getting an in store credit even.

Was there a receipt?

Most places won't refund on electronics, only exchange.

I bought my all-in-one printer at OD, and it was a *great*
experience.

I placed the order at 2:30pm, and the next morning at 9:30 an Office
Depot truck rolled up to my house.

If you are unaware of all the technology that OD handles, just visit
their website. They have it all. Cameras, Projectors, Computers, etc
etc.

The OP bought a name brand computer, we can assume in a sealed box.
The solution is to take it back and get a replacement, but the OP
didn't understand the return policy when he made the purchase. You
can't fault the company for that.

When I want toner and paper, I go to Staples. The next time I need
technology, I am checking out the Office Depot site. I prefer to keep
things simple and not waste gas driving around.

Just my opinion. Good Evening.

Thats odd, I would have guessed they at least had a 30 day return
policy on it.

Did they not have the same laptop to exchange?