Round and Round we go - six years later, and nothing changes
Posted Fri July 23, 2010 1:41 pm, by Ruth H. written to CVS
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An email was sent to me in 2005; I was cleaning out some old mail boxes and found it again. Six years ago, I requested contact from a district manager about something that was distinctly not a store level problem. Personal contact from a district manager was promised, but never materialized. Subsequent emails about other topics have been bounced back to store managers, who almost never control the situations that were reported.
Needless to say, CVS needs to clean up its act. Your store managers have enough on their plates without fielding calls about things controlled on a regional or national level. Promises made need to be kept.
Original email follows:
Dear Ms. (edited):
Thank you for contacting CVS. I have forwarded your comments to (edited), District Manager. I have asked him to investigate this matter
and follow up with you.
CVS Customer Relations
I would like CVS, in future, to send letters to people who have the authority to act on the information. If you promise contact from someone higher up, make sure the promise is kept. Six years later, this still rankles. I am still shopping at CVS, but I no longer trust anyone in management not working at store level; you haven't earned it.
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