Round and Round we go - six years later, and nothing changes

Posted Fri July 23, 2010 1:41 pm, by Ruth H. written to CVS

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An email was sent to me in 2005; I was cleaning out some old mail boxes and found it again. Six years ago, I requested contact from a district manager about something that was distinctly not a store level problem. Personal contact from a district manager was promised, but never materialized. Subsequent emails about other topics have been bounced back to store managers, who almost never control the situations that were reported.

Needless to say, CVS needs to clean up its act. Your store managers have enough on their plates without fielding calls about things controlled on a regional or national level. Promises made need to be kept.

Original email follows:

From: (redacted)
Dear Ms. (edited):

Thank you for contacting CVS. I have forwarded your comments to (edited), District Manager. I have asked him to investigate this matter
and follow up with you.

Sincerely,

(edited)
CVS Customer Relations

I would like CVS, in future, to send letters to people who have the authority to act on the information. If you promise contact from someone higher up, make sure the promise is kept. Six years later, this still rankles. I am still shopping at CVS, but I no longer trust anyone in management not working at store level; you haven't earned it.

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What is this "matter"? by Donno Posted Sun July 25, 2010 @ 10:46 AM What is the mystery topic that is distinctly not store level? The topic that was bounced back to the store? That seems pretty important. Without knowing it, I don't see how the company can determine whether this needs to be revisited. Reply And by Donno Sun July 25, 2010 @ 10:53 AM Re: Round and Round we go - six years later, and nothing changes by NathanG Fri July 23, 2010 @ 2:30 PM Pretty simple - get some decent district-level management by The Original Nethead Posted Fri July 23, 2010 @ 6:11 PM There hasn't been any here in years. Reply So... by NathanG Posted Sat July 24, 2010 @ 3:00 PM six years ago you wrote a letter about something to a district manager and he never got back to you and your upset still? Reply argggh - make that five years. by The Original Nethead Posted Fri July 23, 2010 @ 1:48 PM The problem is actually six-plus years old, but the incident in the email was only five. On the other hand, they've still had almost five years to change their ways and haven't done it. Reply