Did Days Inn swipe my charger?

Posted Thu August 5, 2010 6:53 pm, by Melissa E. written to Days Inn

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On July 23, 2010, my mother, boyfriend, and I stayed at the Days Inn in Auburn, NY. The stay itself was fine. The staff were very courteous and accommodating and the room itself was clean and comfortable.
On July 25th, I discovered that we'd left my cell phone charger in the hotel room. My mother (because the room was in her name) immediately contacted the front desk and they confirmed that they'd found the charger and intended to mail it back to us. My mother gave them the address, but the front desk clerk consistently mispronounced (and therefore possibly misspelled) the name of the town where my mother lives, even after six or seven times and spelling and pronouncing it so the clerk understood. We were assured the charger would be going in the mail to be picked up on Tuesday, July 27th. I contacted the clerk on the 27th to make sure that it did get picked up to be mailed and was told it had. Today is August 5th and, up until half an hour ago, I was without a phone charger. I had to purchase a new one at a cost of $21.95. I have family who've worked for the U.S. Postal Service tell me that it should not take this long for a package to be sent from a destination that's five hours away. Being that my cell phone is my only means of communication, I depend on it, and depended on your employees assurance that I'd receive my belongings back.

I'm not expecting to be reimbursed for the charger and really, I don't want anything other than the staff to be informed that this is extremely bad service. When a customer is told that their belongings have been sent back in the mail and they don't receive them, it's frustrating. Please do something to ensure this doesn't happen to other customers in the future.

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Closing the issue by LDG1981 Posted Sat September 18, 2010 @ 10:07 AM The good news is that eventually, I DID get my charger back...on August 13th. The postmark on the package showed it wasn't even mailed out until August 11th, at least 18 days after they said they would send it. I'll be taking the spare charger with me on trips and that way if I lose it, it's not such a big deal. But more than likely, we'll be staying at a different hotel when we take the same trip next year. Reply "Being that my cell phone is my only means of communication" by Donno Posted Thu August 5, 2010 @ 10:35 PM If the phone is important to you, keep track of it and its accessories. The motel isn't in the business of mailing misplaced belongings to people. It would be great if they excelled in this area, but that isn't what they specialize in. Reply Normally agree by NathanG Fri August 6, 2010 @ 7:58 AM once they acknowledge by Bill R. Fri August 6, 2010 @ 9:32 AM I'm afraid to imagine this. by olie Fri August 6, 2010 @ 6:02 PM the staff to be informed that this is extremely bad service. by Bill R. Posted Thu August 5, 2010 @ 7:53 PM Melissa E., You are 100% correct about their service. In the future any and all Lost and Found Inquiries should be negotiated with the hotel manager. There are those that will say line staff can do it. However, your case shows that having line staff do it without the followup and accountability of management can leave some folks out in the rain. Hopefully, this hotel will take your advice. BillR. Reply