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 Terribly bad experience
Posted Sun August 8, 2010 8:38 pm, by Deepta D. written to Pizza Hut, Inc.
Write a Letter to this Company | Rate this Company
I placed my order through the Pizza Hut website. I have had several problems with this before (my order has not gone through multiple times, and my card has been double charged once) but have been told that the location that delivers to my address will only accept online orders. The order was incorrect due to an apparent glitch in the system, it substituted extra cheese and removed the peppers from my pizza, which I did not want. Also, the toppings barely cover 2/3 of the pizza, the crust makes up about three inches of each slice. I also received hot wings instead of mild (which I can't eat because I have an ulcer), and ranch instead of blue cheese (which is apparently due to the fact that this store does not carry blue cheese, which was not mentioned anywhere).
When I called and spoke to the manager, he was extremely rude and insisted that because the order was placed online, it was my own fault and there was nothing they could do. After a great deal of arguing, he told me the best he could do was give me the amount of the wings toward my next order, despite the fact that I can only consume about 50% of the one I paid for today. In addition, I tried to post a complaint on the Pizza Hut site, and that page has errors that prevent me from submitting my problem. Shocking.
I want my money back for this only partially edible meal, I am stuck with things that I can't eat and a pizza that was made very poorly and incorrectly. I have had problems with this location nearly every time I have gone there and am at the point that I would rather go to a place I like less than deal with spending twice as much as I should for food that is sub-par and barely edible.
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by t n. Posted Mon August 9, 2010 @ 8:18 PM
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I've never had problems with the online website, but there is probably
an issue. I find it ridiculous that you can't call in your order. How
hard is it to pick up the phone and take an order? Maybe you should
find another place and just pick up your pizzas instead of relying on
delivery. I also know that the online thing allows you to just pay
with cash when the pizza is delivered. Just select that and refuse to
pay for the pizza if it isn't delivered correctly.
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by Donno Posted Mon August 9, 2010 @ 1:32 PM
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it feels like the site is not to give feedback to a company about a
bad experience, but an episode of Dr. Oz.
However, if a company screws up over and over, I eventually give up
and go elsewhere. Otherwise it is like masochism.
Not all places are happy to correct their errors. Some seem happy to
correct their errors yet make no effort to prevent them in the future.
I have no respect for that.
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by Nichole K Posted Mon August 9, 2010 @ 6:02 PM
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Which is why she used this site, as intended, and complained. She has
a valid complaint. The fact that she still goes there, expecting
change doesn't diminish the fact that they screw it up.
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Why does it feel like to you that this site is an episode of Dr. Oz?
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I know the crust isn't as good on home-made, but you can get what you
want without dealing with Pizza Hut. This chain incidentally was run
out of town on a rail by locally owned pizza joints here. MYO is
pretty easy - doctor up some spaghetti sauce, add the amount of cheese
you like, toss on random toppings and slide the whole thing into the
oven. I put corn meal between my crust and the pan. You can even do
it on a gas grill, if you have one handy.
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by NathanG Posted Mon August 9, 2010 @ 8:07 AM
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what was on the receipt? Did you double check the order before you
sent?
Websites dont "glitch" they are programmed to do certain things when
you make certain decisions.
As for the pizza, you should have requested they send out another one
and replace the one you got. Same with the wings (if you had the
reciept showing you paid for mild and got hot). Also if you do have
an ulcer you shouldnt be eating even mild wings. Even the mild'est of
the sauces will make the condition worse.
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Well...
by Lisa H. Mon August 9, 2010 @ 9:44 AM
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lol
by jeishere Tue August 10, 2010 @ 1:07 PM
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Bingo
by Lisa H. Mon August 9, 2010 @ 4:09 PM
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by Donno Posted Mon August 9, 2010 @ 12:17 AM
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It seems to me you are rewarding Pizza Hut for having an online
ordering system that doesn't meet your needs, and a store that sucks.
Why? Is the food that "good"? The last time I was at Pizza Hut was
in 1996, and it sucked so badly I haven't been back. Maybe they have
improved their offerings since then, but it is questionable from this
letter.
Why not mix up some tasty Tofu pizza at home? It would save gas and
aggravation.
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If you had several problems before, why do you keep returning?
Good Day
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