Defected Software-----------You Owe Me Money

Once you mention the word "sue" it's all over, the company will most
likely not speak to you on this matter at all and I can't say I blame
them. If you are going to threaten legal action against them from the
begininng what incentive is there for them to try and work things out
with you?

Good luck with the lawsuit and finding a lawyer that will take it on a
contingency basis. You want to sue you are most likely going to have
to pay for your own attorney fees directly and if the case is found to
be frivolous you may also be made to pay Symantic's legal fees that
they incurred defending themselves.

You would have gotten much farther by dealing with them in a calm,
adult manner as opposed to making threats.

Did it occur to you that your computer may be infested with viruses
that directly interfere with the way Norton's runs? Your problems may
actually have nothing to do at all with Norton's product.

You could just wipe your drive, reinstall and see how the product
functions on a fresh install before making assumptions that the
problems are all Norton's fault.

Interestingly enough since I went to Macs I quit running virus checks
10 years ago because there was never a single problem with a single
virus.

Just use a MAC!!!

You'll never have these problems... EVER!!!!

i'd also recommend using a firewall... and a different web browser.


when i run a windows computer i actually BLOCK Internet explorer from
accessing the internet. IE is a security leak because you cannot
disable it without having it affect your operating system.

meaning that it's a way you can get infected.


I use Safari myself and firefox. and i set my safari to warn me if a
site has malware.

so if i go to a bad site i get a giant notice stating that the site
appears to contain maleware and i chose to NOT go to that site.



also, i don't know what sites you go to but... be careful fi you go to
adult sites. many of those - especially ones that are based in
foreign countries - contain viruses and male-ware in their pages.


one of my boyfriends relatives goes to those sites... and he disables
the antivirus and software because he gets sick of the warnings.

and then ... the computer craps out because of all the infections.

If OP is serious about suing, now's the time to get a lawyer, because
I am fairly sure now that OP is throwing around the word "sue," the
business is not going to contact them.

The poster below put it best, I'll add my two cents: Anti-virus and
Anti-malware are no replacement for common sense, frequent updating
and careful browsing. Any program and any OS can be a vulnerability.
Programs (and viruses) are constantly evolving with the technology.
Anti-virus is like your immune system. Most of the time it protects
you, but sometimes a bug still gets through. Just because you HAVE an
immune system it doesn't mean you eat food off the ground or stop
washing your hands for example.

In the same vein, you have to make sure your anti-virus is up-to-date
daily, same as your OS and your programs. You don't open email
attachments that you aren't sure where they came from, you don't use
pirated software or visit sites that provide such. General forums and
ads in particular can be notorious for viruses, either due to a flaw
in programing or because the site allows outside advertising. You
have a firewall and you USE it, and you make sure nothing has turned
it off. It's uninstalling programs you have stopped using or are not
being updated anymore, since they could become a security problem.

I'm also fairly sure Norton's End User License Agreement protects them
from all the things OP wants to sue them for. OP cannot prove that
they weren't the cause of the viruses on their machine/s. Good luck
with that.

There is, and has been, nothing wrong with the Symantec suite for
several years, now. It is comparable in effectiveness and operation to
other similar products such as AVG or the like. Prior issues were
related to installation difficulties and not the effectiveness of the
suite itself, which is often rated quite highly.

The reason your AV suite stopped working was because the malware on
your system shut it down. This would have had the same result
regardless of what suite you were using, unless it was something so
obscure that the malware writers hadn't included a shutdown for it.

Most system infections come from the users. Often it is clicking on
links that claim to do one thing but actually are requesting
permission to install stuff on your computer. Education and caution
are your biggest defenses.

But even if you do everything right there are at least a dozen
different ways for malware to get onto your system, including
vulnerabilities in your operating system (Windows is patched every
week because it has to be; nothing that complex can ever be completely
safe), other program vulnerabilities, your email service, trusted
websites that get hacked, insecurities in your web browser, etc, etc,
etc.

Also, it would be in everyone's best interests to take the time to run
an unrelated, online scan at least once per month to confirm that
nothing has made it past their installed fortifications. Trend Micro
has a good one, as does Panda. There are others to chose from as
well.

^-.-^