Rude Employees made us leave and then they laughed.

September 26, 2010 was a Sunday. Any chance they were closing at 6pm
right when you walked in? They may have been upset about that,
although they shouldn't be in a restaurant environment like that.

But, if you play the system by ordering two different halves of one
sub in order to save money, than give people some slack and just get
your toppings, have them cut it in half and whatever "lands" on
whoevers half they don't want...pick it out for crying out loud.

Although I expect good service wherever I go, I always weigh the
balance of what I'm getting and how much I am paying for it. So, if I
have to pick a few toppings that I don't want or like off the "special
order" sub I just purchased I'm happy to do just that.

It's a $5.00 sub, not a fifty thousand dollar car.

Some of you are seriously missing the point.

1. The employee could have said, "We don't do that here." re: the
splitting a footlong. He didn't.

2. He was rude before I ever said what we'd be ordering.

3. It wasn't about the cost. Sure, I'll save what I can, but it was
another Subway employee who told us to order this way. I thought it
was easier for them since we tend to order in pairs... my son and I
order the veggies and my husband and other son will order a similar
meat. Even if I was trying to save money... still not justified.

4. I thought this site was to get feedback from the company, not for
everyone to debate whether I was unreasonable in expecting to be
treated like a sentient being by someone who's (not very difficult)
job it is to serve the public for the sake of that company.

5. Yes, eating something that is made for you in disgust and with ill
will IS poison. You can have it, but, not only will I not eat it... I
definitely won't pay for it.

No special orders! How hard is to remove a jalapeno pepper from a
sandwich? No wonder the rest of the world hates us!!!

Why didn't you just order two 6" subs?

I absolutely love the line "we felt we couldn't eat a sandwich made
with such disrespect" like it was going to give you food poisoning or
something.

I never knew you could split a footlong, but looking at the other
comments it seems like it's a pretty common occurrence. I agree this
was bad service and good feedback to subway.

Subways are almost always franchise stores and not corporate-owned. As
a result, you may find the quality of service varies. Don't ditch the
whole chain because of an experience at one store. Just don't
patronize that particular location any more. I've been to ones that
were spotless and the epitome of awesome service and to others that
were roach-infested nightmares with employees who were very poorly
trained.

I have a sneaking suspicion that you got caught in the crossfire of
something else that going on with the employee, but yes he should be
disciplined for talking to you as he did.

Just one piece of advice as a former Subway employee, though: Don't
use the phrase "zombie-like behavior" as a blanket statement. Remember
that the employee serving you the sandwich is a person just like you.

It was actually a Subway employee who told us we should order the
footlong and split it. We've done it that way ever since with no
problem. They cut it anyway so what's the big deal? His issue was way
beyond what we ordered.

MY husband and I have shared a footlong with slightly different
toppings with no problem. He likes jalepenos and lots of vinagar..I
like mayo, he doesn't.

Kelly C.,

Considering the location I bet that this shop is a busy one.

"Sharing a foot long sub with different toppings" probably was John's
tipping point.

One has to wonder if two 6" subs would have had the same effect.

Him laughing is unaccetable.

BillR.

The subway I go to does that all the time..So has any Mr Sub I've been
to, too.