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Will Never Use a BofA Drive-through Again

Posted Mon December 20, 2010 8:19 pm, by Peggy S. written to Bank of America

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My husband has been trying to convince me to move all of our accounts into his bank, Bank of America, for some time. I continue to be reticent because every time I have to do some transaction for him at a BofA branch, I have an unpleasant experience. Today I went to make a deposit for him and chose a nearby drive-through that I had not used before. My GPS directed me to the address on Spring Street in Silver Spring, MD, but unfortunately it was to the exit side of the drive-through. Since it was 6:52 p.m. and it would likely be closed by the time I circled around the block, I parked on the street and walked up to the branch. Temperatures were at freezing so it was not a pleasant walk. I don't have an ATM card for my husband's account, so I have to use the drive-up lane with the vacuum containers. As I pulled the container out, a snippy teller informed me that she could not serve me because I was not in a vehicle. I looked and did not see any sign anywhere noting that service would not be provided to anyone not in a vehicle. I had to go back to my car, circle the block and made it back just in time. Suffice it to say that I will certainly never use that branch again and this experience was yet one more in the negative column of convincing me to move my accounts to Bank of America.

Either serve anyone who comes up to the drive-through or post visible signs that clearly indicate who will be refused.


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by Stevicus Posted Wed February 16, 2011 @ 2:33 AM

All they have at the B of A branches here in Arizona is drive-through
ATMs. If you need a teller to make a transaction, you have to go

On the other hand, I have encountered pedestrians and bicyclists at
the drive-through ATMs. There isn't anyone there to tell them not to
(and no signs that I recall). I haven't heard of anyone being hit or
run over.

by dg132001 Posted Mon January 31, 2011 @ 12:50 AM

Drive Thru lanes are for people with cars. You didn't have one. Case


by numba1complainer Posted Tue January 4, 2011 @ 1:46 AM

BANK OF AMERICA IS AWFUL. I've been using them for years and I would
change but they are the only bank in my area. I'm sorry you have to
deal with these idiots. I hope people see this and decide not to use
them. I could write a book on my BOA complaints!


by LadyNRed Posted Fri December 31, 2010 @ 1:04 AM

I agree with the previous posters on the fact that the drive-thru is
just that: a DRIVE-thru (as I understand it, it is for security
reasons) but I'm just surprised at the fact that BofA would even let
you do ANYTHING to your husband's acct without you being on it (I
would get it if you had his ATM card but the OP stated that was not
the case) As a BofA customer, I've always being carded (ATM or ID) and
if I'm not on the account S.O.L. Then again I've never used a D/T
teller that has tubes (?).


I make deposits in my husband's account.. by Harleycat Fri December 31, 2010 @ 8:38 PM
by MOOBS Posted Tue December 28, 2010 @ 2:52 PM

Try your stunt at any drive through and you will get the same

It is not a simple company policy, it's an insurance liability. If a
nutcase drove up and didn't see you STANDING at a
Drive-Thru...again...D-R-I-V-E Thru (There's your sign you were
wanting) and slammed into you...I'm sure you'd be sitting in a
Courthouse somewhere blaming the accident on the bank itself.


I agree by Nay Sat January 8, 2011 @ 3:42 PM

by PepperElf Posted Mon December 27, 2010 @ 7:55 AM

you know there is one good thing from this... you learned that
circling the block didn't take as long as you thought.

though i would say... this could possibly be more of a complaint
against the GPS rather than the bank because if the GPS had given you
the right entrance to use then this wouldn't have happened.


GPS? Why would anyone need GPS to drive around the block? by sarahsmile Mon December 27, 2010 @ 10:52 AM

i think she used the GPS to find the bank itself by PepperElf Tue December 28, 2010 @ 11:12 AM

by petalmom Posted Sat December 25, 2010 @ 6:56 AM

Just one question, does YOUR bank allow you to walk through the DRIVE

by Agilipuppy Posted Fri December 24, 2010 @ 9:42 AM

This is a common policy with business that have drive thru's. Say
someone runs you over while you are getting your money or food? The
business will be sued. You have no valid complaint here, sorry.


by Casmly Posted Wed December 22, 2010 @ 3:16 PM

I actually have seen signs at some drive thrus stating you can't walk
up. It's pretty common sense if you ask me. Walk up ATM's are
typically available at these same establishments for those that
want/need to walk up. So, my suggestion to you would be to A. Make
sure to go with plenty of time to spare, or get an ATM card so that
you can use the ATM machine.


by KJCat Posted Wed December 22, 2010 @ 2:20 PM

As others have said, it's a DRIVE through, not a walk through. Also,
it would be incredibly unsafe (and quite a liability risk for the
bank) to allow pedestrians to use their drive through windows.

by Chadg Posted Wed December 22, 2010 @ 11:43 AM

I disagree with the other commenters. I believe drive-thrus SHOULD be
open to pedestrians and bicyclists, especially if the lobby closes
before the DT.

To refuse service to someone on foot or bicycle is discrimination in
my book. "I cannot afford a car, therefore, i cannot use more
convenient banking hours" sounds pretty discriminatory to me.

I cant afford a car, and i have been denied service at fast food DT's
and banks, even when the lobby is closed.

I do not accept the "security risk" argument. The teller is behind
glass, there is no way i can fit through the drawer they extend out.
Also, after dark i wear flourescent vests and have head and tail
lights, i am just as visible as a motor vehicle.

This is a prime example of American "Vehicular Supremacy". People have
taken their cars for granted, public accomodations are designed for
primarily vehicular use, even my local mall does not have sidewalk
access, i must walk in the road.

Im with you 100%, there is no excuse for them not to serve you.


Well by Lisa H. Wed December 22, 2010 @ 12:33 PM

Should we have a law? by jeishere Wed December 22, 2010 @ 12:44 PM

Why? by MA Cunningham Wed December 22, 2010 @ 1:13 PM

Do you think by LadyMac Thu December 23, 2010 @ 10:27 AM

Realistically, No by MA Cunningham Tue January 4, 2011 @ 4:20 PM

You are right by Lucy Wed January 5, 2011 @ 9:03 AM

I really don't think they are discriminating against by gb Wed December 22, 2010 @ 9:33 PM

But they weren't refusing her service... by Casmly Thu December 23, 2010 @ 9:31 AM

Yes... by Chadg Thu December 23, 2010 @ 4:06 PM

You might by Lisa H. Thu December 23, 2010 @ 5:05 PM

WHAT???? by MA Cunningham Fri January 7, 2011 @ 4:33 PM

I agree by Horsetuna Thu December 23, 2010 @ 8:25 PM

Discrimination but not illegal by EricMV Fri December 24, 2010 @ 3:25 PM

im not usually one to.... by Chadg Fri December 24, 2010 @ 4:42 PM

not buying it. by kathleen m Sun December 26, 2010 @ 5:11 PM

You could say the same thing about many things by jeishere Mon January 3, 2011 @ 10:01 AM

you can go online at the library or a friends house etc by dottiejean28 Wed January 5, 2011 @ 7:19 AM

You can borrow a friends car or have them drive you too. by jeishere Wed January 5, 2011 @ 9:39 AM

with BOA if the drive through is open so is the lobby by PepperElf Tue December 28, 2010 @ 11:15 AM

by M T. Posted Wed December 22, 2010 @ 12:34 AM

The reason that you were refused is because walk-ups at a drive-thru
teller (or any drive-thru) are a SECURITY RISK! You might be harmless,
but the guy that attempts it after you just might be a bank robber.

You were refused in order to protect the safety of the bank employees.
This is standard procedure at every single bank across the U.S. BofA
does it, Chase does it, Wells Fargo does it, Fifth Third and so on.
Even the little small town banks do it.

No sign should be necessary.


Robber? by Kim M. Fri December 24, 2010 @ 3:04 PM

by gb Posted Tue December 21, 2010 @ 10:30 PM

I think you should be mad at the GPS manufacturer.
They did you wrong~


by batmoody Posted Tue December 21, 2010 @ 7:31 PM

It's a DRIVE through. You even acknowledge that.

Just wow...

by jeishere Posted Tue December 21, 2010 @ 5:15 PM

Wow, really?? The sign that said "DRIVE Thru" was not explanatory
enough, you need an extra sentence at the bottom that says you must be
DRIVING to use it?

There's no sign that says you can't drive you car in the front door of
the bank, but I doubt you will be doing that. Let's have some common
sense here.


by sarahsmile Posted Tue December 21, 2010 @ 5:07 PM

You really need a posted sign telling you NOT to walk through the
drive through? Do you also walk through through MCDonalds? Burger


by RedheadwGlasses Posted Tue December 21, 2010 @ 1:08 PM

Sigh. Or just use the drive through as it's intended: In your

by Lisa H. Posted Tue December 21, 2010 @ 10:46 AM

Interesting, I've just always assumed that unless you are in a
vehicle, you can't use a drive through. I'm one of those who hope we
don't end up with signs everywhere telling us everything we can and
can't do. Sometimes we learn an assumption we've made isn't true, and
we just have to take the lesson and move on. It's our mistake.

And I really am not a fan of BofA, won't ever do business with them,
but it does sound a bit like your perception is colored by not wanting
to use them either.


by Harleycat Posted Tue December 21, 2010 @ 9:00 AM

You need a sign telling you that you need to be in a vehicle to use
the drive thru? It seems to me you're blaming everyone and
everything, BOA, the GPS, etc but yourself.

There are things that you just need to use common sense for, this is
one of them.


Unfortunately, common sense is not so common by Zan Wed December 22, 2010 @ 1:11 PM

by MA Cunningham Posted Tue December 21, 2010 @ 8:22 AM

You want a SIGN to tell you that you can't WALK up in a DRIVE-THRU????

And I'm sorry, but if it would have taken 8 minutes to pull your car
around to the other side of the building, there are FAR biggers issues
at play here.


by CrazyRedHead Posted Tue December 21, 2010 @ 5:53 AM

There is a reason it is called a "drive" through and not a walk


by olie Posted Mon December 20, 2010 @ 8:44 PM

This is a safety issue. It's completely unsafe for a pedestrian to be
walking through narrow DT lanes with no easy way to escape.

Escape what? you ask. A car that is sliding on the icy road. A
person who hits the gas instead of the brake. Your basic parking
lot/DT idiot who drives fast and screeches to a halt.

As a driver using a bank's DT , I look for cars or trucks or minivans
or SUVs in a DT. Not someone on foot or on a bicycle or in a shopping

You mentioned the cold weather, which made your walk to the bank
unpleasant. You'd be even colder by standing outside in what is
basically a small wind tunnel.


Right by Nay Sat January 8, 2011 @ 3:48 PM

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