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 How Continental Airlines ruined my Christmas
Posted Wed December 22, 2010 12:00 pm, by Kenneth W. written to Continental Airlines
Write a Letter to this Company
How continental airlines ruined my Christmas - below is the message i submitted into your system but have yet to get a response.
On saturday December 18th my wife and I planned to travel from PHL to MCI on flights 5929 & 2409 with our 4 yr old and 1 yr old (on lap); however, unforeseen circumstances turned a 20 minute drive to the airport to over an hours ordeal in traffic that caused us to miss the checkin in timeframe for checked baggage (since we were travelling with an infant we were not allowed to checkin online).
Before the flight departed (about 45mins before flight left when realized the situation) I called continental reservations to notify them of our problem and desire to still travel to MCI. The service representative found a flight for the next day stating that the fare difference would be over $400 (i don\'t remember the exact amount) and $150 for the change fee. Since the representative was not very helpful and did not provide other alternatives I begrudgingly agreed to the charge, which i assumed we be close to $600 total based upon what the representative quoted me.
Much to our shock and surprise we later discovered after we took the rescheduled flight that the representative overcharged us. It looks more like the figure he quoted me was for each member of our family vice total charge for the reservation, at no time did the representative that this quote was anything other than a total figure, and at time did the representative ask for verbal confirmation from me to charge me this grand total. The flights were not full in the slightest with rows empty - we took the 5.30am flight to Houston and 9.30am flight to MCI on a sunday.
Especially given the time of year, Continental has gouged my family for money we could not afford to spend and ruined our Christmas plans. If the representative had been upfront and truthful about the charges and requested expressed permission to charge my debit card for that amount, I would have declined and instead canceled our holiday trip to see my family. Based on the events stated above I demand a refund of all but the amount I approved (this can be verified from the tape recording of the conversation) or else we will stop payment via our credit card and demand they investigate your companies unethical practices. Our record locator xxxxxx with original cost $828, quoted change cost around $550 to 600, actual change cost $1657.50 for a total of $2464.50 round trip to missouri from Philly! Further more we never received a confirmation email of the changes as promised by the representative so only found out via our bank account days after when the charge appeared. Strangely our infant was not placed on the revised reservation either so had to go through the paperwork at the airport which I deliberately like to avoid, otherwise the trip was great with really friendly staff at checkin and onboard both flights.
Refund the funds which we did not authorize them to take. To change a flight one way to the midwest when your flights have lots of capacity and try and charge $1657.50 instead of $600 we had agreed to is incredible not withstanding the time of year so we are depleted of funds for xmas presents.
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by Cynical Erik Posted Tue December 28, 2010 @ 5:46 PM
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Count your blessings. My Christmas was ruined by some green furry guy
who broke into my house Christmas Eve night and stole all my stuff. He
even got my last can of Who Hash, the jerk.
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by petalmom Posted Sun December 26, 2010 @ 6:57 AM
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They didn't "overcharge" you as you claim. The fare quoted was per
ticket. You paid the change fee plus the increased fare for EACH
ticket. The fact that you did not understand that is puzzling to me.
The airline owes you nothing and you will get nothing, sorry.
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by Agilipuppy Posted Fri December 24, 2010 @ 12:16 PM
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Hm. You missed your flight. You probably didn't buy the flight
insurance, which covers you if that happens. Buying airline tickets
the day before you leave costs a premium. While the costs were high, I
don't think Continental did anything wrong in this case, except the
rep should have told you the EXACT amount when you bought the new
tickets.
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I agree
by Lisa H. Sat December 25, 2010 @ 2:44 PM
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by radar12 Posted Fri December 24, 2010 @ 12:02 AM
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It's not even Christmas yet - How can it be ruined?
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Also, I'm guessing you called them while you were DRIVING (which I do
not condone), when perhaps it should have been your wife making the
call, so the person making the call could properly absorb the info and
ask the right questions.
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Well...
by hussyinterrupted Tue December 28, 2010 @ 12:41 PM
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or
by Lisa H. Thu December 30, 2010 @ 10:58 AM
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And this is exactly why I get to the airport two hours early for a
domestic flight. Even if my 15 minute drive to the airport became an
hour, I'm still there more than an hour before my flight.
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by PepperElf Posted Mon December 27, 2010 @ 8:03 AM
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but that was for western union.
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SHARED LETTERS 
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