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 Your store is the ONLY store with such a ridiculous exchange policy for gifts.
Posted Wed December 29, 2010 8:50 pm, by shelley j. written to Sears, Roebuck & Co.
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Dear Edward Lampert:
My daughter received an outfit from a family member for Christmas. It was pants, a shirt and a jacket by the Sears brand South Pole. It was too small. The family member that purchased the items lives far away from us. She specifically chose a store that was nationwide so that we would have no problems exchanging the items if we needed to.
Today we went to the Sears store closest to us in Pleasanton CA. We were told that while Sears does indeed sell the items in question and even though the tags were all still on the items, they would not exchange or return them because we had no receipt.
We went to a department manager and then the store manager and all of them told us that even though they sell the items there was nothing we could do without a receipt.
We were not trying to get money for the items just exchange them for the proper size.
We were then told that our only option was to go to the original store where the items were purchased and only that store could do anything for us. This is a ridiculous policy as we do not live near the original store.
BTW - Sears was our last stop after a day of returning and/or exchanging items that were received as gifts that were too small for the kids. In some cases we had no receipt and no tags but every other store honored the exchanges - those other stores (Kohl's, Macy's, Walmart) will get mine and my extended family's business from now on unless you rectify this.
Sincerely,
Shelley
Pleasanton, CA
1. Change their policy on exchanges.
2. Send my daughter a gift card to allow her to purchase like items.
3. Send me a gift card to compensate me for all the nonsense I had to deal with at your store.
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by Stephen H. Posted Thu January 6, 2011 @ 3:53 PM
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I guess you need to get the receipt. Is it really that hard to talk
to a family member?
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by PepperElf Posted Mon January 3, 2011 @ 10:53 AM
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sears does "gift receipts" if i'm not mistaken.
so the person who bought the gift could have given a gift receipt in
case it was too small.
as for compensation... since the store did nothing wrong i don't see
where they should be required to compensate you...
they're not obliged to make anyone an exception to the policy, so why
should they have to compensate someone over it?
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Geez, if you are going to mail a gift, mail the receipt, not everyone
likes everything the buyer likes, not everything fits, etc.
Good Day
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by sarahsmile Posted Fri December 31, 2010 @ 7:00 PM
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Have your relative mail you the receipt.
That is all.
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by MissNaomi Posted Fri December 31, 2010 @ 9:12 AM
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I agree with one and two, but three is asking a bit much. I do agree
they are insane, though. Also, I find it interesting that they are
telling you to go to the original store of purchase. How would they
even know which store that was without a receipt? For all they know,
they could be that store.
I've had my own fair share of problems with Sears. I'll never set foot
in there again.
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by almond Posted Fri December 31, 2010 @ 12:19 AM
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4. Get the receipt.
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"She specifically chose a store that was nationwide so that we would
have no problems exchanging the items if we needed to."
Too bad she didn't include at least a gift receipt. Why can't you
contact this relative and tell her about the problem? It's nothing
about which to be embarrassed or anything silly like that. Just call
her.
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by Nicole F. Posted Wed December 29, 2010 @ 9:09 PM
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You are right, the company did recently implement a no receipt, no
return policy. However, I completed many no receipt for exchange over
the last several days. It seems that this policy's enforcement varies
by store.
Southpole is a national brand and not just a Sears brand. It is also
sold at Penny's.
Did they attempt to scan the merchandise? If it did not ring up in
their system, then they would be unable to process a return or
exchange because they wouldn't know what value to input. Clothing
brands vary by stores. Was the merchandise clearance? Was the
merchandise "zeroed" out? That means the clothing has no value to the
store so a receipt MUST be used.
Try a different Sears and see what happens. By them saying that you
have to go to the original store tells me that maybe those products
did not ring in the system, therefore, they can't do a return without
a receipt because they have no idea what numbers to input or what
price to put in.
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by Nicole F. Posted Wed December 29, 2010 @ 9:10 PM
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Call the person that bought the gifts and get the sales check number
from them. That might be enough for your local Sears to pull the
purchase, if it's been less than 90 days.
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well
by Nicole F. Thu December 30, 2010 @ 12:53 AM
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No,
by Nicole F. Sat January 1, 2011 @ 2:11 AM
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