Thanksgiving ruined by Cracker Barrel

while you are a bum for having thanksgiving at a cracker barrel, i
agree on the waitresses shoddy service. i applaud you for keeping your
cool, because i for one would have become quite hostile and most
likely shoved those pies down her throat and kicked in her ovaries,
but thats just me. i hope you realize that going to an establishment
as bummish as cracker barrel is not in your best interest.... have a
normal thanksgiving dinner you freak..

You're brave, I don't want anyone handling my food angry,

Sounds like a cranky waitress who didn't want to work that day and she
decided to take it out on everybody else. Feel sorry for her. But i
don't like a two-month late complaint at all.

Yes, it truly stinks to have to work on a holiday. I speak from years
of experience. That, however, does not excuse poor (or hostile)
service to your customers. The OP was very kind in listening to her
mother and leaving a tip and refraining from complaining to the
manager that day. I have worked in places where such attitude
displayed toward patrons resulted in termination.

This is exactly why these places should just be closed. I have
absolutely no sympathy for anyone who goes to a restaraunt on
Thanksgiving Day.

No matter what you are going to have employees that are resentful and
would rather be with their own families. What about their homecooked
meal. Nope, they just get to serve others all day. FUN!

I understand the waitress was rushed and distracted and I just can't
really put all the blame on her for being made to work. She is simply
the EFFECT, you on the other hand are the CAUSE.

Why couldn't your brother toss a turkey in the oven, mix up a box of
StoveTop, and mash a few potatoes?

I did not see that the letter writer's complaint was minimized or the
customer was blamed. It looks like people are suggesting a manager
can help resolve issues like this. How does this marginalize the
complaint about the service, or place responsibility for the poor
service on the customer?

but there are some who are so overly "Pro-consumer" that the
possibility could NEVER exist that there might have been any onus on
the OP. If someone took the time to write a letter, then the company
MUST be to blame.

In honesty, I have seen a NUMBER of responses here that DO support the
OP, but offered (or wondered aloud, if you will) if the outcome would
have been different if another path had been taken - things done just
a little bit differently. But again, to suggest that must mean
there's disagreement with the OP and/or unwavering support for the
company.

No one can make the OP do things differently, but perhaps the OP never
stopped to consider that there may be more to the situation than first
thought. I'd like to think that's what the community is here for - to
offer differing points of view and insight of how certain businesses
operate that not everyone might have at their disposal.

Of course, there will always be those who want nothing more than a
"Poor You" response and that is their prerogative. But With this
bunch? I don't see much of that happening, though.