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Kohl's in Yonkers, NY is staffed by the rudest workers ever!!!!

Posted Mon January 17, 2011 11:05 pm, by Michael . written to Kohl's Department Stores

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Dear Kohl's:

I am writing to you concerning an issue I just had concerning the Kohl's department store on Central Park Avenue in Yonkers, NY. My wife and I are frequent shoppers to Kohl's, in fact we basically did our whole Christmas shopping at this particular branch. About 15 minutes ago, we paid for our merchandise (as an aside, the girl at the register was extremely rude and short with us when my wife asked her to check a few prices first) and stepped into the vestibule to put our 3 year old's coat on. This is when my wife realized, my daughter dropped her scarf somewhere in the store. The store had just closed a few minutes prior and there were still people at the register, but the girl at the door would not let my wife in to find the scarf. She just kept telling my wife "We are closed". When another customer exited, my wife went in and tried to explain, but the girl kept saying, "Were closed". Angry that the girl kept cutting her off, my wife took to the area where we were shopping to find the scarf. As she was heading down the main aisle, a few of the girls working in the store were saying,"She went...I can't believe she went!" Mind you this was said in front of people who were still on line and other workers. Within 2 minutes, my wife found the scarf and began to exit the store. The Kohl's workers only gave her dirty looks. Seriously? Is this the way Kohl's treats it's customers????? My wife was so upset at the way she was treated, she's vowing to never shop at Kohl's again.

I want someone to investigate why the workers at Kohl's on Central Park Avenue in Yonkers feel they have the right to belittle and humiliate their patrons. I understand the store was closed, but not only was the request to find the scarf not unreasonable, the the treatment received was unacceptable.


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by cissy Posted Tue March 8, 2011 @ 11:27 AM

May I assume that the store hours are at least 10 P.M.? Saying that, I
appreciate how quickly the scarf could/would be found.My question
addresses the following: WHY IN GOD'S NAME is a three year old up at
that time? Please get your daughter on a schedule or trouble will
ensue when she starts school.I see many parents who let the kids
dictate bedtime. I wonder when the parent gets down time. Take the
night back!

by Laura F. Posted Sat February 12, 2011 @ 9:54 AM

People in New York are the rudest...duh

by dg132001 Posted Mon January 31, 2011 @ 12:49 AM

It's unfortunate that your daughter dropped her scarf but they were
closed. It's a security issue if they let you back in seeing as you
could rob them if you were so inclined to do so. Also another reason
that places don't allow people in after or before operating hours is
that their insurance typically doesn't cover them if there is an
accident. You really were in the wrong for going back in there and
should have waited to retrieve your item when the store reopened.


Re: Kohl's in Yonkers, NY is staffed by the rudest workers ever!!!! by texasgurl Fri January 28, 2011 @ 1:00 PM

Your company makes you work for free? Holy mother of cows that's illegal. It's called slavery. by PepperElf Mon February 14, 2011 @ 12:42 PM
by texasgurl Posted Mon March 7, 2011 @ 4:14 PM

They wouldn't say that they fired you for refusing to work off the
clock. They would say they were firing you for working overtime withot
aproval if you didnt clock out in time or for not completing your work
in a timely manner if you clock out on time but dont finish the work.

by fishbjc Posted Mon January 24, 2011 @ 8:38 PM

To allow this customer in the store, very well violates store policy
b/c of insurance. When the store is closed, it's closed.


I was kins thinking that too by batmoody Fri January 28, 2011 @ 11:39 AM
by BigShot Posted Thu January 20, 2011 @ 5:09 PM

I think this might be a case where both parties behaved poorly. While
they were under no obligation to, I think one of their employees
taking a couple minutes (no more) to walk with you and try to find the
scarf wouldn't have been unreasonable. However, when the employees of
a store tell you they're closed, then they're CLOSED. It's not a
negotiation. Had the store been more vindictive, you could be looking
at a trespassing charge. It is a security issue. Even though you
weren't going to steal anything, how do they know that? This is
probably why they are not allowed to make any exceptions. What if
next time somebody has to use the restroom? Lost their purse? Forgot
a bag? Where do they draw the line? It sounds unaccommodating, but
the easiest way to handle it is to make no exceptions for anybody. As
anybody who's ever worked in retail knows, everybody thinks that they
should get an exception to the rule.


Seriously???? by mikekrypton@gmail.com Tue January 25, 2011 @ 11:42 PM

AND... by mikekrypton@gmail.com Wed January 26, 2011 @ 12:51 AM

I agree... by starla671 Mon February 7, 2011 @ 2:03 AM

by Lisa H. Posted Thu January 20, 2011 @ 1:32 PM

I too am a big supporter of closed means closed. In this case though,
I think the store could have been more accomadating. They didn't have
to let your wife in by policy, but it's not like she was going to
shop. They should have let her in, and maybe escorted her.

At the same time, I think your wife was wrong to just push past them.
They may have taken that as threatening(remember, they don't know you
and don't know that your intentions were harmless).

I would be irritated, but not to the point I'd stop shopping there.


No one was physically "pushed"... by mikekrypton@gmail.com Tue January 25, 2011 @ 11:53 PM
by Jake G. Posted Thu January 20, 2011 @ 12:51 PM

If the girl at the front door was capable of saying something more
than just "we are closed, we are closed, we are closed" this might
have had a better ending for all involved.


by batmoody Posted Thu January 20, 2011 @ 10:26 AM

It seems simple enough to let you back in. I probably would too, I
would be going against policy, but If I could make the exception, I
would. However, scraggler shoppers make up excuses like this one all
the time.

But just because someone doesn't want to break policy doesn't make
them rude.

The girls kept cutting her off because she wasn't LISTENING to the
RULES. She kept arguing. And why even make mention that they said "She
went"? So what? She did, didn't she? Against what they told her.

I'm not suprised they gave her dirty looks. Once she broke past them
with disregard to the rules, customer service is off the table. She is
no loonger a customer, she was a trespasser and you should be greatful
they didn't 86 you.

Keep a better eye on your child and her belongings next time.


Seriously???? by mikekrypton@gmail.com Wed January 26, 2011 @ 12:05 AM

by Nicole F. Posted Wed January 19, 2011 @ 9:21 PM

I'd let you back in...depending on how late. Maybe they were nervous
or didn't want you back in because they had money out of the till or
something. When we get all the customers out of my store, we start
counting drawers and have money out in bags on the counter.

It's a security risk to let someone back in when we are doing that
sort of thing.

They could have at least gone and checked for your wife.

by DCGirl Posted Wed January 19, 2011 @ 3:17 PM

In college I worked at a department store that was at the end of the
mall. The last door to be locked, and the one via which all lingering
customers and then the employees had to exit, was the one to the mall.
It was amazing how many people didn't understand that we weren't
going to let them back into the store so that they could walk through
it to get to the parking lot exit and get to their cars. When told
that the parking lot door was locked, they fully expected a security
guard to walk them over there and unlock it.

But I digress.... I think that there was some fault on both sides here
and both could have handled it better. I do know that, at the store I
worked at, we would get in serious trouble if we let someone back in
the store, no matter how compelling the reason.

by Mnemosyne Posted Wed January 19, 2011 @ 2:13 PM

Nothing shocks me anymore, their pitiful existences were detained 2
hours. The manager should review the tape and if dirty looks were
given terminate those involved.

A good employee would have offered to help your wife find the scarf,
unfortunately those clerks are all but extinct.


I mean minutes, two lousy minutes by Mnemosyne Wed January 19, 2011 @ 2:16 PM

Has it occurred to you... by AbleMabel Mon January 31, 2011 @ 9:47 PM

by RedheadwGlasses Posted Wed January 19, 2011 @ 1:40 PM

1. Your wife asked her to check a few prices. I'd be potentially
annoyed by this as well (what's "a few"? three? eight?). Just make
your darn purchases and check the receipt. I've never had anything
ring up incorrectly at Kohl's -- for a store that makes its living on
sales and clearances, they sure seem to have their act together in
that area.

2. THE STORE WAS CLOSED. I don't care that there were other shoppers
in the store or that she just needed a couple of minutes. She was
told no, and she went anyway. Wow, ballsy.


I've had nothing but price troubles at Kohl's! by Amy J. Wed January 19, 2011 @ 10:03 PM

The eye rolling by BigShot Thu January 20, 2011 @ 4:44 PM

Just to make this clear... by mikekrypton@gmail.com Wed January 26, 2011 @ 12:26 AM

Kohl's has by MA Cunningham Fri January 21, 2011 @ 9:05 AM
by Michelle O. Posted Wed January 19, 2011 @ 12:23 AM

I also normally agree with "closed means closed", but in this case, I
feel you are completely right. While it may have been a netter course
of action to ask them to get a manager, it is absolutely crazy for the
employee to have been so unaccomodating. Your wife wasn't trying to
get back in to buy anything else and it is very doubtful that an
employee could have found the scarf in as little time as your wife, if
at all.

That being said, it sounds like a bad judgement call and I wouldn't
write the store off. I only suggested that it may have been better to
have them page a manager because the mgr would more than likely have
been more helpful and bad feelings could have been avoided for you
guys as well as the employees.

Glad you found the scarf.


Thank you, Michelle by mikekrypton@gmail.com Wed January 26, 2011 @ 12:22 AM

I agree, but.. by Meb Sun January 30, 2011 @ 9:42 PM
by Chadg Posted Tue January 18, 2011 @ 2:06 PM

Ok, normally im the first to side with the "closed means closed"
group. In this case however, it would have been good customer service
to let her back in for a *reasonable* amount of time to locate the

Your wife was still in the wrong however,she disregarded the employees
who were ushering people out. It would have been more polite of her to
ask an employee to retreive the scarf (although "no" would not have
equalled "rude")

I can see both sides of this, and both parties were in the wrong here.


I would ALMOST by MA Cunningham Tue January 18, 2011 @ 3:17 PM

Have to agree by ST Tue January 18, 2011 @ 3:32 PM

by MA Cunningham Posted Tue January 18, 2011 @ 1:57 PM

. . .that your wife finding your daughter's scarf was a priority TO
HER, at closing time, it was NOT a priority to the staff.

Closing time means the staff is supposed to be getting people OUT of
the building, not letting them back in. Your wife is actually quite
fortunate. Because she was told repeatedly that the store was, in
fact, closed, they would have absolutely been in their right to
contact local authorities and have her charged with trespassing.

What if those staff members got terminated or written up for not
stopping your wife from re-entering the building?

This was not a matter of poor customer service or mistreatment (except
for the surly cashier) it was a security issue in that your wife
forced her way back into the store despite being told she could not.


"NOT a priority to the staff." by Mnemosyne Wed January 19, 2011 @ 2:10 PM

What part of by MA Cunningham Thu January 20, 2011 @ 10:52 AM

That does not give anyone the right... by mikekrypton@gmail.com Wed January 26, 2011 @ 12:44 AM

I agree completely by Mnemosyne Wed January 26, 2011 @ 10:57 AM

Security issues by ST Mon January 31, 2011 @ 4:07 PM

You talk about people not having the right to be rude by MA Cunningham Wed March 2, 2011 @ 12:53 PM

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