Verizon Wireless Upgrade Policy

Posted Thu January 20, 2011 8:31 pm, by Adam W. written to Verizon Wireless (Cell Phones)

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On 12/24, I went to upgrade my broken phone that I have had for almost 2 years. My upgrade date was not until 1/7. The store insisted that I pay full retail for the phone and then return it after 1/7 and get a new phone at my upgrade price. This is completely ridiculous! Why can't you just do an early upgrade? It's less than 30 days before my upgrade date anyway!

Now I have to return to the store and return the phone only to get the exact same phone. This is more work for you and more work for me. Verizon used to be all about customer service but I have seen a steady decline over the past year or so. I would like Verizon to make it easier for customers to upgrade phones.

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Re: Verizon Wireless Upgrade Policy by hobbs Fri January 21, 2011 @ 11:39 AM The old phone was completely broken. by Adam W. Posted Sun January 23, 2011 @ 4:58 PM The old phone could no longer be used. I can't go two weeks without a phone. Reply