Shame on Macy's

Posted Tue February 8, 2011 8:46 am, by Deborah S. written to Macys.com

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I purchased a mattress and boxed springs from Macy's for my daughter (Simmons Beauty Rest). I purposely went to Macy's because I thought they were a reputable company and would only carry top quality merchandise, because I wanted the best mattress possible for my daughter who has problems with her back. That was barely 4 years ago. I was assured at the time of purchase that the mattress came with a full 10 year warranty. The mattress has totally collapsed. The people who came and inspected the mattress said that it had major depressions (at least 2 inches)and needed to be replaced. Well guess what "because the mattress has stains on it, the warranty is no longer valid". Can you believe that? What a rip off. Shame on you Macy's, you just proved to me (and I definitely will share with anyone else who will listen) that you're only interest is in making money.

I want them to replace the defective mattress.

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I believe all.... by franese Posted Wed February 9, 2011 @ 1:24 PM Mattresses lose their warranty if they are stained....that's why I keep a mattress protector on mine. Reply Re: Shame on Macy's by PepperElf Posted Wed February 9, 2011 @ 9:36 AM was the mattress stained? Reply Re: Shame on Macy's by Eddie M. Posted Tue February 8, 2011 @ 10:35 AM Macy's simply sold the mattress. Contact Simmons the manufacturer they are the ones who would replace it. Reply Shame on Macy's by Deb. Posted Tue February 8, 2011 @ 2:26 PM I didn't buy the mattress from Simmons, I bought it from Macy's. They gave me the warranty. Reply Macy's responsibility by ST Tue February 8, 2011 @ 3:26 PM No they didn't -- that warranty is from Simmons by RedheadwGlasses Thu February 10, 2011 @ 1:53 PM