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Walmart Baby Registry Disaster
Posted Thu February 17, 2011 12:00 pm, by Krystal R. written to Walmart
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On February 16, 2011 at approximately 6:40pm, my daughter and I took a trip to Walmart (store #2354) to finish my online baby registry in store. I first approached the customer service counter where I told the associate "hello, I started a baby registry online and I would like to complete it in store now." The woman then directed me to the kiosk next to the jewelry counter. After noticing that maybe she misunderstood my request (there is no scanner to select the in-store items, also no option to do so)I went to the fitting rooms to ask the associate there. She was able to help me and took me back to the jewelry counter, scanned the small sheet of paper that contained my registry number, and gave me the scanner and collected my id. when i walked over to the baby department to scan my first item, I noticed that the screen didn't indicate that my registry id had been scanned. after trying a couple of times to scan it myself, I went over to another sales associate and asked him for help. He stated that he didn't even know they they had a baby registry or what it was, but took the scanner back to a manager near the rear of the store. He then told me that another manager who was waiting for me at the jewelry counter would assist me. I walked back to the jewelry counter (for the 3rd time this visit) and she was assisting 2 customers and told me she would be with me shortly. Her assistance with the first customer was done in a timely manner, but I was left to stand there waiting for an additional 15 minutes as she helped the other customer. I politely decided to get her attention (after being ignored) and just asked for my id back. i told her that i changed my mind on completing the registry and her only response was a quick "sorry" as she returned to the other customer. very frustrated and feeling as if my services were not appreciated here, I ran across an assistant manager. I briefly explained to her what happened and asked when she suggest that I do. She told me that "I don't know how to do that [registry]here either. I know someone on day shift does. maybe you should just finish it online.....sorry."
Possibly train more staff on the registry procedures so that they can better assist future customers. I am a loyal walmart shopper and was very disappointed by the service (or lack there of) I received that evening. I have since decided to delete my registry.
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by Lina_24 Posted Mon August 15, 2011 @ 11:48 PM
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I had a similar experience at a Walmart at Orange City, FL yesterday. A supervisor told me that they don't have baby registries anymore. When I told him I can pull up my sister's registry at the kiosk, he said it was probably because it was only online, that they don't do them at the stores anymore. I told him I needed to print it out, and there was a print button which printed somewhere, and he said it doesn't work anymore. I talked to a cashier about how baby registries work, that the store has to print out the registry so the cashier can scan the bar code of the items on the registry to avoid duplicate gifts. She said out of the 2 years she has worked there, she has never heard of baby registries and hence never scanned a bar code. I am going to contact the manager about training their people about this. Thank God the other store is Baby's R Us. Apparently this isn't an isolated incident if other stores have the same problem.
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by Scott L. Posted Wed March 2, 2011 @ 7:11 PM
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Yeah, that is Wal-Mart for you. They pay their employees poorly, and they train them poorly... This creates an environment in which the employees are not motivated to do their work, or to help out, and in the rare instance that you find some one who does care, they are clueless because, they were not trained well at all.
Try Target next time, if you are looking for a low budget place to do a baby registry.
Congratulations on the new baby. :)
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but it's WalMart!
I wouldn't register my DOG there!
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by Cynical Erik Posted Mon February 21, 2011 @ 4:41 PM
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Citations?
by AbleMabel Tue February 22, 2011 @ 10:05 PM
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by Jared C. Posted Fri February 18, 2011 @ 10:18 AM
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My advice would be not to even register at WalMart.
The items sold by WalMart are low quality and low reliability.
Register at somewhere decent such as Bloomingdale's, JC Penney, Macy's or somewhere else of value.
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Please...
by jeishere Fri February 18, 2011 @ 1:44 PM
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by Lisa H. Posted Fri February 18, 2011 @ 9:44 AM
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It's bad that more of the employees don't know how to handle customers wanting to work on a registry.
However, I totally disagree that the person should have stopped helping people who were there ahead of you waiting for her help to assist you. She wasn't ignoring you from what you write. She told you that she would be with you when she finished with them.
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by olie Posted Fri February 18, 2011 @ 12:37 AM
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You were directed to the jewelry counter but questioned that instruction. So you went elsewhere.
When you finally did arrive at Jewelry with your sheet, there were 2 other people "in line", waiting for assistance. The manager helped them first.
As someone who appreciates a societal rule, I'm glad the manager assisted the customers who were in front of you. We teach kids about "sharing" and "taking turns". These rules also apply to adults waiting in line.
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why not?
by Jake G. Mon February 21, 2011 @ 2:16 PM
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Because
by Nicole F. Mon February 21, 2011 @ 6:54 PM
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Whatever
by Nicole F. Mon February 21, 2011 @ 8:48 PM
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OP
by Nicole F. Tue February 22, 2011 @ 1:12 AM
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