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IHOP almost killed me then failed to apologize

Posted Wed March 16, 2011 8:24 pm, by Mandy R. written to IHOP

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I ate at IHOP a week and a half ago. I ordered the garden stuffed crepes which do not come with green peppers, but the cook added them anyway. I didn't notice until I took a bite. This was a problem, as I am highly allergic to green bell peppers. We alerted the waiter, who alerted the manager. We just wanted to pay our bill and leave. The manager made us wait while she went to talk with the cook, look at the plate of food and check the menu to confirm that it was not supposed to contain peppers. By this time my throat was closing up and I was having trouble breathing. My husband finally said,"we have to go now" and led me out the door. The manager waved us on, but never apologized. Luckily, there is a pharmacy across the street that had the quick acting Benedryl. As it was I was in a Benadryl induced stupor and ended up sleeping all weekend. I have a stressful job and I NEED my weekends. I am not so much angry about the mistake causing my allergic reaction, as about the manager treating us like she did. Isn't it customary to at least apologize if one of your employees almost kills your customer? She was acting as though I would intentionally eat something that causes my throat to close in order to get out of paying our bill. Adding insult to injury is NOT the way to conduct business. My husband went back in to pay the bill and tip the waiter. The manager did not make him pay the bill and apologized to him after the fact, but I am not satisfied with the indirect apology. I filed a complaint to IHOP's coorporate website and received a reply that the franchise would contact me within 4 business days. That was over a week ago.

It would be nice if they offered me SOMETHING, anything. I doubt I would use any free meal offers as I don't have a death wish, but I feel that they should at least offer. I think at the very least I should get an apology.


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by A-Paul-Calypse Now! Posted Thu June 2, 2011 @ 7:39 PM

Next time that this happens, be sure to go to the ER. Not every
restaurant is gonna be near a pharmacy, you know.

Reply

by PepperElf Posted Wed April 27, 2011 @ 12:53 PM

I'm confused.... if you were having an allergic reaction why didn't
you just go to the hospital?

Sure they could try to pin a "dine and dash" on you but... I'm pretty
sure you'd rather face that then be dead. And that most courts would
agree.



Reply
by Wendy C. Posted Tue April 5, 2011 @ 11:16 PM

This story reminds me of the time I waited tables at a little cafe.. I
had a couple and they woman ordered the apple cobbler, I mistakenly
brought her out a banana pudding, she took one bite a very loudly said
to me how she was allergic to bananas, and made a big spectacle of
herself by scratching a lot. I really don't see how she could've not
know it was banana pudding, it totally reeked of bananas.

A few things wrong with your story:

1. Don't you look at or in your food before you eat it to make sure it
does not contain anything you are allergic to?

2. The wait staff cannot read minds, they do not know what you are
allergic to.

3. You throat was closing up and you fannied about waiting for an
apology?

4. If you allergy is severe enough to close up your throat, how come
you don't carry an epipen?

Reply

I disagree by April S. Sat April 16, 2011 @ 4:13 PM

I disagree with you by Wendy C. Wed June 22, 2011 @ 2:57 AM

by Manny R. Posted Thu March 31, 2011 @ 7:08 PM

Next time order the pancakes.

Reply
by Lilyaqha Posted Tue March 29, 2011 @ 10:42 AM

While I can symphathize of your allergy, it's not IHOP's fault you
cannot eat something. Did you even tell the waitress of your allergy?
What if your crepes were cooked right after or next to an omlet with
peppers? I honestly feel for those who have allergies, but how the
heck can you expect them to know unless you tell them? Seems to me you
just want free food. I hope they totally deny you.

Reply

Obviously... by Mike S. Wed March 30, 2011 @ 10:32 AM

And obviously YOU... by MissNaomi Wed March 30, 2011 @ 12:05 PM

you are... by Mike S. Thu March 31, 2011 @ 12:47 PM

I don't think it's unreasonable, either. But I'm also practical. If I have by Steve OH (IO) Thu March 31, 2011 @ 3:03 PM

Exactly, Steve. by MissNaomi Fri April 1, 2011 @ 12:35 AM

by MissNaomi Posted Wed March 23, 2011 @ 8:19 AM

The best way to avoid cross-contamination or mistakenly getting
ingredients you are allergic to is to notify your server of any
allergies you have as soon as you sit down, regardless of what it says
in the menu. A lot of restaurants don't list all of the ingredients,
and sometimes a certain ingredient can even be in a sauce or seasoning
without you knowing it.
Always, always start your meal by telling your server "I'm allergic to
peppers. Could you please make sure that there isn't any in my food?"
And always carry and Epi pen. It's a miracle that Benadryl saved your
life, you may not be so lucky next time.

Reply
by Nicole F. Posted Tue March 22, 2011 @ 11:15 PM

If you apologize, you accept responsibility which opens the door to
lawsuits.

I was taught never, EVER say, "I'm sorry" at my retail job even if it
was the store's fault someone got hurt.

I am a little confused - are you upset that she didn't come and
personally apologize to you...? Or did she do one of those lame
apologies that aren't really the same as 'I'm sorry'?

Reply

I have to ask by Jake G. Thu March 24, 2011 @ 4:44 PM


I HOP by Ramelle Sat April 16, 2011 @ 9:34 PM


D@mn typos! by Ramelle Sat April 16, 2011 @ 9:35 PM
by gb Posted Tue March 22, 2011 @ 4:44 PM

If your throat is closing up you go to the ER. I work in a place with
several people who have "life threatening allergies" to certain foods.
All of those people carry epipens for just such an occassion. The rest
of us know how to administer them and know as soon as we use it, we
need to call 911.

Reply


by MA Cunningham Posted Tue March 22, 2011 @ 2:45 PM

you routinely go back to places that nearly kill you!

Probably not the wisest choice.

And honestly, somehow I don't see the chef standing in the kitchen,
rubbing his hands together menancingly and laughing to himself as he
commented aloud, "What what I'm gonna do to THIS one!"

Personally, if I was that "deathly" allergic to bell peppers, I'd
probably avoid menu items that are listed as "garden" as that is often
a staple in vegetarian dishes.

Having a stressful job and needing your weekends so badly - an ounce
of prevention.. . . .

Reply

Boy you sure covered all the bases didn't you? by Jake G. Tue March 22, 2011 @ 4:48 PM


It's called SARCASM by MA Cunningham Wed March 23, 2011 @ 10:38 AM

What did the writer do to deserve your sarcasm? by Jake G. Wed March 23, 2011 @ 11:22 AM

When you have a life-threatening allergy, by MissNaomi Thu March 24, 2011 @ 1:12 PM

so says you by Jake G. Thu March 24, 2011 @ 4:45 PM
by Alikat Posted Tue March 22, 2011 @ 12:30 AM

As someone who is highly allergic to peanuts I know the dangers of
eating out. But NEVER EVER would i not go to the hospital if i feel my
throat is closing, you dont risk your life on a trip to the pharmacy
and benadryl. I'm sorry the whole thing sounds ridiculous, the manager
dealt with it, credited your meal and apologized to your husband. I
suppose he could have hunted you down to apologize directly but hey of
course you want something above and beyond that even.

Next time if your throat is closing screw the complaining to the chef
and checking the plate, go to the bloody hospital, you will get far
more sympathy that way. And probably more from the company too.

Reply

Read the letter by Jake G. Tue March 22, 2011 @ 1:16 PM

I don't think by Nicole F. Tue March 22, 2011 @ 11:19 PM

I agree by Jake G. Wed March 23, 2011 @ 12:52 AM

I don't understand by April S. Sat April 16, 2011 @ 4:21 PM
by sarahsmile Posted Mon March 21, 2011 @ 2:10 PM

your throat is closing up and you went to the store and not the ER?

Benadryl saved your life?

Reply

So what? by Jake G. Tue March 22, 2011 @ 1:19 PM

I know right... by MOOBS Mon March 28, 2011 @ 1:38 PM

Saved me daughters life by April S. Sat April 16, 2011 @ 4:25 PM

Re: IHOP almost killed me then failed to apologize by hussyinterrupted Mon March 21, 2011 @ 1:01 PM
by Jake G. Posted Mon March 21, 2011 @ 1:50 PM

is probably the most bullheaded thing I've ever heard.

Reply
by hussyinterrupted Posted Tue March 22, 2011 @ 1:05 PM

I am mostly always on the letter writer's side.

I'm sorry but I take issue with people taking for granted the gift of
life and totally disregarding the things that have gone right and
instead preferring to wallow in their anger at the things that have
gone wrong.

Reply

Why do you take issue with them? by Jake G. Tue March 22, 2011 @ 1:18 PM

Look at you... by hussyinterrupted Tue March 22, 2011 @ 4:16 PM

Look at you by Jake G. Tue March 22, 2011 @ 4:52 PM

Exactly... by Mike S. Sun April 3, 2011 @ 12:07 PM
by tali Posted Fri March 18, 2011 @ 5:11 AM

Sounds like she did apologize. And compensated the meal. Like she
should have. When I react, I am up and out of wherever I am. Check,
food, and apology be damned. My husband gives a quick explanation, and
lets them know we will be back. Might be a while.
I have several food allergies. Banana's are the most lethal of them.
And since I work in a grocery store, I keep Benadryl close, as I can't
even touch them. Epi-pen at the pharmacy as well. When I go out to
eat, I let the server know of my allergies when I place my order. At
that time, I also let them know if I ingest the allergens, I will be
sick...quickly. When I get my food I check it carefully. If at that
point I am satisfied, I eat. Otherwise I send it back. Since we tend
to return to the few restaurant we eat at, they know us, and are
prepared. The onus to check your food is on you!!
Would also have to wonder how much Benadryl you took. I know it makes
me sleepy, but stupored?

Reply

Read the letter by Jake G. Tue March 22, 2011 @ 1:21 PM

not quite by tali Tue April 5, 2011 @ 1:21 AM

I don't know about the letter writter by texasgurl Sat March 26, 2011 @ 1:30 PM

I did not realize by tali Tue April 5, 2011 @ 1:27 AM

by RedheadwGlasses Posted Thu March 17, 2011 @ 12:53 PM

Shouldn't someone with a severe allergy of *any* kind carry and Epi
pen on them? Why on earth would you take that kind of a risk? Not
every restaurant is going to be near a pharmacy.

Reply

response to Redheadwglasses by Mandy R. Thu March 17, 2011 @ 7:28 PM

Great response Mandy! by Jake G. Thu March 17, 2011 @ 8:58 PM

I agree... by Mike S. Sun April 3, 2011 @ 12:01 PM


It seems they did apologize.. by Harleycat Fri March 18, 2011 @ 12:54 AM

Response to Harleycat by Mandy R. Fri March 18, 2011 @ 8:11 AM

Your husband..... by sarahsmile Mon March 21, 2011 @ 2:14 PM


Is it possible by MA Cunningham Wed March 23, 2011 @ 10:44 AM

I'm thinking it was a special order for someone else. by MissNaomi Wed April 6, 2011 @ 9:38 AM

I do have to ask, though by Jake G. Tue March 22, 2011 @ 1:23 PM


Held them up? by Harleycat Wed March 23, 2011 @ 10:16 AM

And they finally did by Jake G. Wed March 23, 2011 @ 11:42 AM




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