Very RUDE Bartender berates customers that were sat in his are by his manager!

The bartender and his friends were definitely out of line, I can
understand his frustration but he should not have took it out on
customer. Just glad to hear that no violence or loud arguments broke
out. I would have most likely been unable to restrain myself to
challenging the bartender for being so rude in front of my spouse.

You're lucky you did not hear the kitchen staff lol. Still
inappropriate to do that in front of customers though.

Sure the bartender may have been really rude and sure maybe he was
ticked because not only you but a few more people had come in past
closing time.

However, if you had just accepted that being told of an incorrect
closing time was a simple mistake and had moved onto the next
restaurant that actually was open...you wouldn't have even had to
write this letter.

When you expect places to completely break their rules just because
you say so, than you should expect some sort of retaliation towards
your self centered actions.

Those people probably worked their tails off all night long and just
wanted to go home.

So remember this...be sure to open YOUR doors when someone comes
knocking after you have locked up for the evening. This is the only
way you'll ever be able to justify your complaint.

Ok, I agree that the bartender should've kept he comment to himself.
However, what is up with you thinking that because your husband is a
Physician and you have 2 Master's degree makes you better than
everyone else?

Master's degrees and Doctorates do not make you any better than the
rest of the world.

First off you called, the bartender should be angry and take his
infantile frustrations out on whoever told you 10:30pm.

This would be a great scenario for, "What would you do?" I am so sick
of people bullying customers who dare make them work an extra 10
minutes past closing time.

Good luck, that jerk should be fired.

"...I simply got up and informed the waitstaff what was going on but
apparently by this time the manager who had put us at that table had
left for the evening."
I find it hard to believe that even if the one manager was gone there
was no other manager there. And since you seemed to be happy with the
wait staff seems odd they did not get a manager.
I would bet there is more to the story than the OP has posted.
Finally if you did not get anything from the bar and since bartenders
in many cases work mainly for tips you were NOT his boss.

And your point would be?????

How do you know that the bartender doesn't have a degree? In this
economy, there are stories of educated people are resorting to extreme
measures such as minimum wage jobs just to make ends meet.

Your letter was fine until you got to the whole academic part. What
you said is very berating and condescending to people in general who
work at non-degree jobs. Everyone has a starting point in life, and
just because you don't have a masters degree doesn't make you less
intelligent or lower in superiority to other people! Most people have
take these jobs to pay for school expenses in order to get their
degrees! I applaud the people who have the most back breaking,
berating, minimum wage jobs making 6 bucks an hour, so they can serve
the so called "superior" people!

Wow, what a superiority complex you have. You are so much better than
this mere bartender and assume to be his boss because you are a
customer. Does this mean if you ask for something completely
unreasonable he should just do it because you are who you are and that
you're his boss?

Yes, he behaved poorly. That definitely needed to be reported but
your attitude says a lot about you. I used to work in a hospital and
I used to report and "professionals" like you for just this type of
behavior. They would think they were so much better than my staff,
mere telephone operators. What they didn't realize is without the
folks on the bottom doing their jobs, it would be almost impossible
for them to do their's.

I am glad you didn't let the bartenders bad attitude affect the
waitress's tip. Sometimes people take out their negative experience
out on the poor waitress.

However, I too am put off by your listing you and your husbands
credentials. I have an associate degree and my husband has a high
school education, so it would have been ok for the bartender to be
rude to us????

I work in a hospital and my husband is a manufacturer's rep and we
also are very aware of how important it is to make good impressions on
customers, patients and co-workers. That is not something that is
exclusive to those fortunate enough to have advanced degrees. I found
your comment condescending.

I agree the bartender was being rude and hopefully that will be dealt
with.

BUT

it irks me that you think because of your degree's you are a "higher
standard" then a "bartender" maybe that "bartender" is working at
nights to pay for going to college during the day and if it were not
for these "bartenders" you wouldn't have gotten a drink.

Me personally just because I have a degree I don't think myself as
"higher standard" then anyone else.

AND

it was nice of them to let you in after they closed.

Oh, so only uneducated bartenders can behave like boors?

Frankly, your complaint was fine until you muddied the waters with the
alleged academic degrees and achievements.

She's not referring to all Outback bartenders or even bartenders in
general. She's referring to this bartender albeit in a pejorative
sense.

"a bartender at The Outback does"

She didn't say "this bartender".

"so we hold ourselves to a higher standard of character than I suppose
a bartender at The Outback does."

RIGHT THERE she refers not only to BARTENDERS but BARTENDERS AT THE
OUTBACK.

Talk about awful customer service! I hope you hear something back soon
and that something gets done with that bartender. I have worked as a
server for years and I cannot imagine treating my customers that way.
My boss would fire anyone who acted that way immediately.