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Very RUDE Bartender berates customers that were sat in his are by his manager!

Posted Mon March 28, 2011 2:18 pm, by SABRINA S. written to Outback Steakhouse

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We were traveling home via our motor home (40ft + a 15ft trailer) on Sunday evening. I called the Outback to ask what time they were closing and was told 10:30PM. We said great and got off the interstate and proceeded to the restaurant. We always call ahead due to the trouble of getting into parking lots with our massive motor home.

Upon arriving there the door was locked so we were walking, of course upset back to our motor home when I saw people in the carryout area. I knocked and asked what time they closed and was told 9:30PM. I told the waitresses and manager (I am assuming since she was in all black) about us calling 10 minutes prior and being told they closed at 10:30pm. They asked if that was us in the big motor home and I answered yes and that we wish we would have been told the correct time due to the difficulty getting up there. The "manager" told us to come on in and dine, this was 9:43PM.

She sat us in the lounge area and said a waitress would be with us shortly and immediately the bartender "Chris" began giving us looks and speaking loudly about his dislike of us sitting down.

He then proceeds to tell his buddies sitting at the bar something then walks back to the end of the bar, under the television and his buddies start yelling, "Hey Chris, What time do you guys close?" Chris replies, "9:30pm!!!" "Hey Chris, Want me to cash out my check?" "No, YOU guys are fine since you've been here!"

This type of behavior continues while there are also other couples sitting in the restaurant AND in the bar lounge area!

An older couple, probably in the early 70's start looking at him and a younger couple sitting right behind them.

This continues and I simply got up and informed the waitstaff what was going on but apparently by this time the manager who had put us at that table had left for the evening.

My husband wanted to say something but I reminded him, "You are a Physician, he is a bartender, and those guys are sitting at a bar on a Sunday night drinking."

My husband has two practices and I myself own 2 businesses and have 2 Master's degrees so we hold ourselves to a higher standard of character than I suppose a bartender at The Outback does.

If any of our employees had acted like that in front of any patients, let alone at least 5 couples, 3 in the bar area, 2 that were still seated in the dining area, they would have been fired on the spot, no questions asked! It is simply inexcusable!

The waitress took out order, and when my husband ordered a bottle of sparkling water the waitress told the bartender and as he was opening it he gave us both a nasty horrid look!

Now, be it that we don't own a restaurant, but being in the service business, the bartender having NO IDEA who we were, we could have been employees from corporate, a secret shopper (as I was one while in college and grad school), or perhaps the owner of another Outback location, this is how he treats people who were sat at that table by one of his bosses!!!

We left at 10:20PM, and the other two couples that were eating in the same area left maybe 5 minutes prior to us.

The waitress was great as was the food and we gave the waitress probably the biggest tip she has ever received from a table of two because we did appreciate her taking care of us. But we will never eat there again on our way home and we have also informed everyone we know via email in regards to this location.

The waitress said that they were always slow on Sundays at this location (our location in Charleston, WV is always packed on Sundays) and who knows how many others this bartender has offended and with today's social media it doesn't take long for the word to get around to boycott a location of any business especially when it is due to poor service. People simply do not put up with wait staff who think they are better than the people they are serving and whom are paying their wages through tips! There are too many restaurant choices today to choose from.

This employee not only needs to be reminded that while the customers are there each and every one of them is his boss! They choose to pay for the services and the food that this establishment provides.

He seems to simply not care at all, it's not his restaurant or reputation that is at risk! If he's fired he will simply go to another establishment and will probably poison it as well.

He was the most rude employee we have ever come across in the restaurant business, and that is speaking coming from a couple who have traveled around the world!!


Reply



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by we gotta go! Posted Tue July 12, 2011 @ 1:24 PM

The bartender and his friends were definitely out of line, I can
understand his frustration but he should not have took it out on
customer. Just glad to hear that no violence or loud arguments broke
out. I would have most likely been unable to restrain myself to
challenging the bartender for being so rude in front of my spouse.

Reply
by steveyb Posted Thu June 30, 2011 @ 1:08 AM

You're lucky you did not hear the kitchen staff lol. Still
inappropriate to do that in front of customers though.

Reply

by MOOBS Posted Wed May 4, 2011 @ 11:48 AM

Sure the bartender may have been really rude and sure maybe he was
ticked because not only you but a few more people had come in past
closing time.

However, if you had just accepted that being told of an incorrect
closing time was a simple mistake and had moved onto the next
restaurant that actually was open...you wouldn't have even had to
write this letter.

When you expect places to completely break their rules just because
you say so, than you should expect some sort of retaliation towards
your self centered actions.

Those people probably worked their tails off all night long and just
wanted to go home.

So remember this...be sure to open YOUR doors when someone comes
knocking after you have locked up for the evening. This is the only
way you'll ever be able to justify your complaint.

Reply

@moobs by askchibi Tue June 7, 2011 @ 12:50 AM
by Wendy C. Posted Wed April 6, 2011 @ 5:45 PM

Ok, I agree that the bartender should've kept he comment to himself.
However, what is up with you thinking that because your husband is a
Physician and you have 2 Master's degree makes you better than
everyone else?

Master's degrees and Doctorates do not make you any better than the
rest of the world.

Reply
by Mnemosyne Posted Mon April 4, 2011 @ 12:47 PM

First off you called, the bartender should be angry and take his
infantile frustrations out on whoever told you 10:30pm.

This would be a great scenario for, "What would you do?" I am so sick
of people bullying customers who dare make them work an extra 10
minutes past closing time.

Good luck, that jerk should be fired.

Reply

Not good at math by j f. Mon April 4, 2011 @ 1:13 PM

Of course I get tired by Mnemosyne Mon April 4, 2011 @ 1:56 PM

Grateful by j f. Mon April 4, 2011 @ 11:27 PM

I am pretty liberal by Mnemosyne Tue April 5, 2011 @ 9:43 AM

Like by Jake G. Tue April 5, 2011 @ 1:03 PM

Exactly by Mnemosyne Tue April 5, 2011 @ 2:19 PM

Sorry by j f. Tue April 5, 2011 @ 2:48 PM

I am sure by Mnemosyne Tue April 5, 2011 @ 4:13 PM


Consider This/..... by Chadg Thu April 7, 2011 @ 8:04 PM

by j f. Posted Sat April 2, 2011 @ 2:42 AM

"...I simply got up and informed the waitstaff what was going on but
apparently by this time the manager who had put us at that table had
left for the evening."
I find it hard to believe that even if the one manager was gone there
was no other manager there. And since you seemed to be happy with the
wait staff seems odd they did not get a manager.
I would bet there is more to the story than the OP has posted.
Finally if you did not get anything from the bar and since bartenders
in many cases work mainly for tips you were NOT his boss.

Reply

by MA Cunningham Posted Fri April 1, 2011 @ 1:49 PM

And your point would be?????

Reply

"Dammit Jim, I'm a doctor, not a bartender!" by Stevicus Sat April 2, 2011 @ 9:14 PM

LOL by Lisa H. Sun April 3, 2011 @ 3:09 PM


ROTFLMBO!!!! by MA Cunningham Tue April 5, 2011 @ 3:11 PM

Hahahahahahahaha by sarahsmile Wed April 6, 2011 @ 10:18 AM

by Nate. Posted Wed March 30, 2011 @ 9:10 PM

How do you know that the bartender doesn't have a degree? In this
economy, there are stories of educated people are resorting to extreme
measures such as minimum wage jobs just to make ends meet.

Reply


I was speaking.. by Harleycat Thu March 31, 2011 @ 1:47 AM

My husband also. by sarahsmile Thu March 31, 2011 @ 10:09 AM


Its not cause they are "over qualified" by RowdyRetailer Thu March 31, 2011 @ 5:24 PM


I've been told the same thing by RedheadwGlasses Thu March 31, 2011 @ 8:23 PM

We should just get rid of those pesky employees by Jake G. Thu March 31, 2011 @ 8:59 PM

Jake by Michelle O. Fri April 1, 2011 @ 12:50 AM

Michelle by Jake G. Fri April 1, 2011 @ 12:34 PM

Jake by Michelle O. Fri April 1, 2011 @ 11:46 PM

:) by Jake G. Sat April 2, 2011 @ 12:15 AM

RR makes a good point by Lisa H. Fri April 1, 2011 @ 9:29 AM

Correction by sarahsmile Thu March 31, 2011 @ 5:36 PM

by Anonymous A. Posted Wed March 30, 2011 @ 2:26 AM

Your letter was fine until you got to the whole academic part. What
you said is very berating and condescending to people in general who
work at non-degree jobs. Everyone has a starting point in life, and
just because you don't have a masters degree doesn't make you less
intelligent or lower in superiority to other people! Most people have
take these jobs to pay for school expenses in order to get their
degrees! I applaud the people who have the most back breaking,
berating, minimum wage jobs making 6 bucks an hour, so they can serve
the so called "superior" people!

Reply

Agree 100% by Jared C. Wed March 30, 2011 @ 11:42 AM

Yeah!! by Jake G. Wed March 30, 2011 @ 11:50 AM


I hired most of my part timers.. by Harleycat Thu March 31, 2011 @ 11:04 PM

by Harleycat Posted Wed March 30, 2011 @ 12:24 AM

Wow, what a superiority complex you have. You are so much better than
this mere bartender and assume to be his boss because you are a
customer. Does this mean if you ask for something completely
unreasonable he should just do it because you are who you are and that
you're his boss?

Yes, he behaved poorly. That definitely needed to be reported but
your attitude says a lot about you. I used to work in a hospital and
I used to report and "professionals" like you for just this type of
behavior. They would think they were so much better than my staff,
mere telephone operators. What they didn't realize is without the
folks on the bottom doing their jobs, it would be almost impossible
for them to do their's.

Reply

When you "reported" people who are supposedly like this person by Jake G. Wed March 30, 2011 @ 11:48 AM


Yes, I did.. by Harleycat Thu March 31, 2011 @ 1:53 AM

Go get em by Jake G. Thu March 31, 2011 @ 11:01 AM
by Jill7 Posted Tue March 29, 2011 @ 7:49 PM

I am glad you didn't let the bartenders bad attitude affect the
waitress's tip. Sometimes people take out their negative experience
out on the poor waitress.

However, I too am put off by your listing you and your husbands
credentials. I have an associate degree and my husband has a high
school education, so it would have been ok for the bartender to be
rude to us????

I work in a hospital and my husband is a manufacturer's rep and we
also are very aware of how important it is to make good impressions on
customers, patients and co-workers. That is not something that is
exclusive to those fortunate enough to have advanced degrees. I found
your comment condescending.


Reply


by Mel2007 Posted Tue March 29, 2011 @ 4:19 PM

I agree the bartender was being rude and hopefully that will be dealt
with.

BUT

it irks me that you think because of your degree's you are a "higher
standard" then a "bartender" maybe that "bartender" is working at
nights to pay for going to college during the day and if it were not
for these "bartenders" you wouldn't have gotten a drink.

Me personally just because I have a degree I don't think myself as
"higher standard" then anyone else.

AND

it was nice of them to let you in after they closed.


Reply

by RedheadwGlasses Posted Tue March 29, 2011 @ 12:28 PM

Oh, so only uneducated bartenders can behave like boors?

Frankly, your complaint was fine until you muddied the waters with the
alleged academic degrees and achievements.

Reply

I agree Red by franese Tue March 29, 2011 @ 1:30 PM

This is pretty funny by Jake G. Tue March 29, 2011 @ 2:05 PM

Her degrees and her husband's profession... by franese Tue March 29, 2011 @ 2:14 PM

I think the bartender's behavior was pretty darn inferior by Jake G. Tue March 29, 2011 @ 2:22 PM

Of course by Lisa H. Tue March 29, 2011 @ 2:27 PM

How exact does she have to be? by Jake G. Tue March 29, 2011 @ 2:29 PM

No she didn't by Lisa H. Tue March 29, 2011 @ 3:16 PM

It has different meanings by Jake G. Tue March 29, 2011 @ 9:46 PM

LOL by Lisa H. Wed March 30, 2011 @ 10:00 AM

by inferior by franese Tue March 29, 2011 @ 3:12 PM

Nope. by Lisa H. Tue March 29, 2011 @ 2:26 PM


When I worked at the hospital.. by Harleycat Wed March 30, 2011 @ 12:46 AM

Re: Very RUDE Bartender berates customers that were sat in his are by his manager! by Peregrina Mon March 28, 2011 @ 6:15 PM

So what? by Jake G. Mon March 28, 2011 @ 7:40 PM

Education by Retail Veteran Mon March 28, 2011 @ 9:41 PM

Where did they "flaunt" their "superiority"? by Jake G. Mon March 28, 2011 @ 10:11 PM

Not really by Lisa H. Tue March 29, 2011 @ 2:29 PM

Yeah, the guy was a clown but by Peregrina Mon March 28, 2011 @ 10:16 PM

I disagree by Lisa H. Tue March 29, 2011 @ 9:45 AM

Spot on, Lisa by MissNaomi Tue March 29, 2011 @ 12:40 PM


I agree by RedheadwGlasses Tue March 29, 2011 @ 12:51 PM

Dislike by Jake G. Tue March 29, 2011 @ 1:49 PM

But she is referring to them all by Lisa H. Tue March 29, 2011 @ 1:55 PM

did you READ? by kathleen m Tue March 29, 2011 @ 1:57 PM

did YOU read? by Jake G. Tue March 29, 2011 @ 2:02 PM

To me by Lisa H. Tue March 29, 2011 @ 2:25 PM

Why couldn't it be by Jake G. Tue March 29, 2011 @ 2:27 PM

I just don't by Lisa H. Tue March 29, 2011 @ 2:54 PM

The fact that by Retail Veteran Tue March 29, 2011 @ 9:04 PM
by Jake G. Posted Tue March 29, 2011 @ 9:46 PM


Reply
by Jake G. Posted Tue March 29, 2011 @ 9:53 PM

somehow hit send too soon.

I love how you say "im not saying ALL well educated people have an
attitude problem" and then you go ahead and say it anyways.

The letter writer didn't direct her thoughts at any one commenter in
particular. The fact you and a bunch of the others react with such
angst, irkiness and outrage says a lot more about your view of the
world around you and your place in it than anything the letter writer
said. It would appear none of you are comfortable with yourselves
and/or your life - if you were, you certainly wouldn't react with such
venom toward a completely innocent remark that has nothing to do with
you anyways.

Reply

Remember by Jake G. Tue March 29, 2011 @ 9:55 PM


Please attribute your quote to the proper source. by olie Tue March 29, 2011 @ 11:28 PM

What quote? by Jake G. Tue March 29, 2011 @ 11:58 PM


She meant by LadyMac Wed March 30, 2011 @ 8:43 AM

Oh, that quote by Jake G. Wed March 30, 2011 @ 11:46 AM

Wow by Lisa H. Wed March 30, 2011 @ 10:04 AM

My assumptions are no more "interesting" by Jake G. Wed March 30, 2011 @ 11:45 AM

Also by Lisa H. Wed March 30, 2011 @ 10:07 AM

Wow by Jake G. Wed March 30, 2011 @ 11:53 AM

I don't mind by Lisa H. Wed March 30, 2011 @ 1:04 PM

Kudos to you by Jake G. Wed March 30, 2011 @ 2:21 PM

Oopsss...hit send too soon by Jake G. Wed March 30, 2011 @ 2:24 PM

It would be by Lisa H. Wed March 30, 2011 @ 2:47 PM

sure that would be one way to tell her out to write her letter by Jake G. Wed March 30, 2011 @ 3:46 PM

Disagree by Lisa H. Wed March 30, 2011 @ 5:23 PM

YES! That's the spirit by Jake G. Wed March 30, 2011 @ 7:06 PM

Any more by Lisa H. Thu March 31, 2011 @ 9:16 AM

That would be cool! by Jake G. Thu March 31, 2011 @ 10:59 AM

hey by Are you serious? Thu March 31, 2011 @ 11:56 AM

Squish? by Stevicus Thu March 31, 2011 @ 12:01 PM

Yep by Lisa H. Thu March 31, 2011 @ 5:01 PM

Oh NO!! by Jake G. Thu March 31, 2011 @ 7:27 PM

Exactly by texasgurl Mon March 28, 2011 @ 11:27 PM

by Wj Posted Mon March 28, 2011 @ 3:04 PM

Talk about awful customer service! I hope you hear something back soon
and that something gets done with that bartender. I have worked as a
server for years and I cannot imagine treating my customers that way.
My boss would fire anyone who acted that way immediately.

Reply




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