A Customer Serices Transgression

It's all about the bottom line. Shareholders want a profit. Honestly,
We eat to much anyway and the majority of us can stand to reduce our
intake. Salad or not.

I don't understand your complaint. You asked a question and you got
an honest answer. What exactly is your problem with the response?
And from whom do you want an apology? And for what?

I would suggest making a nice fresh homemade salad for yourself and
your mother. This way you can portion out exactly how much you want.

You will be shocked how quickly you can toss up a salad!


good day

What I do not understand is when the customer complainted why the
employee not pick up the phone and get the CEO on the phone. OR if it
was after hours call the CEO on his house phone or his personal cell
phone. I am sure the CEO would have taken that call.
Now back to reality - many, many front line employees and managers
have no say or even input into many decisions. At my job if I call the
CEO to give input on say pricing not only would I not get through but
my boss could very well get a upset phone call. So why do people still
choose to take it on frontline employees. My reading is that the OP is
more upset at the smaller size so do not take it out on the employee.
Just plain rude. Write, email, call upper mgt. the ones who make the
decisions.

I know you're not going to like this, but everywhere is being hit by
the shrink ray. Just look at a jar of mayo. It's not 32 oz anymore.
It's 30. Or a "gallon" of orange juice. Not quite a gallon.

Restaurants are being hit by the shrink ray too. Some used to give two
sides, plus a salad. Now they only do one side. Sometimes we have to
make sacrifices in a crappy economy.

I totally agree.

Curtis W.,

I am confident that Panera will get back with you. Please do the same
so we know what they say.

The gentleman working the line sounds like he shared what information
he had as best he could probably knowing the message was not going to
be received well.

This is a question best responded to by a manager who might have
explained it a little differently and maybe even made a one time
exception.

Thanks for sharing.

BillR.

I suppose they could raise prices to keep portions larger, would you
be ok with that?

or that he answered your question honestly?