HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





A Customer Serices Transgression

Posted Sun April 10, 2011 9:08 pm, by Curtis W. written to Panera Bread Company

Write a Letter to this Company


On March 16, 2011, I was in your Panera Bread Cafe 3058 (Sugar Creek Township, Ohio 45459, Phone: 937-848-4900) for a meal. When I picked up my salad at the completed order counter station--I noticed my salad was skimpy. I mentioned to the young man covering this order completion area--that my salad bowl was not as full as it has been in the past. He responded in an unpleasant manner--"that's the way it is now because Panera Bread has cracked down on portion control. Now only 2 ounces of lettuce is allowed." My mother and I were shocked.

An apology would be nice. I hope that my customer service feedback to The Panera Bread Corporation will inspire a better focus on kinder and respectful customers in the future.


Reply



Log In/Create an account | 38 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by cissy Posted Tue April 12, 2011 @ 6:03 PM

It's all about the bottom line. Shareholders want a profit. Honestly,
We eat to much anyway and the majority of us can stand to reduce our
intake. Salad or not.

Reply

by RedheadwGlasses Posted Tue April 12, 2011 @ 1:40 PM

I don't understand your complaint. You asked a question and you got
an honest answer. What exactly is your problem with the response?
And from whom do you want an apology? And for what?


Reply

Her problem with the response by Jake G. Tue April 12, 2011 @ 5:06 PM


Her version of "unpleasant" by RedheadwGlasses Thu April 14, 2011 @ 9:43 PM


Sometimes it's not the words used but the fact that they said "no" by PepperElf Wed April 27, 2011 @ 1:06 PM

by RowdyRetailer Posted Tue April 12, 2011 @ 9:45 AM

I would suggest making a nice fresh homemade salad for yourself and
your mother. This way you can portion out exactly how much you want.

You will be shocked how quickly you can toss up a salad!


good day

Reply

Tossed salad isn't for everyone. by Steve OH (IO) Tue April 12, 2011 @ 9:59 AM

omg - you make me laugh. n/t by Michelle O. Thu April 14, 2011 @ 12:19 AM


DOH!!! by MA Cunningham Thu April 14, 2011 @ 9:15 AM


Maybe they were hungry by petgiraffe Tue April 12, 2011 @ 2:40 PM


But by LadyMac Tue April 12, 2011 @ 6:19 PM


Don't forget about.... by CrazyRedHead Thu April 14, 2011 @ 9:11 AM

by j f. Posted Mon April 11, 2011 @ 11:32 PM

What I do not understand is when the customer complainted why the
employee not pick up the phone and get the CEO on the phone. OR if it
was after hours call the CEO on his house phone or his personal cell
phone. I am sure the CEO would have taken that call.
Now back to reality - many, many front line employees and managers
have no say or even input into many decisions. At my job if I call the
CEO to give input on say pricing not only would I not get through but
my boss could very well get a upset phone call. So why do people still
choose to take it on frontline employees. My reading is that the OP is
more upset at the smaller size so do not take it out on the employee.
Just plain rude. Write, email, call upper mgt. the ones who make the
decisions.

Reply

how did she "take it out" on the frontline employee? by Jake G. Tue April 12, 2011 @ 10:51 AM

She took it out on the front line employee... by franese Tue April 12, 2011 @ 12:53 PM

Correct by j f. Tue April 12, 2011 @ 2:52 PM

So by Jake G. Tue April 12, 2011 @ 5:05 PM


We don't KNOW by MA Cunningham Mon April 18, 2011 @ 9:39 AM
by E C. Posted Mon April 11, 2011 @ 8:52 PM

I know you're not going to like this, but everywhere is being hit by
the shrink ray. Just look at a jar of mayo. It's not 32 oz anymore.
It's 30. Or a "gallon" of orange juice. Not quite a gallon.

Restaurants are being hit by the shrink ray too. Some used to give two
sides, plus a salad. Now they only do one side. Sometimes we have to
make sacrifices in a crappy economy.

Reply

by Casmly Posted Mon April 11, 2011 @ 4:20 PM

I'm intrigued by the number of letters on PFB about portion sizes
decreasing and/or costs going up. We're at a point where one or the
other is going to happen to just about everything. Companies cannot
continue to eat the ever rising costs themselves, they are in the
business of making money. So, they either have to downsize the
product, or raise prices. I personally prefer it when companies
downsize the product. This way I can continue sticking to my budget
and still buy the occasional splurge. Who wants to spend $8 on a half
gallon of ice cream for instance when the company can downsize the
container a bit and keep the cost to the consumer the same.

I suppose if this server was rude about your question, I can
understand your being a bit upset. Although, my first thought is that
this may have been the 100th time this person had been asked about the
new portion sizes. Regardless, it sounds like he answered your
question, it just may not have been what you wanted to hear.

Reply

I also prefer when they downsize the product. I think we've got a little by Steve OH (IO) Mon April 11, 2011 @ 10:20 PM


Definitely by Casmly Tue April 12, 2011 @ 3:24 PM


by Bill R. Posted Mon April 11, 2011 @ 10:46 AM

Curtis W.,

I am confident that Panera will get back with you. Please do the same
so we know what they say.

The gentleman working the line sounds like he shared what information
he had as best he could probably knowing the message was not going to
be received well.

This is a question best responded to by a manager who might have
explained it a little differently and maybe even made a one time
exception.

Thanks for sharing.

BillR.

Reply

by Chadg Posted Mon April 11, 2011 @ 10:09 AM

I suppose they could raise prices to keep portions larger, would you
be ok with that?

Reply

What do you want the apology to be over - the new portion amounts, by Steve OH (IO) Mon April 11, 2011 @ 12:24 AM


I didn't get that either. by MA Cunningham Mon April 11, 2011 @ 2:52 PM

What more could the writer ask for? by Jake G. Mon April 11, 2011 @ 3:13 PM


Who is to say it was actually "unpleasant" by MA Cunningham Mon April 11, 2011 @ 3:41 PM

this is to MA Cunningham by Jake G. Mon April 11, 2011 @ 7:22 PM


Just as No does not equal rude.. by Harleycat Mon April 11, 2011 @ 5:14 PM

That's mature by Jake G. Mon April 11, 2011 @ 7:19 PM


You're Mature by Chadg Mon April 11, 2011 @ 8:43 PM

You're funny by Jake G. Mon April 11, 2011 @ 9:37 PM


Yes, it is mature.. by Harleycat Tue April 12, 2011 @ 12:35 AM

No it's not mature by Jake G. Tue April 12, 2011 @ 10:52 AM

by Chadg Posted Tue April 12, 2011 @ 3:32 PM

from Websters Online Dictionary: sarcasm n.: a mode of satirical wit
depending for its effect on bitter, caustic, and often ironic language
that is usually directed against an individual.

Reply
by Jake G. Posted Tue April 12, 2011 @ 5:17 PM

from world english dictionary:

-adj
1. Compare sour having or denoting an unpalatable harsh taste, as the
peel of an orange or coffee dregs
2. showing or caused by strong unrelenting hostility or resentment eg:
he was still bitter about being a minimum wage grunt
3. difficult or unpleasant to accept or admit: a bitter blow
4. cutting; sarcastic: bitter words
5. bitingly cold: a bitter night

Reply

by Sheldonrs Posted Thu April 14, 2011 @ 12:03 PM

"The arrows of sarcasm are barbed with contempt. It is the sneer of
the satire or the ridicule that galls and wounds". --Washington
Gladden

Reply




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada