A Customer Serices Transgression

It's all about the bottom line. Shareholders want a profit. Honestly,
We eat to much anyway and the majority of us can stand to reduce our
intake. Salad or not.

I don't understand your complaint. You asked a question and you got
an honest answer. What exactly is your problem with the response?
And from whom do you want an apology? And for what?

I would suggest making a nice fresh homemade salad for yourself and
your mother. This way you can portion out exactly how much you want.

You will be shocked how quickly you can toss up a salad!


good day

the employee can be "unpleasant" and the customer is just supposed to
sit there and take it rather than let the company know?

that the employee was actually unpleasant. Her own words don't even
indicate that he was unpleasant. Therefore, she didn't have to "just
sit there and take" anything.

I know you're not going to like this, but everywhere is being hit by
the shrink ray. Just look at a jar of mayo. It's not 32 oz anymore.
It's 30. Or a "gallon" of orange juice. Not quite a gallon.

Restaurants are being hit by the shrink ray too. Some used to give two
sides, plus a salad. Now they only do one side. Sometimes we have to
make sacrifices in a crappy economy.

I'm intrigued by the number of letters on PFB about portion sizes
decreasing and/or costs going up. We're at a point where one or the
other is going to happen to just about everything. Companies cannot
continue to eat the ever rising costs themselves, they are in the
business of making money. So, they either have to downsize the
product, or raise prices. I personally prefer it when companies
downsize the product. This way I can continue sticking to my budget
and still buy the occasional splurge. Who wants to spend $8 on a half
gallon of ice cream for instance when the company can downsize the
container a bit and keep the cost to the consumer the same.

I suppose if this server was rude about your question, I can
understand your being a bit upset. Although, my first thought is that
this may have been the 100th time this person had been asked about the
new portion sizes. Regardless, it sounds like he answered your
question, it just may not have been what you wanted to hear.

Curtis W.,

I am confident that Panera will get back with you. Please do the same
so we know what they say.

The gentleman working the line sounds like he shared what information
he had as best he could probably knowing the message was not going to
be received well.

This is a question best responded to by a manager who might have
explained it a little differently and maybe even made a one time
exception.

Thanks for sharing.

BillR.

I suppose they could raise prices to keep portions larger, would you
be ok with that?

or that he answered your question honestly?