really bad experience

As a former retail manager, the best thing to do is to give the person
the sales price, then take the sign and throw it away. That's what
Sears did when I worked there.

That said, the minute you started cursing, I'd have asked you once to
talk in a civil manner. The next time, I'd have asked you to leave.
The third time, I'd have had you escorted out by security or had the
cops called....and then had you banned from the store.

It was $2.00? All this over $2.00?

It was $2.00? All this over $2.00?

You know... I just moved to the south and one establishment I go to
has a sign reading that they will tolerate absolutely no foul
language.


I fully believe that any customer who starts swearing just because
they get told "no"... should be asked to leave.



Being told "no" is NOT rude. But swearing at people IS.

You complained about the way you were treated? Look how you treated
her..using foul language, over a price discrepancy after she offered
to do what she could? If the manager couldn't do nothing else for you
then why take it out on the cashier? This case does not constitute
treating someone with disrespect, enough to even cause them to quit.
Wow.

The cashier, who you swore at, was being more than accomidating for
you. She could have simply refused to give you sale price, but she
didn't, even though the sign was expired and someone missed taking it
down. Was it really worth it?

I think there's more to this story than the cashier "instantly getting
an attitude".

Having been a "set sale" person at a department store, the dates on
the signs generally were not for customers -- they were in *tiny*
print, and sometimes were covered by inserts meant to sit in the lower
part of the sign holder (like, if it was a bonus day or something).

If the sign is left up and the date on the sign says the sale is over,
the customer was supposed to get the sale price.

However, given the price difference of only $1, I doubt that one of
the other two options would have done more for you.

"She advised me that they would give it to me for the sale price. I
agrued the fact of what your guarantee is"

What exactly is the guarantee? That you get the sale price of the
posted sign? You said she was going to do that but that you still
argued with her... then cussed at her and left it all behind?

Just because she didn't know about the guarantee? The guarantee is to
protect customers from inaacuracies of the scanner, not expired signs.
All the signs don't just magically disappear in a second at the start
of the sale. At my store, there are four to five 8 hour shifts devoted
to removing expired tags and hanging the new sale tags. There are
always going to be a few that just haven't been done yet.

The scanner itself was right. Prices in the computer are downloaded in
mere minutes, as opposed to the job of the employees of removing
expired signs/tags and hanging the new ones. So I can understand some
of the clerks confusion about the guarantee...

The fact that she's never delt with one before is a good thing, I
would think.

HOWEVER, I agree, an expired sign should be honored -that's the stores
responsibility to get that down an no one is reading the tiny
expiration dates. I always honor expired tags where I work, even
though it's not actually a "scanning innaccuracy" it only seems fair.


Usually customers are cool with it and understand that a days job
doesn't happen in an instant. But once she realized that and told you
she would honor it, you still argued and cussed at her.

And you want to complain about how YOU were treated?

Thats where you lost me.

Yes there was a date on the sign in tiny writing that I had not
noticed. I am sorry when there is a sale price up I do not look at the
dates, it is the stores responsibilty to honor that and take the signs
down. As far as the guarantee goes, if they have a guarantee that
states that if something rings up higher then the sign said then that
should honor their policy regardless. Had that been a vaild sale I
would have recieved that guarantee with no questions. My point to this
whole letter is that the employee was clueless and rude to me. And it
was totally uncalled for.

the point is that this was no longer a valid sale. Whether or not the
sign is still up, as long as the date is on the sign.

I'm confused. She offered to give you the items at the expired sale
price but that wasn't good enough for you? What more did you want?

"I work in Customer service and provide exceptional service and
demand the same in return when I am spending $200."

So you must soent at least $200 in order to get exceptional service?
What do you get for $20?
Finally for someone who provides exceptional service, it is suprising
YOU would use foul langauge. ANd where did this manager go?

The guarantee is not enforced...I don't even think it's taught to
newbs anymore. I've worked there for a while now (5 years plus) and
only once have I ever had to do what that guarantee says. I never say
a word of it to the customer - they are just happy to get the price
that is listed. Very rarely do I have problems because of expired
signs. Most of the time, the signs are correct but the prices aren't
loaded correctly by corporate.

I believe there was an ad change today so that's probably why you came
across an expired sign. Someone forgot to take it down.

Sorry for the bad experience...I am grateful too that she is quitting
and no longer representing the company. I realize it was her next to
last day, but that doesn't give her any right to be rude. And also,
why would she be upset? It's not her fault the sign was left up - that
is someone else's job so she wouldn't have taken the fall to have to
heavily reduce the price.

Also, never go and take the sign down yourself...if you do, I have no
reason to believe you, not unless I see you taking the sign down
myself. What if you snatched the sign earlier and brought it back in?
(Yes this has happened to me...people come in and don't have the money
right then for a sale so they take the sign...then come back in and
bring it up with them.) The cashier should have gotten a MCA to go do
it for you.