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really bad experience

Posted Sun April 24, 2011 12:00 pm, by Heather C. written to Sears, Roebuck & Co.

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I want to let you know how irate I am right now. I just left your store in Waterford CT. I had about $200 worth or purchases. At the register the girl Cindy instantly had an attitude. She rang up a few of my items and while doing so I noticed 2 of the shirts rang up for $7.99 and the sign said $6.98 I went and grabbed the sign and then asked her about your guarantee that I saw at the price checker that said if something rings up more then the sign said then you would do 1 of three things depending on the price of the product. I said something to Cindy and she shook her head and said no we dont do that. I went back to the price checker and told her its right here..In the meantime she noticed that the sign that was displayed was expired however your employees failed to take it down. She advised me that they would give it to me for the sale price. I agrued the fact of what your guarantee is. She continued to have an attitude towards me and her manarisims were completly a turn off. I work in Customer service and provide exceptional service and demand the same in return when I am spending $200. I asked for a manager. She calls over a manager walking by who was not in that department. He was not helpful either. Cindy had me so annoyed by the way she was talking to me I told her to keep it. Excuse my language but thats what I said, now I usually do not make comments but this is by far one of the worst expeirences I have had. As I was leaving I told her I would be calling a manager in the morning and asked for her name. She said Cindy but I am quitting tomorrow. I said I can tell and thank god because she has no right serving the public. I am really upset. I had spend over an hour in the store picking out shoes and clothes for a cruise I am going on and left with nothing because of the way I was treated. I just can not even believe that the employee had no idea of the guarantee that was clearly printed in your store.

I really dont know what I would like you to do. I was thinking about going on line to look for the items I found but I am so upset right now I am not sure.


Reply



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by Michael C. Posted Thu March 22, 2012 @ 10:28 AM

As a former retail manager, the best thing to do is to give the person
the sales price, then take the sign and throw it away. That's what
Sears did when I worked there.

That said, the minute you started cursing, I'd have asked you once to
talk in a civil manner. The next time, I'd have asked you to leave.
The third time, I'd have had you escorted out by security or had the
cops called....and then had you banned from the store.

Reply
by dg132001 Posted Fri April 29, 2011 @ 3:12 PM

It was $2.00? All this over $2.00?

Reply
by dg132001 Posted Fri April 29, 2011 @ 3:12 PM

It was $2.00? All this over $2.00?

Reply


by PepperElf Posted Wed April 27, 2011 @ 1:18 PM

You know... I just moved to the south and one establishment I go to
has a sign reading that they will tolerate absolutely no foul
language.


I fully believe that any customer who starts swearing just because
they get told "no"... should be asked to leave.



Being told "no" is NOT rude. But swearing at people IS.

Reply

Totally agree by Anonymous A. Wed April 27, 2011 @ 3:18 PM
by Anonymous A. Posted Tue April 26, 2011 @ 3:07 AM

You complained about the way you were treated? Look how you treated
her..using foul language, over a price discrepancy after she offered
to do what she could? If the manager couldn't do nothing else for you
then why take it out on the cashier? This case does not constitute
treating someone with disrespect, enough to even cause them to quit.
Wow.

Reply

The whole thing could have been averted by Mnemosyne Tue April 26, 2011 @ 9:55 AM


Why is it OK by MA Cunningham Tue May 10, 2011 @ 4:36 PM

Re: really bad experience by E C. Mon April 25, 2011 @ 1:27 PM

where does it say she swore by dottiejean28 Mon April 25, 2011 @ 7:01 PM


edited by SuzieCat Mon April 25, 2011 @ 7:27 PM


"Excuse my language but thats what I said" by PepperElf Thu April 28, 2011 @ 6:53 AM

I think.... by knan74 Mon April 25, 2011 @ 9:34 PM

Whew, nevermind by knan74 Mon April 25, 2011 @ 9:37 PM
by knan74 Posted Mon April 25, 2011 @ 9:44 PM

I agree with "batmoody". In my store, I would always honor an expired
sign or unremoved sale tag since thats mine and my employees mistake.

But now that I read more, I strongly believe that the policy the OP is
referring to is that of a scanner mistake (the 5 dollars off of the
sale price) and not a sign mistake...

AND as anyone who works in retail knows, an employee forgetting to
remove a tag or sign is MUCH more likely than there being a problem
with the price in the computer. I have only experienced a problem with
the downloaded sale prices a couple of times in my entire retail
career, and it was simply glitch problems...

If a policy stated that it would take 5 dollars off for a
misadvertised in-store sale sign, the company could stand to lose a
LOT of money versus scanner glitches.

As all of us retail hellians know, most retail corporations almost
ASSUME that employees will make mistakes...so I would bet a million
dollars that no successful retail company would offer 5 dollars off
for EMPLOYEE MISTAKES.
HA.

Reply

It's okay by E C. Tue April 26, 2011 @ 12:00 AM

by RedheadwGlasses Posted Mon April 25, 2011 @ 1:12 PM

Having been a "set sale" person at a department store, the dates on
the signs generally were not for customers -- they were in *tiny*
print, and sometimes were covered by inserts meant to sit in the lower
part of the sign holder (like, if it was a bonus day or something).

If the sign is left up and the date on the sign says the sale is over,
the customer was supposed to get the sale price.

However, given the price difference of only $1, I doubt that one of
the other two options would have done more for you.

Reply

"would have done much" by Nicole F. Mon April 25, 2011 @ 2:21 PM

by batmoody Posted Mon April 25, 2011 @ 1:08 PM

"She advised me that they would give it to me for the sale price. I
agrued the fact of what your guarantee is"

What exactly is the guarantee? That you get the sale price of the
posted sign? You said she was going to do that but that you still
argued with her... then cussed at her and left it all behind?

Just because she didn't know about the guarantee? The guarantee is to
protect customers from inaacuracies of the scanner, not expired signs.
All the signs don't just magically disappear in a second at the start
of the sale. At my store, there are four to five 8 hour shifts devoted
to removing expired tags and hanging the new sale tags. There are
always going to be a few that just haven't been done yet.

The scanner itself was right. Prices in the computer are downloaded in
mere minutes, as opposed to the job of the employees of removing
expired signs/tags and hanging the new ones. So I can understand some
of the clerks confusion about the guarantee...

The fact that she's never delt with one before is a good thing, I
would think.

HOWEVER, I agree, an expired sign should be honored -that's the stores
responsibility to get that down an no one is reading the tiny
expiration dates. I always honor expired tags where I work, even
though it's not actually a "scanning innaccuracy" it only seems fair.


Usually customers are cool with it and understand that a days job
doesn't happen in an instant. But once she realized that and told you
she would honor it, you still argued and cussed at her.

And you want to complain about how YOU were treated?

Thats where you lost me.

Reply

more information by Nicole F. Mon April 25, 2011 @ 2:18 PM

by Lisa H. Posted Mon April 25, 2011 @ 9:37 AM

"..In the meantime she noticed that the sign that was displayed was
expired"

Was the date on the sign? If so, had you seen it? It does seem to me
that the date would be the deciding factor, no the fact that the signs
were still up, if it was indeed there.

Since the sale had expired, I'm not sure why the price check policy
should apply. I agre with other posters, them offering you the sale
price seems like a good deal.

Reply

re by Heather C. Mon April 25, 2011 @ 12:07 PM

To me by Lisa H. Mon April 25, 2011 @ 12:38 PM
by petalmom Posted Mon April 25, 2011 @ 6:43 AM

I'm confused. She offered to give you the items at the expired sale
price but that wasn't good enough for you? What more did you want?

Reply

re by Heather C. Mon April 25, 2011 @ 12:11 PM
by j f. Posted Mon April 25, 2011 @ 2:21 AM

"I work in Customer service and provide exceptional service and
demand the same in return when I am spending $200."

So you must soent at least $200 in order to get exceptional service?
What do you get for $20?
Finally for someone who provides exceptional service, it is suprising
YOU would use foul langauge. ANd where did this manager go?

Reply

"Soent" should "spend" by j f. Mon April 25, 2011 @ 2:22 AM

by Nicole F. Posted Mon April 25, 2011 @ 12:06 AM

The guarantee is not enforced...I don't even think it's taught to
newbs anymore. I've worked there for a while now (5 years plus) and
only once have I ever had to do what that guarantee says. I never say
a word of it to the customer - they are just happy to get the price
that is listed. Very rarely do I have problems because of expired
signs. Most of the time, the signs are correct but the prices aren't
loaded correctly by corporate.

I believe there was an ad change today so that's probably why you came
across an expired sign. Someone forgot to take it down.

Sorry for the bad experience...I am grateful too that she is quitting
and no longer representing the company. I realize it was her next to
last day, but that doesn't give her any right to be rude. And also,
why would she be upset? It's not her fault the sign was left up - that
is someone else's job so she wouldn't have taken the fall to have to
heavily reduce the price.

Also, never go and take the sign down yourself...if you do, I have no
reason to believe you, not unless I see you taking the sign down
myself. What if you snatched the sign earlier and brought it back in?
(Yes this has happened to me...people come in and don't have the money
right then for a sale so they take the sign...then come back in and
bring it up with them.) The cashier should have gotten a MCA to go do
it for you.

Reply

thank you by Heather C. Mon April 25, 2011 @ 12:19 PM


Are you saying by LadyMac Mon April 25, 2011 @ 6:24 PM

Yep by Nicole F. Mon April 25, 2011 @ 11:35 PM




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