Self check out at Kroger is a big pain

Posted Mon May 2, 2011 12:00 pm, by Michelle O. written to Kroger

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Kroger sometimes forces customers to use self check out( early morning or late at night) which is fine for getting a few things, but is a huge inconvenience when there is a cart load of food. It takes much longer and there is not enough room in the "bagging area" so it sometimes freezes up the machine and notifies the disinterested underpaid attendant. Also it takes longer to scan produce which has no bar code, or use coupons. Also there is nobody with the authority to address customer service issues at that hour so the "Attendant" gets bombarded with angry customers or people who need something that the " Attendant" is not able to deal with. this slows things down further. It gives the impression that Kroger does not care about their employees or their customers.

It would be nice if there was ONE check out line open at all times AND a manager working at All times to address people with customer service issues. I dont think the store would go broke, in fact I think people would come back more often and buy more. A lot of what I was buying at Kroger, I now buy at Wal Mart.

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Re: Self check out at Kroger is a big pain by Mnemosyne Posted Tue May 3, 2011 @ 2:24 PM Those are horrible, I REFUSE, to work for a store when I am supposed to be the customer! You are absolutely right, they should have one checkout, at the very least, with a cashier! I no longer shop at Harris Teeter because they have no express lane. so you are either forced to wait behind people with a lot of items, or use the self checkout. Good luck, at the very least there should be a discount for using those do it yourself lanes. Reply