food quality and etc.

Expired coupons are, well, EXPIRED!!!

What is it with people who think that expiry dates do not apply to
them?? Then they complain. Unbelievable!

There is a reason for expiration dates on coupons. Burger King
shouldn't have honored you expired coupon. They did you a favor and
yet you still complain!

Why in the world would you expect Burger King to accept an EXPIRED
coupon? They did you a favor by honoring it. It was EXPIRED. They
should have just handed it right back to you with no discount on your
meal price. Consider yourself lucky.

While I understand not liking hand drying blowers, this is not a
rarity. I think that this would warrant as a suggestion more than a
complaint.

Regarding the catsup/ketchup (come on, people. don’t nitpick. you get
it.): I think that if you feel that that’s changed, it warrants a
complaint/question. I would suggest phrasing it more as a question.
ie: Have you changed the formula of the ketchup you use? I have been
eating at so and so location for years and have noticed a difference
in taste. It seems to have degraded quite a bit, in my opinion.”

Re: the coupon: you should be THANKFUL that they honored the coupon.
You were late in redeeming it. It’s not a gift certificate; it’s a
coupon. Instead of complaining, you should be writing a COMPLIMENT for
the girl who honored the coupon!

chibi.

bottle?

Friendly and frustrated? Not quite sure I get that one...

Most places are not having paper towels because of the every place
must "GO GREEN" or risk our natural resources people who complained
and got them removed.

And a coupon that is a couple of days over is still EXPIRED, and the
store will NOT get ANY MONEY from the source (even if it is from
corporate and the store is a corporation store.)

Can you imagine how much loss they may take from taking these? If you
were the only one it would be one thing, but what if you tell your
friends about how they take it anyways? Then they would go in and
expect the same thing. It adds up.

Perhaps it's a franchise issue - I know my BK has improved
significantly in recent years. I suspect it's a management thing as
the quality of the food and cleanliness of the restaurant (my two
biggies) have significantly improved.

One additional thing I want to mention, based on the conversation
below, as a business owner, I know nothing is free. Things like
straws, napkins, lids cost money ~ but you will lose business if the
customer feels like the business is nickel & diming them. I work at a
vet clinic on Saturdays and certain vets in our area are charging $10
for a written prescription for heartworm or frontline. Customers
don't like it ~ they're feeling the economic pinch as much as
businesses are ~ so businesses need to be sure their policies do not
alienate their client base. They come to me, I write out the RX and
have the doctor sign it. Doesn't cost anything but makes for a happy
client.

Is it better to charge .10 for a paper cup for water, knowing it could
lose you a customer who's going to spend $10 today (and who knows how
much in the future) or just eat the cost?

It's an individual decision, but one business owners need to look at.

improve the quality of your food and do not argue about a coupon a
couple days over the date" (we did not argue such but just made a
comment some here seem to not be able to understand that)

The coupon for us was not a major issue. The (lack of) quality of
food was. In-addition the restroom needs improvement etc.

Perhaps you should try a nutritious homemade meal.

I find it particulary curious that no one I have seen opens the door
knobs while exiting someone elses bathroom in their home with a
papertowel then throws the towel away.

Its like germs only exist on restaurant doors.



good day

do not use the ketchup pumps at all, they are teeming with bacteria.
I always ask for ketchup packets.

Re, the coupon, expired is expired. I have no sympathy for a
complaint that involves an expired coupon. Do you buy food products
after they expire?

You've said in replies that the coupon wasn't the issue, but clearly
in your orignal post it was.

Expired is Expired.

n/t

We have ate at Burger King for several years at the Lakeport Ca
location. We will no longer eat there for the following reasons. Most
important is the quality of the Burger prepared has gotten worse.
IE-the ingredients put on the burger etc.

In-addition our experience there a couple days ago was the last straw
for us. We had a coupon for a savings after taking a survey by phone
at first they would not honor because it was a couple days over the
time. ( They did honor it though by the clerk.) She was friendly and
frustrated that Burger King has changed it's rules etc.

NOTE: ABOVE IS THE ORIGINAL POST AND ALSO STATES ( Most important is
the quality of the Burger prepared has gotten worse.) (THE COUPON AND
LACK OF PAPER TOWELS IN RESTROOM JUST ADDED TO THE OVERALL NEGATIVE
EXPERIENCE FOR EATING THERE IN THE FUTURE.) THE EXPIRATION DATE ON THE
COUPON WAS FOUND BY THE NICE CLERK ONLY AFTER SHE WAS TRYING TO FIND A
NUMBER ON RECEIPT THAT THEY NORMALLY LOOK FOR. (I HOPE THIS CLEARS IT
UP FOR YOU.)

WE ALSO BELIEVE THE REASON FOR THE BAD TASTING KETCHUP IS BECAUSE THE
PUMP IS RIGHT IN FRONT OF A WINDOW AND PERHAPS THE HEAT CHANGES THE
TASTE? WE DO NOT KNOW.

I said it was not the main issue and I have also stated later many
times it was not. (Perhaps you do not understand what you read?)

Sigh.

(1) Hand blowers use less resources than paper towels. I happen to
prefer them. And bathrooms stay cleaner longer without paper towels
being jammed into toilets, left on the floor, etc.

(2) The coupon WAS EXPIRED. You're not special. No one is. You
shouldn't have pushed the issue at all.

If the coupon is expired, then it is expired. I don't see why they
should just let it go. It would be nice of them to give you a grace
period, but under no means are they obligated to.

As much as I hate hand dryers for their lack of instant gratification,
I do think they are a better option than paper towel. They are more
sanitary, less messy, and they never run out. I hate being in a
bathroom with paper towel all over the floor, or one with an empty
dispenser. Also, the environmental factor is important too.

As for the quality of the food, I think if it is bad then by all means
speak with your wallet and go elsewhere.