food quality and etc.

Expired coupons are, well, EXPIRED!!!

What is it with people who think that expiry dates do not apply to
them?? Then they complain. Unbelievable!

There is a reason for expiration dates on coupons. Burger King
shouldn't have honored you expired coupon. They did you a favor and
yet you still complain!

Why in the world would you expect Burger King to accept an EXPIRED
coupon? They did you a favor by honoring it. It was EXPIRED. They
should have just handed it right back to you with no discount on your
meal price. Consider yourself lucky.

While I understand not liking hand drying blowers, this is not a
rarity. I think that this would warrant as a suggestion more than a
complaint.

Regarding the catsup/ketchup (come on, people. don’t nitpick. you get
it.): I think that if you feel that that’s changed, it warrants a
complaint/question. I would suggest phrasing it more as a question.
ie: Have you changed the formula of the ketchup you use? I have been
eating at so and so location for years and have noticed a difference
in taste. It seems to have degraded quite a bit, in my opinion.”

Re: the coupon: you should be THANKFUL that they honored the coupon.
You were late in redeeming it. It’s not a gift certificate; it’s a
coupon. Instead of complaining, you should be writing a COMPLIMENT for
the girl who honored the coupon!

chibi.

bottle?

Friendly and frustrated? Not quite sure I get that one...

Most places are not having paper towels because of the every place
must "GO GREEN" or risk our natural resources people who complained
and got them removed.

And a coupon that is a couple of days over is still EXPIRED, and the
store will NOT get ANY MONEY from the source (even if it is from
corporate and the store is a corporation store.)

Can you imagine how much loss they may take from taking these? If you
were the only one it would be one thing, but what if you tell your
friends about how they take it anyways? Then they would go in and
expect the same thing. It adds up.

Perhaps it's a franchise issue - I know my BK has improved
significantly in recent years. I suspect it's a management thing as
the quality of the food and cleanliness of the restaurant (my two
biggies) have significantly improved.

One additional thing I want to mention, based on the conversation
below, as a business owner, I know nothing is free. Things like
straws, napkins, lids cost money ~ but you will lose business if the
customer feels like the business is nickel & diming them. I work at a
vet clinic on Saturdays and certain vets in our area are charging $10
for a written prescription for heartworm or frontline. Customers
don't like it ~ they're feeling the economic pinch as much as
businesses are ~ so businesses need to be sure their policies do not
alienate their client base. They come to me, I write out the RX and
have the doctor sign it. Doesn't cost anything but makes for a happy
client.

Is it better to charge .10 for a paper cup for water, knowing it could
lose you a customer who's going to spend $10 today (and who knows how
much in the future) or just eat the cost?

It's an individual decision, but one business owners need to look at.

improve the quality of your food and do not argue about a coupon a
couple days over the date" (we did not argue such but just made a
comment some here seem to not be able to understand that)

The coupon for us was not a major issue. The (lack of) quality of
food was. In-addition the restroom needs improvement etc.

Perhaps you should try a nutritious homemade meal.

I find it particulary curious that no one I have seen opens the door
knobs while exiting someone elses bathroom in their home with a
papertowel then throws the towel away.

Its like germs only exist on restaurant doors.



good day

do not use the ketchup pumps at all, they are teeming with bacteria.
I always ask for ketchup packets.

Re, the coupon, expired is expired. I have no sympathy for a
complaint that involves an expired coupon. Do you buy food products
after they expire?

You've said in replies that the coupon wasn't the issue, but clearly
in your orignal post it was.

Expired is Expired.

You want to know the dirty little secret? Even if you are not paying
for the water you still are. They just build that price into the
food. So instead of the 99cent menu the make it a dollar menu and
that helps cover the cost of the cups.

Of course you know nothing in life is free....

That is my point. I agree with you. (The price of everything is in
the price of the meal.) Trying to charge for water or the cup is just
another way to try and slip by another charge to the customer.
Customers need to speak up.

THAT IS SO TRUE. BUT JUST LOOK AT THE NUMBER OF REPLIES HERE THAT
SUGGEST IT IS OK FOR THEM TO CHARGE FOR WATER, CUPS ETC.

THIS IS A GREAT EXAMPLE OF HOW THE AVERAGE CUSTOMER DOES NOT
UNDERSTAND HOW THEY ARE USED BIG TIME.

FOLKS PROTECT YOUR WALLET. THERE ARE THOSE TRYING DILIGENTLY TO PICK
SUCH UNDERSTAND? EDUCATE YOURSELF TO THE FACTS.

If the coupon is expired, then it is expired. I don't see why they
should just let it go. It would be nice of them to give you a grace
period, but under no means are they obligated to.

As much as I hate hand dryers for their lack of instant gratification,
I do think they are a better option than paper towel. They are more
sanitary, less messy, and they never run out. I hate being in a
bathroom with paper towel all over the floor, or one with an empty
dispenser. Also, the environmental factor is important too.

As for the quality of the food, I think if it is bad then by all means
speak with your wallet and go elsewhere.