Not treated like Mother's Day Queen at Red the Steakhouse

You are ALL missing the point!!! Everyone has different and "odd"
preferences when it comes to food preferences and dining. The food was
not the issue. What we were displeased with was how there was a lack
of courteousness among the majority of the staff.
I don't think being cordial is too much too ask!!! We were cordial and
well mannered, are we wrong to expect the same in
return???????????????

I suspect the "Queen of Mother's day" was a bit sarcastic, a way to
contrast how you were treated. I thought it was pretty funny
actually.

And even if anyone else thinks the requests are odd, they are what you
all wanted. And should be honored as much as possible.

Just curious, $450.00 for five people isn't much for a good
steakhouse, that didn't include wine did it? If so that's a bargain
compared to Ruth Chris!

You had every right to expect good service despite the amount of money
per entree`. No onions in onion soup isn't an outlandish request, he
just wanted onion broth.

I am not overly picky I realize there are different interpretations of
medium and unless raw or burnt will eat it. That being said they
should have graciously taken it back and cooked it to your liking.

The manager didn't apologize or anything?

Ever see "Waiting"...I never send food back and am extremely nice to
those that handle it.

This was an interesting letter and it gave me a really good chuckle,
and it also reminded me why I quit being a server/waitress in the
first place. Onions in the onion soup...Oh my!!!

i checked out their website. I can't fathom ordering and paying for
those expensive cuts of meat and ordering them "medium."

However, I *do* like it when a steakhouse menu includes a guide to
ordering steak doneness, so everyone's speaking the same language and
expectations are met.

I can't believe you allowed your son to order FRENCH ONION SOUP and
then asked for the onions to be strained. I find that to be
absolutely ridiculous. Your son needs to grow up. Order something
different. What's next, he orders broccoli cheese soup and wants the
broccoli picked out?

I think you make a really good point about the doneness of the steaks.
I order mine medium rare. When I go to Outback, each time I order,
the server tells me that means a red, warm center. That's what I'm
going for so I am fine with that. But if someone really wants a pink
center and based on other experiences that's their defintion of medium
rare, a red center could make them squirm.

It takes 30 seconds of time and shows concern for meeting customer's
expectations.

"To put it mildly, I was not treated like the Mother's Day Queen of
the night."

Yup you lost me there too. Mildly? What makes you so much more special
than any other mother that dined there?

"I was not treated like the Mother's Day Queen of the night."

Right off the bat, I would say you would be the one with the attitude.
Based on the sentence, I feel you expected the staff to be your
"servants" for the day.

Over the years, I have learned that steakhouses have different
definitions of doneness. In some restaurants, I have learned their
medium rare is perfect for me while in others medium is what I have to
order. I have seen steak houses defining how medium and medium rare
are cooked. Was this done for you or listed on the menu.

This is going to seem like a stupid question...but here goes? Why
order onion soup if you dont want onions? Isnt that WHY its onion
soup since it is made from onions?

2nd question? Why do think you should have been made to feel like a
queen just cause its mothers day? Did you expect that the servers
would bow and scrape before you? I think you should have had the
steaks pre prepared to your request in as much as possible. As the
server/manager mentioned some cuts of meat may have a different look
then others when cooked to meduim. I dont think he was offereing
excuses as much as explanations. I also think that if you wanted it
cooked longer you should have just said that.

for me that is just beef broth.

1. re: onion soup, what can I say, my husband loves the flavor of
onion soup and just hates the pieces of onion. Many restaurants have
done this for him. If they would have said it wasn't possible, it
would have been fine. Saying I thought you were joking and we dont do
that here, is not what you say to a customer. There is a nice way to
say things.

2. I did not expect at all to be treated like a queen, but I do expect
wait staff to earn their tip, by being courteous and well
mannered,just the same as the patrons speak to them, not kiss my
feet!! I do believe that a simple no problem, sorry or just a polite
way of correcting the issue goes a long way. If the explanations came
with kind words, of correcting the issue that is all that we
expected.

My complaint with Red, is not the food. It's with their customer
relations. At over $80.00 plus gratuity per person, we should not have
left feeling like we were treated like children using daddy's money
for a fancy night out.