I guess they don't want my business.

Did you call them to ask why they arrived too early?


And yes, you may have to take a day off for installation. It may
suck but it probably sucks less than having a house broken into?

How is calling YOU supposed to help? I supposed you could call the
police yourself. If like Rowdy said you are able to receive the calls.
My home is monitored for fire as well as unlawful entry. I like that
someone would call the fire department if the alarm goes off and not
waste valuable time trying to call me.

You can program the system to call multiple numbers. My husband's cell
is programmed in to my inlaws system so when their alarm goes off, it
calls them and my husband. They took a cruise last year and while they
were gone, their alarm went off (BIL set it off) and the system called
my husband. The system is connected to your home landline and it uses
your landline to make the calls when the alarm is set off. So if our
alarm or my inlaws alarm goes off, there is no confusion as to who's
alarm has been set off. If its our alarm that has been set off, our
landline# is on the caller ID. If its my inlaws landline calling, its
their landline on the caller ID. By having a system that calls YOU and
not a call center, there is no delay in calling the police. I set the
alarm off atleast once a week, and within 5 seconds, our cell phones
are ringing. This system is used by many of my husbands co-workers on
the police force!

Do it.

This is a company that will not take the safety and security of
customers seriously.

Perhaps there is a locally-owned company that will do a more
user-friendly job.