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No goodwill deletion even for excellent customers.
Posted Thu May 19, 2011 12:14 pm, by Sara M. written to Chase Bank
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I have been a Chase credit card customer for over 7 years and have given them lots of business. Their Visa card has been my primary credit card and I have charged thousands of dollars to this card every year. I recently checked my credit report and noticed that they had a late payment comment from back in 2007. Considering that I had and are still paying on time the other 82 times in the past 7 years and am a good customer, I thought they would be open to "good will deletion" that I had read about. However, they immediately came back with a 'no' answer and some bologne about the integrity of credit history!!! So I guess the other 82 before on on time payments don't count!!! I am certainly looking at other financial institutions to take my business!
I would like them to consider my 'good will deletion' request with more in-depth analysis of why it is or isn't possible to remove it from my credit report. Remember it was back in 2007, in 3 years, it will disappear anyways!
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by Amanda B. Posted Mon June 10, 2013 @ 12:25 PM
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A credit card company will not issue a letter of deletion unless a good reason is given. For example, the customer moved and did not receive the bill (if paid by paper); changed banks and auto withdrawal was messed up by the bank; a house fire (not kidding). A request does not do it no matter how consistently a a customer paid on time. But, as the other posters mentioned this should not be dinging your credit score at this point, the error was too long ago. Part of what influences the credit score is how late the payment was. A 30 day late payment is less damaging than a 90 late payment. A 90 late will continue to damage your credit score more than a 30 or 60 day late. You can request a letter of deletion which you did and it was denied. Do not go into dispute over this; just a piece of advise. Take the hit. Good luck; it happens to the best of us.
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by fishbjc Posted Sat June 4, 2011 @ 3:48 PM
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This one 30-day late 3 years ago isn't harming your credit score. Yes things do happen.
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by KJCat Posted Mon May 23, 2011 @ 6:48 PM
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Of course the other 82 on time payments count. That's why you only have one late payment noted on your account instead of 83.
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by Fairbank R. Posted Sat May 21, 2011 @ 7:54 PM
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A couple of things that most of you are missing are:
In order for a thirty day late payment to show up on a credit report, two consecutive payment due dates must be missed. Credit card issuers have a legal and moral obligation to report payment histories accurately. Although a creditor might be able to waive a penalty fee, asking for a "good will deletion" (of an R30) when two consecutive payment due dates were missed is asking for too much.
And what is a "good customer?" From a credit card issuer's perspective, this relates to being profitable. A credit card issuer would probably see you as a risky customer since you had been thirty days late. Accounts that wind up six months past due always start out being thirty days late.
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by Jess10K Posted Fri May 20, 2011 @ 4:51 PM
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Yes, banks DO actually give preference to people that are good customers. As soon as you missed your payment, you should have called the bank, made the payment, and profusely apologized. Then they would have possibly given you a one-time pass on the late payment mark. Everyone screws up from time to time, and most banks realize this, IF you deal with it in a timely manner.
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by Jared C. Posted Fri May 20, 2011 @ 10:46 AM
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If it occurred in 2007, and its deleted after three years, shouldn't it already have been deleted by now?
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by KenPC Posted Fri May 20, 2011 @ 11:04 AM
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I believe the OP is saying it will be deleted IN three years, not after three years, meaning after a total of seven years.
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by PepperElf Posted Fri May 20, 2011 @ 8:11 AM
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If everyone who asked for a "goodwill" deletion actually got one then there would be no point in having a credit history report.
Everyone would just invent the credit history they think they should have and give themselves outstanding scores... regardless of whether or not it reflects their true ability to pay.
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Then wait the three years!
Whoever told you that you deserved to have your mistakes expunged for you? You messed up, you admit you messed up, now be a grown-up and take your lumps.
Sheesh!
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by KenPC Posted Thu May 19, 2011 @ 2:33 PM
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Unless the report was done in error, they are not permitted to remove it under the terms of agreement with the credit reporting agencies. You are basically asking them to lie to other credit grantors about your payment history. If the one late payment shouldn't count, it should be the decision of someone else reviewing the report before they give you more credit, on whether it should count or not.
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by Lisa H. Posted Thu May 19, 2011 @ 2:29 PM
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"some bolgne about the intergrity of credit history" is EXACTLY why I don't think there should be such a thing as a "goodwill deletion". You made the late payment. Your report accuratly reflects that. Seems fair and right to me.
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by Steve OH (IO) Posted Thu May 19, 2011 @ 1:29 PM
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You can be sure other financial institutions will be looking at your credit report. Just something to consider over the next three years.
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I think the definition of "excellent customer" means someone who's never had a late payment.
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If you play with the snakes, you are going to get bitten
good day
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