Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

No goodwill deletion even for excellent customers.

Posted Thu May 19, 2011 12:14 pm, by Sara M. written to Chase Bank

Write a Letter to this Company  |  Rate this Company

I have been a Chase credit card customer for over 7 years and have given them lots of business. Their Visa card has been my primary credit card and I have charged thousands of dollars to this card every year. I recently checked my credit report and noticed that they had a late payment comment from back in 2007. Considering that I had and are still paying on time the other 82 times in the past 7 years and am a good customer, I thought they would be open to "good will deletion" that I had read about. However, they immediately came back with a 'no' answer and some bologne about the integrity of credit history!!! So I guess the other 82 before on on time payments don't count!!! I am certainly looking at other financial institutions to take my business!

I would like them to consider my 'good will deletion' request with more in-depth analysis of why it is or isn't possible to remove it from my credit report. Remember it was back in 2007, in 3 years, it will disappear anyways!


Log In/Create an account | 35 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Amanda B. Posted Mon June 10, 2013 @ 12:25 PM

A credit card company will not issue a letter of deletion unless a
good reason is given. For example, the customer moved and did not
receive the bill (if paid by paper); changed banks and auto withdrawal
was messed up by the bank; a house fire (not kidding). A request does
not do it no matter how consistently a a customer paid on time. But,
as the other posters mentioned this should not be dinging your credit
score at this point, the error was too long ago. Part of what
influences the credit score is how late the payment was. A 30 day
late payment is less damaging than a 90 late payment. A 90 late will
continue to damage your credit score more than a 30 or 60 day late.
You can request a letter of deletion which you did and it was denied.
Do not go into dispute over this; just a piece of advise. Take the
hit. Good luck; it happens to the best of us.


by fishbjc Posted Sat June 4, 2011 @ 3:48 PM

This one 30-day late 3 years ago isn't harming your credit score. Yes
things do happen.

by KJCat Posted Mon May 23, 2011 @ 6:48 PM

Of course the other 82 on time payments count. That's why you only
have one late payment noted on your account instead of 83.


by Sheldonrs Posted Mon May 23, 2011 @ 5:51 PM

If you believe that accurate information is "bologne", that might
explain the late payment.


by Fairbank R. Posted Sat May 21, 2011 @ 7:54 PM

A couple of things that most of you are missing are:

In order for a thirty day late payment to show up on a credit report,
two consecutive payment due dates must be missed. Credit card issuers
have a legal and moral obligation to report payment histories
accurately. Although a creditor might be able to waive a penalty fee,
asking for a "good will deletion" (of an R30) when two consecutive
payment due dates were missed is asking for too much.

And what is a "good customer?" From a credit card issuer's
perspective, this relates to being profitable. A credit card issuer
would probably see you as a risky customer since you had been thirty
days late. Accounts that wind up six months past due always start out
being thirty days late.

by Jess10K Posted Fri May 20, 2011 @ 4:51 PM

Yes, banks DO actually give preference to people that are good
customers. As soon as you missed your payment, you should have called
the bank, made the payment, and profusely apologized. Then they would
have possibly given you a one-time pass on the late payment mark.
Everyone screws up from time to time, and most banks realize this, IF
you deal with it in a timely manner.


Predatory outsourcing Scum by Rob W. Sat September 24, 2011 @ 4:17 PM
by Jared C. Posted Fri May 20, 2011 @ 10:46 AM

If it occurred in 2007, and its deleted after three years, shouldn't
it already have been deleted by now?


3 Years by KenPC Fri May 20, 2011 @ 11:04 AM

Re: No goodwill deletion even for excellent customers. by PepperElf Fri May 20, 2011 @ 8:11 AM

I'd make my FICO score be 1,000,000! by RedheadwGlasses Fri May 20, 2011 @ 8:29 AM

1,000,000??? by hussyinterrupted Fri May 20, 2011 @ 1:05 PM

by PepperElf Posted Sun May 22, 2011 @ 8:46 AM



by batmoody Posted Thu May 19, 2011 @ 6:47 PM

"they immediately came back with a 'no' answer and some bologne about
the integrity of credit history!!! So I guess the other 82 before on
on time payments don't count!!!"

Um...you're supposed to pay on time, like everyone else. Why should
you get special treatment?


by MA Cunningham Posted Thu May 19, 2011 @ 3:14 PM

Then wait the three years!

Whoever told you that you deserved to have your mistakes expunged for
you? You messed up, you admit you messed up, now be a grown-up and
take your lumps.



by KenPC Posted Thu May 19, 2011 @ 2:33 PM

Unless the report was done in error, they are not permitted to remove
it under the terms of agreement with the credit reporting agencies.
You are basically asking them to lie to other credit grantors about
your payment history. If the one late payment shouldn't count, it
should be the decision of someone else reviewing the report before
they give you more credit, on whether it should count or not.

by Lisa H. Posted Thu May 19, 2011 @ 2:29 PM

"some bolgne about the intergrity of credit history" is EXACTLY why I
don't think there should be such a thing as a "goodwill deletion".
You made the late payment. Your report accuratly reflects that.
Seems fair and right to me.

by Steve OH (IO) Posted Thu May 19, 2011 @ 1:29 PM

You can be sure other financial institutions will be looking at your
credit report. Just something to consider over the next three years.


by RedheadwGlasses Posted Thu May 19, 2011 @ 1:00 PM

I think the definition of "excellent customer" means someone who's
never had a late payment.


And doesn't expect by MA Cunningham Thu May 19, 2011 @ 3:09 PM

Very True by Alex Taylor Thu June 2, 2011 @ 7:46 PM

by RowdyRetailer Posted Thu May 19, 2011 @ 12:46 PM

If you play with the snakes, you are going to get bitten

good day


by Bill R. Posted Thu May 19, 2011 @ 12:27 PM

Sara M.,

Like it or not these reports have to reflect what occurred and state
it factually.



Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada