Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Old Navy Shopping Experience

Posted Wed June 15, 2011 8:00 pm, by Juliann C. written to Old Navy

Write a Letter to this Company

During a visit to Old Navy today, we noticed that most all clothes were either XS, S, OR MED. There was no L, XL, or XXL sizes in most of the ladies wear. However, we continued to shop buying my son a few things and a FEW tops. As we were checking out, my daughter remembered seeing a coupon on the "coupon app" on her droid phone. (by the way it never opened and only directed us to the facebook page with NO coupon.) We noticed the cashier was getting a little impatient with us, even though there was no one in line behind us, so I politely asked her if we could suspend the transaction while we tried to access the coupon. It was $10 off $50. She became annoyed and ripped the cash register receipt off and stuffed it over to the side. We sat down on the benches at the front of the store still working on accessing the coupon. Two cashiers began chatting about how they could believe people were so cheap! How they never even heard of a coupon app. and so forth.

Fix the coupon app problem, and train your sales cashiers better.


Log In/Create an account | 15 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Jennifer S Posted Thu June 16, 2011 @ 3:25 PM

I bought an Old Navy groupon a few weeks ago-it was $20 groupon and I
went to use it the other day. My total was $39. The clerk scanned the
bar code and said my total was now $29. I said the coupon was for $20
off so she scanned it again, and the same thing happened, it took $10
and she again tried charging me $29 when it should of been $19. I
pointed out AGAIN that I should be getting $20 off my purchase so she
scanned it again and then looked over the groupon and then called the
manager over. Turns out, she was supposed to scan the bar code which
takes $10 off and then enter the giftcard code under that which took
the other $10 off. I knew that it wasn't necessarily her fault that
the system was only taking $10 off but I can't understand why she
didn't immediately realize there was a problem--I mean come on now...a
customer hands you what is basically a $20 gift certificate and its
only taking $10 off and you don't see the error? And when the customer
brings it to your attention, you scan it again and only takes $10 off
and again, you completely miss the error? I've never worked retail but
I think if I did, and a customer gave me a $20 coupon, I would make
sure the $20 was deducted before trying to charge the customer! And if
I missed it the first time, I would make sure I got it right the
second time before trying to charge the customer!

Also, I have the opposite size problem as you. I wear a size XS at Old
Navy and its very hard to find XS or even S at my local store, those
sizes either go fast or the store stocks less of the smaller sizes and
more of the larger sizes, because there's always plenty of L-XXL on
the floor and usually when I find something I actually want to buy,
there's only an XL left! I guess its a good thing I don't really care
for Old Navy when it comes to shopping for myself but I do like buying
my toddler's clothes there!


by Ramelle Posted Thu June 16, 2011 @ 2:39 PM

The employees should not have said that within your hearing, true. I'm
guessing they were young. But I can understand their frustration over
your transaction, having to suspend it while you get your act
together. I would probably get irritated too.


go to college by juliann.chaney@yahoo.com Fri June 24, 2011 @ 11:29 AM

by RowdyRetailer Posted Thu June 16, 2011 @ 9:13 AM

I dont shop at Old Navy, but the Ross, Kohls variety stores....

I always get stuck never finding the smaller sizes.

The markdown racks are full of XXL clothes, pants with very large
waist sizes.

Almost like the public is getting rewarded financially for having a
large waist.

good day


I've never heard by texasgurl Thu June 16, 2011 @ 3:43 PM

I've seen the exact opposite by jeishere Fri June 17, 2011 @ 3:33 PM

Re: Old Navy Shopping Experience by RedheadwGlasses Thu June 16, 2011 @ 8:34 AM

by puyro Posted Thu June 16, 2011 @ 11:16 AM

Disclaimer: I work there.

Women's clothing in-store comes in XS - XXL. Unfortunately we usually
only get a few of the XS and XXL sizes.

For Women's Plus (online only) the 1X is actually smaller than the

I've never heard anyone say Old Navy sizes run small, it's one of the
worst "vanity sizing" chains I know of. (I wear a 00 - 4 at Old
Navy/Gap when I am actually a 5-6. I also have to buy XS-S shirts at
ON when I am actually a Medium.) And it's been that way ever since I
started working there in 2005 xD


by The Original Nethead Posted Thu June 16, 2011 @ 12:19 PM

I've never in this lifetime found anything at Old Navy that actually
fit. The XXLs are perpetually too small; the sleeves are too short
and the backs are too narrow. I'm not all that huge, but I have long
arms and a wide back.

Old Navy needs to carry the plus sizes at store level if they want
plus-sized women to actually buy them. People like me don't buy
shirts without trying them on first, since we have to return 75% of
anything we order because it's cut all wrong. That includes things
like LL Bean, Coldwater Creek, and Land's End too; I've given up on
the latter entirely for shirts, but I can mail order jeans.


by RedheadwGlasses Posted Thu June 16, 2011 @ 12:50 PM

And I'm definitely not a large! Capris/shorts, tops, etc. All have
to be a large for me. (I don't buiy jeans there, though.)


I'm just now getting to where I can fit into stuff at Old Navy. by Maegan Z. Thu June 16, 2011 @ 1:06 PM

Right by petgiraffe Thu June 16, 2011 @ 2:03 PM

Congratulations!!! by RedheadwGlasses Thu June 16, 2011 @ 2:03 PM

I never heard that one by texasgurl Thu June 16, 2011 @ 2:43 PM

Old navy by juliann.chaney@yahoo.com Tue June 21, 2011 @ 7:26 PM

Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada