Experience with customer service

Actually it is called water, shock, and dust resistant. There is a big
difference between resistant and proof. Like possibly the difference
between you getting a free replacement or not.

My husband has one of these - they take a TON of abuse - my husband
does a lot of work on boats and has actually dropped his in the ocean
and still kept working.

He did experience a problem with the screen after it fell once - it
wasnt even a bad drop - it just must have been the way it hit.

Anyway he actually contacted CASIO and they were more then happy to
send him a replacement phone. Verizon would have made us pay though
the insurance company but CASIO stood by the product and said that
should not have happened.

Since then, no problems.

It's an electronic device. It's not indestructible. It just takes
more abuse (allegedly) than other brands.

my grandparents have Verizon and they only cover your phone under
waranty sometimes. My uncle's phone quit working and he had to mail it
in and they looked at it to decide if it was covered or not. Only some
things are covered even on a "tough" phone. They don't advertise it as
indestructable for a reason.