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Experience with customer service

Posted Tue June 21, 2011 1:48 pm, by Tony R. written to Verizon Wireless (Cell Phones)

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I recently bought a cell phone from Verizon that is advertised as the most rugged and durable one on the market. Six months later it got cracked on the out side glass. After calling I was told they would replace mine but they might bill me a hundred dollars depending how they chose to look at it.

I don't think this is right because of the adds for this particular model, even online it is called shockproof, waterproof etc.

It's a Ravine GZ One Casio

I'd like to have a replacement free of charge.


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by texasgurl Posted Thu June 23, 2011 @ 2:07 AM

Actually it is called water, shock, and dust resistant. There is a big
difference between resistant and proof. Like possibly the difference
between you getting a free replacement or not.


by fairywithfangs Posted Wed June 22, 2011 @ 8:39 PM

My husband has one of these - they take a TON of abuse - my husband
does a lot of work on boats and has actually dropped his in the ocean
and still kept working.

He did experience a problem with the screen after it fell once - it
wasnt even a bad drop - it just must have been the way it hit.

Anyway he actually contacted CASIO and they were more then happy to
send him a replacement phone. Verizon would have made us pay though
the insurance company but CASIO stood by the product and said that
should not have happened.

Since then, no problems.


by RedheadwGlasses Posted Wed June 22, 2011 @ 8:08 AM

It's an electronic device. It's not indestructible. It just takes
more abuse (allegedly) than other brands.


Shouldn't this. . . by MA Cunningham Tue June 21, 2011 @ 2:01 PM

How tough is the phone supposed to be? Will it take a shotgun blast? by Steve OH (IO) Tue June 21, 2011 @ 3:19 PM

Military standards....But they don't list "drop" or "body armor" by PepperElf Wed June 22, 2011 @ 7:32 AM

What is by MA Cunningham Wed June 22, 2011 @ 8:09 AM

I thought it would be fog on the ocean but apparently it's some kind of "protective coating test" by PepperElf Wed June 22, 2011 @ 1:20 PM
by texasgurl Posted Thu June 23, 2011 @ 1:58 AM

my grandparents have Verizon and they only cover your phone under
waranty sometimes. My uncle's phone quit working and he had to mail it
in and they looked at it to decide if it was covered or not. Only some
things are covered even on a "tough" phone. They don't advertise it as
indestructable for a reason.


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