Poor Customer Service

yeah I would have been a tad put out too. They are usually better
about Customer Service then this...

Argh, so after waiting *30 minutes* or more, you still had/have no
markers?

I'm also willing to bet that the markers are still in a box in the
back storage room, just waiting to be put on the floor, but that was
more work than the manager wanted to do at the moment.

I think you are completely within your right to be upset. It's not as
if you are screaming about the fact that the product isn't in yet.
You're complaining that they put a display up directing you to the
registers just to give you a huge runaround. Sure, as others pointed
out the cashiers aren't going to know all of the new items in stock.
However, this display specifically directed you to the registers. The
cashiers certainly should have been informed where the merchandise was
going to be held. And, if you were supposed to be going to the
framing area, there should have been a sign directing you there
instead of to the registers.

Sadly, it sounds as if someone made a big mistake by putting the
display out before the merchandise was in. Either that, or they
neglected to inform anyone else where the merchandise was.

Corporate likely isn't even working on the weekends to be able to read
the complaint. A "canned" response could be sent in reply almost
immediately.

But a thoughtful corporate response might even include some research
into the exact situation, like phoning the store to talk to the
employee(s) in question or looking through delivery invoices to see if
the product was even in the store.

I am a manager in a larger retail store and know all my stock. I
didn't expect each employee to know I expected the manager which is
why I asked for her. They shouldn't have had the sheets out to buy
them without the product. This product was due weeks ago in all their
locations. I know not everything is in the backroom I'm not an idiot.
But this item is in stock just no one knew where including the
manager.

You yourself said this was a brand new item. It's really not
surprising that not every single employee was familiar with it or knew
what it was yet.


As for telling them how long you've waited... that doesn't make stock
appear out of thin air if they don't have it.

Not all retail stores have a magical "stock" area in the back that
holds everything you might ever want for the next thousand years.