Feel like I have been slapped in the face!

You have every right to be upset. There were other ways that Joan
could have handled your question. She couldve told you where the
store would have one available, they usually have them available at
customer desk. She could have politely told told you that the store
did not have them in the event they didnt or she could have called
someone and asked if she wasnt sure. Absolutely her comment was rude
and if Mr. Boscov is as gung-ho about customer service (supposedly he
always sides with the customer) then Joan should have been fired. Im
also curious as to where Joan gets off comparing Boscov's to Macy's.
Boscov's is basically a slightly better WalMart in my opinion.

As for you people out there siding with Joan....stop. Retail is a
hard job but her comment was toatally unprofessional. Also, yes a
stroller in the trunk is a good idea but people forget things so to
chastize this woman for not having one isn't called for.

As a former employee of Boscov's I can tell you that I seriously doubt
that anything happened to Joan. She probably wasnt even told about
the complaint and she will be allowed to continue employment there.
I've seen people in that store get away with bloody murder and nothing
is ever done about it. If I were you Id stay away and spend your
money elsewhere.

I understand why you would be frustrated by the situation but the
manager did say she would speak with the woman regarding the comment.
What she said wasn't an appropriate comment and she should probably be
disciplined. However to fire someone because of a comment that may
not have been meant the way you took it is not the right way to go.
She should be disciplined and told that she didn't handle the
situation appropriately. However, all of this taken into account, you
have NO RIGHT to know what happens to this employee. It is none of
your business how they discipline her and I never told people with
complaints regarding a particular employee what I was going to say or
do to the employee.

I think the tone of the statement is what is going to make it rude or
not rude. If it wasn't stated in a rude tone, I wouldn't be offended.
I wouldn't expect a department store to have carts, other than Kohl's.

i question your labeling this woman "rude." She was telling you that
it was a department store (which often don't have shopping carts at
all), and not a DISCOUNT store.

I think it's incredibly rude that you want her fired for stating
facts. Go shop where you're wanted.

This is the VERY reason strollers were invented. We have 2 of those
little buggers and the babies are 3 & 4 now. One stays in my car and
the other in my daughters and so no matter what we have one. I
wouldnt have expected a store other then a grocery store or
WalMart/Target or even Kmart to child friendly shopping carts.....I
suggest you get a stroller and KEEP it in the car.

I should note that normally I do bring a stroller with me, however, I
had my friend and her daughter with us that day so my Hubby emptied
the trunk so we would have room for our purchases and he inadvertently
took out the stroller also. Also in that particular store customer
service is all the way in the back and they don't normally keep carts
there. They are usually at one of the entrances. You are absolutely
right, those carts are disgusting! Believe me, I had plenty of
anti-bacterial wipes with me :) I'll be honest I was just totally
insulted and irregardless of whatever I forgot I still feel like she
was totally innappropriate.

Ugh, those things are filthy. I wouldnt put my childs butt in one of
those things.

As stated, bring a stroller.


Good Day

There was no reason for her to be rude to you.

Avoid the inconvenience of trying to find an acceptable cart by
bringing a stroller with you.

for companies to deal with discipline issues in-house. They aren't
going to tell you much about what they do to Joan. You'll probably
just have to take the actual store manager's word that she is handling
your complaint.
I'm sure you were offended, but my suggestion would be to ask customer
service where the carts may be. A jewelry department employee isn't
likely to know where on the property carts may have been left.