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 dirty
Posted Mon July 25, 2011 12:00 pm, by Deanna E. written to Comfort Inns, Suites & Hotels
Write a Letter to this Company
We checked into the hotel because our power went out, we had recently visited best western on vacation, and they were wonderful. The staff at comfort inn were rude, expect the housekeepers, who were great. The power went out at the hotel around 715 am. We waited hoping it would go back on and it did about 9 am. I asked if they could extend the breakfast, as the coffee and such were unavailable. I didn't think that was too much to ask for, but the girl removed all the food and ignored me completely, as if she were deaf. They pool was filthy, i have never seen such a dirty indoor pool. We rented 2 rooms, one of which was a smoking room (not smokers). It was the only room with one bed, they should have offered the 2 bed room. The room smelled as if there were 3000, wet dirty ashtrays hidden around. I have never smelled anything so bad. My daughter had that room, I couldn't even stay in it 5 minutes. She asked for something to spray, they told her they would send someone up...Nobody ever came, she went down again and they gave her a can of spray to remove odors, which helped a little. When we were in florida, we stayed in a smoking room (all that was available), but it did not smell at all. I do not think they keep up with the cleaning. The sheets don't fit the beds and come off. It was an expensive 2 day stay, but my daughter is diabetic and I had to have electricity to keep her insulin cold. I cannot believe how dirty and unfriendly they are.
Use some spray on the smoking rooms, there is no excuse for that. Offer a 2 bed room if needed. If the power goes out during breakfast, extend it. Offer a discount...do something to please the customers, or you will stop getting them.
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by billt Posted Tue July 26, 2011 @ 9:47 AM
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Has anyone thought that food can become a health hazard when it is out
for service if correct temperatures are not maintained? This breakfast
was out for one hour and 45 minutes without power to the refrigeration
or heating.
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by Nate. Posted Tue July 26, 2011 @ 12:00 AM
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I'm not sure how Best Western factors in, as they are not affiliated
with Comfort Inn or Choice Hotels in any fashion.
That aside, I agree with most of your complaint. The breakfast person
was completely out of line, and the dirty pool, poor fitting sheets,
etc., are examples of how the hotel is simply not kept up as it should
be.
Did you bring these complaints to the attention of the staff at the
time? At the hotel where I work, most complaints are able to be
immediately resolved by line-level employees. I often times hear
complaints from guests and I wish they would have told us as soon as
they had an issue so the issue could be corrected.
All Comfort Inn locations are independently owned and operated, so I
would try and find out who owns this location. If it is a management
company, I would contact them too.
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Re: dirty
by olie Mon July 25, 2011 @ 9:52 PM
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Actually
by Lisa H. Tue July 26, 2011 @ 9:33 AM
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by McJohn Posted Wed July 27, 2011 @ 12:22 PM
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and I mean iff...because something seems missing from the original
letter
The girl was cleaning up the breakfast, and putting things away, what
was stopping the LW from grabbing some items? I doubt the employee
would try to wrap herself around the breakfast table and yell "no" if
he tried to take a muffin or bagel.
As for the customer service, it would be great customer service to
stay open just for this guest. It would also be great for her to stay
open 15 minutes later just to catch any other guests who were late,
but when do you stop?
In my own shop I have to eventually lock the door, and in the time it
takes me to shut off the power, set the alarm etc. there have been
times I make it back to the door only to find someone standing outside
it with a PC. I need to decide, should I turn off the alarm, turn on
the power, and spend another 30 minutes writing out a slip and finding
out what is going on and what he needs?
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