Unhappy with our visit, $38.25 later...

Please handle issues like that at the time of the incident. It does
not help you or the store to postpone and send a letter. Too late
IMO. Ask for help then instead of avoiding the issue and you would
help the company more.

First off, this matter should have been dealt with then and there.
Second, I wouldn't care who Sean was talking to and respectively
interupted to report the error. P.S. A bit of pink meat won't kill
you. Less carconegens (sorry) to worry about.

for food to be cooked to specification, I'm a little confused as you
state the burger was "dry," yet it was apparently undercooked.

All the meats and burgers I have ever cooked have been dry when they
are "well" done.

Was this a very thick burger where the very deepest center might have
stayed a bit pink, even though the burger appeared "crispy" on the
outside?

Sometimes very thick burgers are hard to really cook them well-done.

Sorry but I am one of those "speak up now" people when it comes to my
food and trust me I understand the whole uncooperative/tired/grumpy
child thing too. I am helping parent my grandchildren and they can be
less then ideal when they are in that situation. However, I will not
allow myself to get less then I pay for. If you felt that you were
getting less then steller service then you should have said something
then and there. I agree that you have the right to do it here, but I
am thinking that your comments would have carried more weight at that
moment rather then now.

I hope that all works out for you.

It was a birthday celebration for one of our principals. And the
restaurant's co-owner is a teacher.

The only two things I asked: That my drinks be replenished regularly,
and that my food be cooked through.

I ordered a grilled chicken sandwich. I cut it in half and proceeded
to eat the first half. Then, for some reason, I actually LOOKED AT
the sandwich.

The interior of the "grilled chicken" was, even in the dark of the
bar, definitely uncooked. I did not bother to wait for the server to
come back.

I went straight to the bar and showed my raw chicken sandwich. It was
replaced almost immediately with a properly cooked sandwich, and the
whole thing was comped.

If I'd mentioned this after I'd paid and left, it could have been a he
said/she said issue. It would have been unlikely that I'd have gotten
any type of satisfaction.

I agree with you, the service you received was poor. It sounds like
both the kitchen staff and wait staff both dropped the ball. It is
always annoying when servers make socializing with their coworkers a
higher priority than making themselves available to the guests they
are currently serving.

I agree with the other replies below, the best time to resolve these
issues is on the spot, usually by getting their attention. You
shouldn't have to, however when places are poorly run, sometimes it is
necessary to flag people down.

This is very valuable feedback, and hopefully the restaurant manager
can take action to prevent future occurrence.

Personaly I don't see why you have to wait for the waiter to ask if
everything is okay to speak up. As soon as I realize something is
wrong with my meal I flag down the waiter and say so. If they are with
in sight but not paying attention like you mentioned I have been known
to go up to them and say something nicely. I also tip according to
service and that guy wouldn't have gotten more then a penny based on
your discription.

Why would I take this letter seious?

Just playing Devils advocate, if I owned a restaurant and I received a
letter like this say a week or so after an incident happened I would
probably read it, then maybe make a note to tell my kitchen staff to
make sure they rememeber all the toppings.

Also I might be a bit peeved that the person choose to email corporate
assuming there was no manager instead of giving the manager a chance
to fix it.

Second point, I know dont know who made the burger, and even if it was
made wrong. So I now have noone to go retrain if needed.

Third point, I approach the bartender and he tells me he was busy at
the bar, but did ask the customer several times if everything was ok
and was told yes.

How do you prove anything??

If I go to a Car Dealership and buy a car and I ask for red but get
blue, when do I fix it? at the dealership or wait til a get home and
write a letter?

She doesn't have to prove anything. She's not asking for anything
other than for the employees to do their jobs. What in the world is
wrong with that?

As soon as I got home that evening, 8/1, I immediately came onto PF
and wrote this letter. I still have my receipt showing the time stamp
of when my debit card was charged, so it's really not that hard to
narrow down who was cooking the food at that time, which for your
information my card was ran at 5:54PM and we were sitting at table 66,
per the receipt. They were slow that day, so all they have to do is
check how much money they made per hour and see that Sean wasn't busy.
They can also verify this by his register rings during this time
frame.

In my opinion McJohn you'd make a horrible restaurant owner if you're
the type who would be peeved that a customer came to you with an issue
instead of asking for the manager, whose presence was non-existant.

I'm not the type of person to complain just to complain, nor am I the
type of person who forgoes giving compliments when they're warranted.
Point blank our entire experience sucked that night. Guess I should
have taken pictures with my cell phone to verify my claim...geesh!

The pub burger doesn't seem to come with onions or mayo:

"Ale-braised onions and mushrooms, creamy peppercorn-ranch, melted
Cheddar and Swiss cheese, and fresh tomatoes. Served on a toasty onion
bun."