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Shady Post Void

Posted Wed August 10, 2011 1:13 pm, by Amanda R. written to Target Corporation

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I received 3 infant sleep sacks as a gift in the mail from target.com. They were not the kind I wanted so I went to the store to return them the next morning. I was given a gift card for the return in the amount of 29.95 because I had no gift receipt.

We went shopping with the gift card and purchased 84.62 worth of baby items and used our gift card. We paid the difference of 54.67 with our credit card. When I got home I realized the return should have been for 63.57 instead of 29.95 and since that is about a $30 difference, I decided it was definitely worth printing out a gift receipt and going back.

Went back to the store the same day. The manager post voided the transaction where we purchased our items for 84.62. She re-did the return and put it on a gift card and then rung up the items from the transaction to where we purchased the items using the gift card with the proper amount and we paid the difference of 21.05. It is now 5 days later and the post voided amount of 84.62 has not been credited to our account.

So, to make a long story short, we have essentially paid for the same items twice and target owes us 84.62.

give us our 84.62 back NOT in the form of a gift card, because I will not be spending another dime in that store for as long as I live. I want nothing more than what I am owed.


Reply



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by PepperElf Posted Tue August 23, 2011 @ 11:38 AM

So ..... has it posted yet?

Reply

Nothing. by Amanda R. Wed August 24, 2011 @ 12:40 PM

Amanda by Michelle O. Sat August 27, 2011 @ 8:09 PM
by Batman Posted Wed August 17, 2011 @ 4:51 PM

Well, first off, congrats on getting the "full value" of the items.
When no receipts are available, stores give the lowest price over the
last 30-60 days.

As far as post voids, well, as many have said it can take time to show
up. If you access your information online, you can see it the minute
it gets posted. Whether it takes longer to post is a different matter.
At least you can see it is coming.

It can take 4-10 days to show as posting. What you don't know, and has
not been stated, that I saw, it can actually take up to two billing
cycles to see it on a bill.
The reason for this is because if the transaction takes place right at
the time your bill is getting processed, you won't see it on the first
bill.

Sadly, they are fast to take our money; but, it seems to take much
longer to give it back. (That is because of the time it takes to
process the refund. Seems crazy, and it is, but, that's why. Making a
purchase is much more simple. Consider it like this: It takes longer
to clean up a mess than it takes to make one).

Reply

by RedheadwGlasses Posted Fri August 12, 2011 @ 12:59 PM

Wow, that's a big difference -- over $30 -- of a mistake to be made.
At least the store agreed with you and rectified it. Um, sort of
rectified it. Almost.

Reply


by PepperElf Posted Thu August 11, 2011 @ 4:20 PM

that a credit / debit card refund is NOT instant.


and that it depends on your FINANCIAL INSTITUTION rather than the
store on how fast your money gets credited back to your account.



You need to contact your credit card and ask them why the money hasn't
been returned.

Reply

already did that. by Amanda R. Thu August 11, 2011 @ 4:26 PM


I would suggest calling back by PepperElf Thu August 11, 2011 @ 11:47 PM


purchase fell through - forgot to include that the repurchase wouldn't work cos the bank still thought the original purchase was on the books.. etc. n/t by PepperElf Thu August 11, 2011 @ 11:48 PM

by MA Cunningham Posted Thu August 11, 2011 @ 8:51 AM

For whatever reason, Target's returns tend to take 7-10 BUSINESS days
to process and show up back in your account. You don't mention if 5
days is from the date you did the return or 5 business days. I have
worked for them and been a customer for years and this has always been
the case.

In truth, it can take up to 30 days to post back to your account
depending on your own bank as well and they are perfectly within their
right to take this long to process. You legitimately agreed to the
initial purchase and now they have to "un-do" it.

Reply

Wheres the money? by Amanda R. Thu August 11, 2011 @ 4:22 PM

by olie Posted Wed August 10, 2011 @ 8:54 PM

Amanda,
You have the receipts from your transactions. Those show that you are
due the credit on your account.

But I have to say, just because you CAN check your CC account(or bank
account, or e-mail)on a daily basis means you SHOULD.

Wait for your statement to come. All of the transactions might come
through by then. If not, wait for your NEXT statement. Sometimes,
transactions don't quite make the statement cutoff dates.

Just be sure you keep all of the receipts for these transactions.
Just in case you do have to provide info to the CC company.

And read up on how your CC company wants you to handle a dispute.
Usually, that info is on the back of a statement. Can't hurt to get
all your ducks in a row before a time limit looms.

I hope everything works out seamlessly for you.

Reply
by Amanda R. Posted Thu August 11, 2011 @ 6:44 AM

Thank you. I check my bank account pretty much 5 times a day at least
lately. I have talked to the the store several times, called corporate
office, and they told me to file a written grievance with the bank and
that is what I plan to do. I also called the bank because the store
told me to check with the bank about it. The saw nothing regarding a
credit anywhere. The store and also my bank told me that a post void
should have only taken about 3 days. I don't understand why these
things always happen to me. I'm not trying to rip anybody off here,
just get back what is owed to me, because to me, this is a LOT of
money we are talking about here. $84 may not be a big deal to some
people but it's a small fortune to us.

Reply
by jeishere Posted Thu August 11, 2011 @ 8:47 AM

We have the technology to logon and check our account real time, why
wait until a statement comes in.

I stayed at a hotel last week and they hold a $50 incidental fee on my
card that I didn't use. You better bet I checked everyday until the
fee was back. Why would I wait one or two statements when the money
should be back their in 7-10 days.

If the money isn't there soon, I'd contact the credit card company and
dispute the charge. There is not reason the OP should have to wait
one or two billing cycles before they do anything.

Reply


Maybe I'm just "old" by olie Thu August 11, 2011 @ 10:04 PM

I was told it wouldn't take any longer than 3 days by Amanda R. Fri August 12, 2011 @ 9:06 AM


by Nate. Posted Wed August 10, 2011 @ 4:50 PM

When a post void is done, a refund is not put through to your
account.

When you do a credit card transaction, the system electronically
places an authorization which guarantees your funds for the merchant.
The merchant then has to close out the transaction and actually charge
your card for the charges to post. Usually this happens overnight,
after the close of the business day when the systems reset.

When a post void is done, the transaction is essentially cleared out
of Target's system as if it never happened, but this does not affect
the system of your financial institution. Once an authorization is
placed, it either must be posted as a charge, or left to expire.
Depending upon your financial institutions policies, as mentioned, it
can take 7-10 business days.

Your money will NOT appear as a credit, the pending charges will
simply disappear.

Reply

I hope you are right. by Amanda R. Wed August 10, 2011 @ 6:33 PM

by McJohn Posted Wed August 10, 2011 @ 3:22 PM

It can take up to 7 to 10 days (sometimes more depending on the bank)
for the funds to get credited.

Reply

That's what I was thinking by Lisa H. Wed August 10, 2011 @ 3:24 PM

hope so by Amanda R. Thu August 11, 2011 @ 6:45 AM




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