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Fraudalent advertising/disrespect shown to my wife and myself

Posted Thu August 11, 2011 2:07 pm, by Mack W. written to Chili's

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on 08/10/11, I took my wife out for her birthday to chili's location in trussville, al.
When we walked in, there was a sign hanging over the door saying (TWO MEALS FOR $20). We decided to order of this part of the menu (two meals for twenty). I order the baby back ribs). When the bill came, we were charged $21.25 for the two meals. I aske the waitress why charged more that $20.00 for the meals and I was told that the baby back ribs cost more, but it was noted in the menu nor was we told by the waitress. I asked for the manager and she said that the baby back ribs cost more and I would have to pay the additional amount. The manager would not change the bill and acted as if my wife and I were stupid for beliveing that the two meals were really going to cost $20. This type of service (by staff and manager) ruined my wife's birth lunch and made me VERY ANGRY because of the fraudent advertising and disrepect by the staff of the resturant, shown to my wife and myself.

I would like to see this chili's resturant make sure if there is an additional charge, the patron is made aware of it at the time of the meal is ordered. Also, the manager of this resturant should have done what was right and take the additional off the bill. The staff should show respect/not disrespect to customers. The advertisement of these type of meals (two meals for $20) should be correct when advertised and the signs at the resturant should be correct. The staff needs training on handling customers, when the customers have been mislead by fraudalent advertising.

My was having a relaxing meal, but the confortation with the waitress and manager ruined her birthday meal. My wife and I should be refunded the amount of the meal (cost was over $25) and get an appology.


Reply



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by Phatdawg Posted Tue March 12, 2013 @ 3:26 AM

Seriously? You made your wife's birthday bad over $1.25? How cheap are
you? You should be ashamed of yourself! Grow up!

Reply
by hobbs Posted Sun September 18, 2011 @ 11:04 PM

Perhaps it's just me but...where is the disrespect? If they told you
their policy, that's not disprespect.

Oh, and I think the $25 might be the OP including tip in the price.

Reply

by Wendy C. Posted Wed September 14, 2011 @ 7:55 PM

I am eating at Chilis right now.. On the 2 for 20$ menu, right under
Baby Back Ribs? It says, you guessed it, "1.25 extra per half rack"..
I took a picture of it.

Reply


Hmm by McJohn Thu September 15, 2011 @ 12:52 PM
by dg132001 Posted Fri September 9, 2011 @ 11:45 AM

It was an extra $1.25? Really? You're upset over $1.25?

Reply


At what point is it acceptable to be upset? by RedheadwGlasses Sun September 11, 2011 @ 6:27 PM


When by McJohn Mon September 12, 2011 @ 8:53 AM


$1.80 by RedheadwGlasses Mon September 12, 2011 @ 10:11 PM
by Nessa89 Posted Tue September 6, 2011 @ 6:12 PM

I'm confused. Was he charged $21.25 or over $25?

Reply

by Ronnie D Posted Sat September 3, 2011 @ 4:42 PM

Next time stay home and cook a meal.

You are not owed any type of refund; you just paid the tax on your
meal.

Reply
by Cambion Posted Fri August 26, 2011 @ 2:38 AM

Really? You're making this big of a deal over a dollar and twenty-five
cents? If five quarters is this big of a loss, then you should not be
going out to eat at all. Also, why do you say in one part of your
letter that the meal was $21.25 and in another that it was $25? Which
is it? Consistency in your story might make you slightly more likely
to get a response.

Reply

$21.25 vs. $25. You're right. I know that when I eat I don't like to by Steve OH (IO) Fri August 26, 2011 @ 12:11 PM

Big deal over $1.25 by divaiam Sun September 25, 2011 @ 11:05 PM


Re: Fraudalent advertising/disrespect shown to my wife and myself by LadyMac Tue August 16, 2011 @ 4:03 PM

It also says "$20 DINNER FOR TWO". That's the reason I questioned by Steve OH (IO) Tue August 16, 2011 @ 4:21 PM


It also states "Tax not included" by McJohn Wed August 17, 2011 @ 11:03 AM


Love someone who knows it all! by Brendalala Wed August 17, 2011 @ 12:09 PM

by McJohn Posted Wed August 17, 2011 @ 1:39 PM

The fact that I got the exact same item, and mine was 21.75 and on the
receipt it says TAX $1.75 leads me to believe that TAX is not included
in the $20.00 and its added after.

Reply

by PepperElf Posted Wed August 17, 2011 @ 2:23 PM

i mean hell, in TN taxes are 9.5% ... so if you did that meal there
you'd pay 1.90 extra.


as for not being able to read "tax" ... you'd be surprised.
going here and other consumer sites has show me how wide spread
"selective reading" is.

Reply

ROFLOL by Batman Wed August 17, 2011 @ 3:57 PM


You don't know that it was tax by RedheadwGlasses Wed August 17, 2011 @ 12:48 PM


So..... by McJohn Wed August 17, 2011 @ 1:53 PM

We can be sure it wasn't tax by R. Celadon Wed August 17, 2011 @ 2:44 PM


the letter writer never said anything about tax - therefore it's not clearly stated anywhere n/t by PepperElf Wed August 17, 2011 @ 3:02 PM

Wow. Just Wow. by R. Celadon Wed August 17, 2011 @ 3:19 PM


But now by McJohn Wed August 17, 2011 @ 8:37 PM


Yes by LadyMac Wed August 17, 2011 @ 10:14 PM


It appears we are both correct by McJohn Thu August 18, 2011 @ 8:13 AM

This just prove the OP's point. If they charged more for ribs - and by Steve OH (IO) Thu August 18, 2011 @ 8:34 AM


It appears that way by McJohn Thu August 18, 2011 @ 8:43 AM


unless it was one of those selective moments by PepperElf Thu August 18, 2011 @ 9:33 AM

First of all McJohn by R. Celadon Thu August 18, 2011 @ 10:19 PM


If it by McJohn Fri August 19, 2011 @ 8:11 AM


Alabama's prepared food tax is 4% by LadyMac Wed August 17, 2011 @ 4:02 PM

Wouldn't there also be county and/or city taxes? Not that I think by Steve OH (IO) Wed August 17, 2011 @ 6:54 PM


es - city/county is added to state. NY if 4% base, but can go up to 8.75 depending on city/county NT by PepperElf Thu August 18, 2011 @ 9:37 AM


es = Yes nt by PepperElf Thu August 18, 2011 @ 9:37 AM


There is a county sales tax where the OP ate his meal by RedheadwGlasses Thu August 18, 2011 @ 11:13 PM

by Harleycat Posted Mon August 15, 2011 @ 10:37 PM

After reading this again, I'm wondering if this had something to do
with this being a lunch and not dinner. The regular 1/2 of ribs is
$11.99. They might not start the two for $20 until after 4pm which is
when they stop serving the lunch combos.

If that is so, it really should have been explained better. His wife
may have ordered a lunch combo, him the ribs and with an appetizer
would have bought it a to somewhere around $22 without drinks.

I still don't think a full refund is in order. If I was the manager I
would have taken off the $1.75 in the interest of customer service.

Reply

you think taking off $1.75 is good customer service? by R. Celadon Tue August 16, 2011 @ 12:29 PM


It's not like they didn't eat the food.. by Harleycat Tue August 16, 2011 @ 1:19 PM


And.. by Harleycat Tue August 16, 2011 @ 1:22 PM


EXACTLY - it's not rude, arguing, or even anyway remotely wrong to tell a customer "no" n/t by PepperElf Tue August 16, 2011 @ 2:43 PM

It is rude if the manager is wrong by R. Celadon Wed August 17, 2011 @ 2:35 PM


actually no it's not by PepperElf Thu August 18, 2011 @ 11:00 PM


The truth of the matter is.. by Harleycat Tue August 23, 2011 @ 12:14 PM


It has absolutely nothing to do by MA Cunningham Wed August 17, 2011 @ 11:20 AM

if you go back and read the letter by R. Celadon Wed August 17, 2011 @ 2:40 PM

Because by Batman Wed August 17, 2011 @ 4:15 PM
by Mnemosyne Posted Mon August 15, 2011 @ 12:54 PM

These comments are ridiculous, as usual supposition and far reaching
conclusions to make the writer appear wrong.

Fact the manager, according to the letter, said "ribs cost more". She
didn't say it had anything to do with sales tax or beverages. He is
correct, there should be some disclaimer or verbal notification that
some entrees will cost more.

It's not the $1.25, after all if that's all it takes to make a
customer happy why not delete the paltry amount from the bill? Perhaps
it's principle or it's what was budgeted and within his means.


Reply

Bravo! by R. Celadon Tue August 16, 2011 @ 12:23 PM


So.. by Harleycat Tue August 16, 2011 @ 3:39 PM

Seriously by Mnemosyne Tue August 16, 2011 @ 3:55 PM


Thats a great Idea!!! by McJohn Tue August 16, 2011 @ 2:32 PM

I am gauging my comments by others I read by Mnemosyne Tue August 16, 2011 @ 3:52 PM

by sarahsmile Posted Mon August 15, 2011 @ 11:47 AM

You wife's b-day meal was ruined over a $1.25? Because you had to pay
$1,25 more then you thought, you let it ruin your night?

Reply

by McJohn Posted Mon August 15, 2011 @ 8:04 AM

My wife an I went to Chilis last night, ordered the 2 for $20 and each
got a water.

Total = $21.75
$1.75 = Tax (says right on the slip)

It does say right on the menu that price does not include tax, &
drinks

Does planetfeedback pay me back for doing research?

Reply


His meal cost over $25.00 by batmoody Mon August 15, 2011 @ 12:33 PM


Yup by Brendalala Mon August 15, 2011 @ 12:44 PM


Florida by McJohn Mon August 15, 2011 @ 1:19 PM


Also by McJohn Mon August 15, 2011 @ 1:25 PM


he could be talking about the tip as well by fairywithfangs Mon August 15, 2011 @ 9:22 PM


But his county has additional sales tax by RedheadwGlasses Mon August 15, 2011 @ 1:27 PM


Well by Brendalala Mon August 15, 2011 @ 11:26 PM


I was too lazy to open a new window to find it! : ) by RedheadwGlasses Tue August 16, 2011 @ 12:46 PM

by PepperElf Posted Sun August 14, 2011 @ 6:29 PM

Out of curiosity did you have anything to drink?

According to the website, the 2 for 20 deal does not include taxes or
beverages.


that could also explain for the meal costing more than 20 bucks.



as for the meal that you digested suddenly being ruined and getting
your money back... that may not happen.

i can see them giving you back 1.25 if they can't prove the upcharge
was posted prior to your ordering... but a total refund because you
are upset, doesn't always happen - at least not with services/goods
that you cannot return.

Reply


Really by Nate. Sun August 14, 2011 @ 10:32 PM


even with that, i don't see where a complete refund is in order by PepperElf Mon August 15, 2011 @ 5:02 PM


by RedheadwGlasses Posted Sun August 14, 2011 @ 5:18 PM

It doesn't matter that it's about $1.25. If that location has to do a
slight upcharge on an item because of a specific (regional?) reason,
the menus should reflect that. I think it's bad business to lie up
front about the cost of items. The time to inform the customer of the
$1.25 upcharge is when he ORDERS, not when the bill arrives.

Reply


Exactly by Nate. Sun August 14, 2011 @ 10:34 PM

by Nate. Posted Sun August 14, 2011 @ 5:14 PM

Why do people think it is a tax?
I'm pretty sure the OP can read the bill properly and distinguish
sales tax. That aside, it clearly says in the letter that the manager
explicitly said the price was higher!

Reply
by Steve OH (IO) Posted Fri August 12, 2011 @ 4:13 PM

with you. The server told you the ribs cost more,so it's not about
tax, soft drinks, etc. The deal is 2 for $20, and a half rack is one
of the choices. The bill should have been $20, not $21.25. The only
thing I would question is if the 2 for $20 deal is for dinners only.
Is it a different price for lunch?

Reply


by MA Cunningham Posted Fri August 12, 2011 @ 2:34 PM

It's not a very nice thing to do, but it is FAR from being fraudulent.
They probably should have told you about the upcharge, but even with
the upcharge, it is still less money than had you purchased a rib
dinner by itself!

Second, you weren't disrespected at all. Misled perhaps, but no one
CALLED you stupid, suggested you were ignorant or spoke badly about
either of you. Your interpretation of the manager's behavior may be
flawed given your "very angry" frame of mind.

While it stinks that you allowed this, relatively minor, issue to
"ruin" your wife's birthday, at the end of the day, you are aware that
the difference was $1.25, right? That just as easily could have been
the dine-in tax on the meal!

Reply

by Harleycat Posted Fri August 12, 2011 @ 2:20 PM

Although I agree that if something was going to be extra you should
have been notified, once explained, I would not have made a stink over
$1.25, especially on my husband's birthday. If my husband did that, I
would be mad at him not the restaurant.

All in all, you both ate dinner so I don't think you deserve a full
refund, especially if that refund includes the tip. At most, the
extra charge should have been taken off the bill.

Reply

by fairywithfangs Posted Fri August 12, 2011 @ 2:05 PM

Did you order a drink? extra sauce? different side? veggie instead of
fries? larger portion of ribs? full rack instead of half? what
portion of the bill was sales tax?

there are a lot of things that could have added an additional 1.25
charge to the bill. I don't really see why it would ruin your entire
day but that is just me.

Reply

by Alicia W. Posted Fri August 12, 2011 @ 2:02 PM

when restaurants have this type of promotion there is a special menu
or page on the menu that tells you what is covered under the deal.
when you ordered was there such a list and were the ribs on it?

Reply

There is by E C. Fri August 12, 2011 @ 3:22 PM
by E C. Posted Fri August 12, 2011 @ 1:21 PM

Wow..I just ate at Chilis last week and my husband had the baby back
ribs. I still have the receipt and I wasn't charged extra. I'm going
to go with the consensus that the exta was in fact tax. Did you ask
for the full receipt to see the breakdown of the charges? It sounds
like you just received the charge slip without the receipt.


Reply

by RedheadwGlasses Posted Fri August 12, 2011 @ 1:07 PM

I missed the parenthetical at the end, that the cost of the meal was
over $25. This means that the "$21.25" did NOT include tax. Tax is
its own separate line item at the end of the bill, not something that
gets included with each item individually. The fact that the bill was
over $25 likely means one or both of them ordered a pop.

Reply


i am guessing he is asking for the tip back as well by fairywithfangs Fri August 12, 2011 @ 2:07 PM


by McJohn Posted Fri August 12, 2011 @ 8:11 AM

wow you ruined your wifes birthday over $1.25

and Im confused you said you got the bill and it was 21.25, then you
you want to be refunded the amount of the meal which you say was over
$25.00?

I agree with the others, the $1.25 was probably a tax.

Reply

by RedheadwGlasses Posted Thu August 11, 2011 @ 11:20 PM

I assume that this $21.25 was prior to sales tax being computed, and
it's just the line item for the meals on the bill.

Because if that $1.25 IS the sales tax (and it could be, it's 6.25% of
the $20 tab--Alabama has a 4% sales tax, the county has 2%, and there
could be a municipal sales tax on top of that), then the manager and
the waitress would be idiots for not pointing that out.

Reply

by olie Posted Thu August 11, 2011 @ 10:12 PM

I checked out the Chili's site. It seems pretty clear.

Could that extra $1.25 have been tax? I know that *if* there were a
Chili's in my county, $1.25 would have been too low for tax. It would
be $1.26 or $1.27. (I don't pay too much attention to the county's
portion of the tax.)

Did either of you order a beverage? That seems to be outside the
2/$20 price.

Unless you live in some magical place where there are no state,
county, or municipal sales tax, you should shell out the extra $1.25
and keep your wife's birthday meal a relaxing one.

Reply

by Jennifer S Posted Thu August 11, 2011 @ 3:12 PM

YOU chose to argue with staff over a lousy $1.25. I realize that for
you, it may of been the principle of the matter but come on now. No
one forced you to argue and ruin your wife's birthday meal! I don't
agree that you were disrespected, what exactly did they say that was
disrespectful? Telling a customer NO, or that no mistake has been
made, or refusing to correct what you think is an error, is far from
disrespect. You also need to clarify the $21.25 you were charged. Was
that the total including tax or was that just the charge for the
entree's? Because I'm in California where tax is high and the total
for me, with tax, would of been $21.55. If there really was an
additional charge added to the ribs and it wasn't noted in the menu,
then yes it should of been taken off the bill. But honestly, you share
the blame for ruining your wife's dinner! It takes 2 to tango and you
chose to argue with the manager. If you are that concerned with
ruining your wife's meal, next time, take the manager aside, out of
your wife's earshot and discuss the issue calmly and rationally. If my
husband got upset over something as little as $.125 (and yes for some
it is the principle of the matter), and made a scene, I would be mad
at HIM. I'm sorry but I've got bigger things to worry about than a
$1.25!

Reply

by Dana G. Posted Thu August 11, 2011 @ 2:52 PM

I'm confused. If it's 2 for $20... is this additional charge tax?

Reply

It's explained in the OP what the amount is for by DeeM Mon August 15, 2011 @ 5:56 AM




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