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 Horrible Laptop
Posted Sat September 24, 2011 7:38 pm, by Amy W. written to Dell Computer Corporation
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I bought a laptop for my daughter October 2010, paid around $650.00. So after having it for ONLY 10 months the Hard-drive breaks--I get a refurbished one in the mail to be install by myself & to reprogram the computer by my self (with little computer knowledge). Lets say it took 6-8 hours to do. Then around a week later the ports won't work, now the mother-board? is broken & I have to send it to Dell for a week to get fixed. Now, I thought they would go through it & it would come back set to factory settings like when it was new, but no they didn't! I had a new internet explorer on it which was confusing at fist until I realized it was a new version. The computer still does not run right, it is slow at times, the internet doesn't like to start & I have to restart the computer a lot, this is even though it indicates the wirelesss is connected. The final issue--I put my daughter pictures back onto the computer & go to set up her screen saver back to the Windows Live Photo Gallery and click on settings to select the nice arrangement she had before--but no option available!! States "This computer's video card can't display themes!" So I look at other screen savers & none of them have any options available. I don't have this much money to spend for a computer to last less than a year!!! I feel like Dell is giving me the easiest & cheepest parts/solutions instead of fixing the computer. I feel that the computer should not have broken in the first place. But since it did it should have been fixed like it was new!! I have had an account with Dell for many years & bought a few computers & a camera from them. I will never buy anything from Dell again--especially a laptop!!!!!!!
I would like a BRAND NEW LAPTOP (with the blue exterior) to replace the one I have, obviously the one I bought is defective!
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by Kayla M. Posted Tue October 4, 2011 @ 10:53 PM
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I had a similar situation to this a few years back, and spent many
many MANY hours on the phone with India, sometimes getting hung up on
after being on hold for up to an hour and a half (no joke.) My hard
drive had crashed, and they had to send me new recover disks. After
weeks and weeks of trying, I gave up, which I NEVER do. I found some
burned ones that were almost as good. Then, a month or so later, my
disk drive stopped working. My sister had the same computer, so I
switched our disk drives, and mine was still not working. Every time
I called over to India, they demanded all my info, and that we go
through the BS trouble shooting, even when I told them I had JUST been
transferred after doing EXACTLY THAT. This was only fixed when I went
to a Dell kiosk at a mall and told them that if I didn't have a new
disk drive by the following week, I would come to the mall after
hours, break into the kiosk and steal one of theirs with a
screwdriver. (At this point I was a 19 yr old girl, so not a police
worthy threat.) I had 2 in the mail 3 days later... (I kept the
spare.) I will never EVER buy another thing from Dell, and make sure
to let any computer shopper out there know that they are the absolute
WORST.
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by Amy W. Posted Sat October 1, 2011 @ 8:43 PM
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The recovery disks did not work & now I can't even put Dell data safe
back on the computer. Believe me I have tried everything!
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by PepperElf Posted Thu October 6, 2011 @ 2:25 PM
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you may have to call them up to ask for a set.
i've personally only seen issues with DDS on one computer where it
didn't come preloaded and we had a wretch of a time trying to install
it. one of the guys finally got it to work though
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by billt Posted Mon September 26, 2011 @ 2:51 AM
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just go here for full instructions on a manual re installation of
windows
http://support.dell.com/support/topics/global.aspx/support/kcs/documen
t?c=us&cs=19&l=en&s=dhs&docid=DSN_362048&isLegacy=true
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Driver
by Amy W. Sat October 1, 2011 @ 8:40 PM
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Cost
by Amy W. Sat October 1, 2011 @ 8:50 PM
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SHARED LETTERS 
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