THEFT BY EMPLOYEE

I wonder why the cashier wouldn't just hand you the bill. Why wrap it
in a receipt and put it in the bag? I've gotten cash back at stores a
number of times, and they just hand it to you just like they hand back
change. They don't put it in the bag.

I have to agree with other posters. CHECK YOUR RECEIPT and make sure
you asked for the $20.00.

I always get cash back from a multitude of merchants, and I've never
had a problem. They always ask if I want cash back just in case I've
made a mistake.

YOU are the one that needs to pay attention to what you want your
transaction total to be, and to make sure that you are keying your
intention correctly into the merchants keypad.

After working in the retail environment for so many years I know that
a lot of customers don't really pay attention to what they are keying
into the keypad. They just want to get there merchandise and get out.

Really?

I shop at Walgreens all the time and when you use the credit/debit
pad, you'll swipe your card and you'll either be prompted to choose
credit/debit, you'll be prompted to enter your PIN or you'll be
prompted for cash back. In the event you choose debit or the cash back
prompt, you'll be prompted for $5, $10, $20 or "other amount". When
you choose the amount, it will ask if the amount of cash back is
correct. Then it will ask if the total amount is correct. Basically,
you'd really have to not be paying attention to mistakingly ask for
cash back.

Does your receipt show that you overpaid by $20?



Regardless of you hitting the button or not, your receipt will show if
you over paid by that amount or not.

You should have called police right then and there, and the manager is
WRONG, they have every right to check the employee AND her belongings.
Retail stores do this ALL THE TIME to their employees.

I would suspect that like other people posted, the transaction didn't
go through, but the cashier did say she gave you the money. I would
follow up with the other manager.

However, I'd probably try to stay away from comments like "MORE
IMPORTANT MAKE SURE IT IS NOT ONE OF YOUR POLICIES FOR YOUR EMPLOYEES
TO STEAL FROM YOUR CUSTOMERS". Of course it's not a policy, and
comments like that can just make people feel defensive.

And of course they can't search the cashier for money. There would be
no way to prove it wasn't there all along.

no offense, but are you sure you hit the button for cash back? and are
you sure that it went through the computer all the way?

if the drawer turned out right then maybe one of those instances
occured