Expect More/Pay Less or Expect Less?

I see below you thought they should have offered to put one on hold
for you from future stock.


They can't. Seriously they can't.


1) Who knows when that stock will come in. If they did offer to hold
it they may not be able to keep track of the request anyway.
Therefore they don't offer it. ... Why offer something if you can't
be sure you can deliver no?


2) Other PAYING customers. I can see it now... You go into the store
to buy the game and they tell you "nope we're sold out" and then you
see another customer go up, and they hand him a game because they held
it for him.

How would you react if you were the one they said "no" to? Would you
be complacent or would you complain about it?

Or what if they said, "Nope... we have X in stock but they're all on
hold for other customers." Would you accept that?


This is another reason they won't let you put a game on hold. You are
not the only customer.

I thought it was against the law to refuse a refund for an item that
did not work the way it was supposed to. Such as a damaged game that
won't play.

I'm glad you were able to get a new copy. I don't think what you
wanted done regarding this was unreasonable at all.

I did exchange it for a good copy today. More stock arrived over
night. There was one left when I got to the store this morning. Again,
it would have been better to have been offered to hold one from future
stock.

Thanks all for your comments. I'm very aware that you can easily copy
movies, I was not aware that you could easily copy xbox games. My
understanding is that people who do mod their xbox to play copied
games get banned from XBOX live.

No one at the store was aware of any problems with the game being
recalled. I feel sorry for the kids that will be unwrapping their
games on Christmas morning and have to hope Target has some in stock
to exchange.

I completely agree with the letter writer. It's not as if they are
demanding cash, simply store credit OR to be notified when there is a
copy in stock. They purchased the item with the realistic expectation
that it would...gasp...work. They should not have to call/travel all
around trying to track a new copy down.

So, this is a known issue that the manufacturer let the retail stores
know about. ALL of the Harry Potter year 5-7 that was originally sent
out to every Target store was damaged. They can't transfer or hold one
at another store for you because no one currently has any. Try again
at the end of the week and the stock should be replaced with working
copies by then. Better yet call the store before you go in and ask if
they have their new shipments in so you don't have to waste a trip.

I think all three of your suggested options are very reasonable. Hope
Target follows through on this.

I think your offered solutions are more than fair. I think they
should have given you store credit on the spot.

To the ease at which you can make copies I dont think store credit is
wise, but a swap for a new copy would be fine

They really don't know when more will arrive in the store. When I
worked in retail, we didn't know what was in a shipment until it
actually arrived in the store. Are there other Target stores in your
area? There are 2 stores within 15 miles of where I live. Many stores
do not do store to store transfers either. You will just have to check
back with the store to find out when another copy comes in. You could
ask them what days they normally get shipments. That way you don't
have to call them everyday. Stores began a no return policy on games,
CDs, and DVDs years ago. Part of the reason is they are so easy to
copy now. People would buy it, bring it home and copy it, then return
it for a full refund. For games, some people would buy them, try it
out and decide they don't like it, then return it for a refund. The
store is unable to resell the game and takes a loss.