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Expect More/Pay Less or Expect Less?

Posted Sun November 20, 2011 12:05 am, by Michael V. written to Target

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Purchased Lego Harry Potter Years 5-7. The game has a visible scratch all around the disk and will not play. I attempted to exchange for another copy, but there are no more in stock. I requested a refund, but the policy will not allow a refund, exchange only.

I'd be happy with any of the following.
1. Store Credit
2. Ship one over from another store
3. Take my name and offer to phone me when one is in stock.

What I don't need is "Sorry, it's store policy, and we have no way to tell you when we will have stock".


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by PepperElf Posted Mon November 21, 2011 @ 8:02 AM

I see below you thought they should have offered to put one on hold
for you from future stock.

They can't. Seriously they can't.

1) Who knows when that stock will come in. If they did offer to hold
it they may not be able to keep track of the request anyway.
Therefore they don't offer it. ... Why offer something if you can't
be sure you can deliver no?

2) Other PAYING customers. I can see it now... You go into the store
to buy the game and they tell you "nope we're sold out" and then you
see another customer go up, and they hand him a game because they held
it for him.

How would you react if you were the one they said "no" to? Would you
be complacent or would you complain about it?

Or what if they said, "Nope... we have X in stock but they're all on
hold for other customers." Would you accept that?

This is another reason they won't let you put a game on hold. You are
not the only customer.


I would usually agree by Lisa H. Mon November 21, 2011 @ 9:47 AM

Not to mention the fact that... by Casmly Mon November 21, 2011 @ 1:16 PM

except you forgot... by PepperElf Mon November 21, 2011 @ 2:04 PM

They might complain by Lisa H. Mon November 21, 2011 @ 4:02 PM

unreasonable? by PepperElf Mon November 21, 2011 @ 4:14 PM

The service desk?!?! by jeishere Tue November 22, 2011 @ 9:09 AM

what service desk - not all stores have them you know by PepperElf Tue November 22, 2011 @ 9:15 AM

We are talking about Target by Lisa H. Tue November 22, 2011 @ 9:32 AM

you know i'd hate to see it lost there by PepperElf Tue November 22, 2011 @ 10:51 AM

What policy by jeishere Tue November 22, 2011 @ 12:34 PM

um hello? are we having the same conversation? by PepperElf Tue November 22, 2011 @ 2:27 PM

Actually by MA Bellamy Tue November 22, 2011 @ 1:51 PM

Yes, unreasonable by Lisa H. Tue November 22, 2011 @ 9:31 AM
by texasgurl Posted Sun November 20, 2011 @ 11:19 PM

I thought it was against the law to refuse a refund for an item that
did not work the way it was supposed to. Such as a damaged game that
won't play.

by Wendy C. Posted Sun November 20, 2011 @ 10:32 PM

I'm glad you were able to get a new copy. I don't think what you
wanted done regarding this was unreasonable at all.


by Michael Vaughn Posted Sun November 20, 2011 @ 8:55 PM

I did exchange it for a good copy today. More stock arrived over
night. There was one left when I got to the store this morning. Again,
it would have been better to have been offered to hold one from future

Thanks all for your comments. I'm very aware that you can easily copy
movies, I was not aware that you could easily copy xbox games. My
understanding is that people who do mod their xbox to play copied
games get banned from XBOX live.

No one at the store was aware of any problems with the game being
recalled. I feel sorry for the kids that will be unwrapping their
games on Christmas morning and have to hope Target has some in stock
to exchange.


Kids on Christmas morning by RedheadwGlasses Sun November 20, 2011 @ 11:30 PM

so waiting a few days worked then? by PepperElf Mon November 21, 2011 @ 7:56 AM

by Casmly Posted Sun November 20, 2011 @ 7:47 PM

I completely agree with the letter writer. It's not as if they are
demanding cash, simply store credit OR to be notified when there is a
copy in stock. They purchased the item with the realistic expectation
that it would...gasp...work. They should not have to call/travel all
around trying to track a new copy down.

by fizgig Posted Sun November 20, 2011 @ 3:02 PM

So, this is a known issue that the manufacturer let the retail stores
know about. ALL of the Harry Potter year 5-7 that was originally sent
out to every Target store was damaged. They can't transfer or hold one
at another store for you because no one currently has any. Try again
at the end of the week and the stock should be replaced with working
copies by then. Better yet call the store before you go in and ask if
they have their new shipments in so you don't have to waste a trip.


by Lisa H. Posted Sun November 20, 2011 @ 11:59 AM

I think all three of your suggested options are very reasonable. Hope
Target follows through on this.


by RedheadwGlasses Posted Sun November 20, 2011 @ 11:28 AM

I think your offered solutions are more than fair. I think they
should have given you store credit on the spot.


Due by McJohn Sun November 20, 2011 @ 12:43 PM

But if it's obviously damaged, and there is no new copy available, what is the LW to do? by RedheadwGlasses Sun November 20, 2011 @ 5:03 PM

How do they know by McJohn Mon November 21, 2011 @ 8:25 AM

And... by jeishere Mon November 21, 2011 @ 9:08 AM
by Retail Veteran Posted Sun November 20, 2011 @ 12:53 AM

They really don't know when more will arrive in the store. When I
worked in retail, we didn't know what was in a shipment until it
actually arrived in the store. Are there other Target stores in your
area? There are 2 stores within 15 miles of where I live. Many stores
do not do store to store transfers either. You will just have to check
back with the store to find out when another copy comes in. You could
ask them what days they normally get shipments. That way you don't
have to call them everyday. Stores began a no return policy on games,
CDs, and DVDs years ago. Part of the reason is they are so easy to
copy now. People would buy it, bring it home and copy it, then return
it for a full refund. For games, some people would buy them, try it
out and decide they don't like it, then return it for a refund. The
store is unable to resell the game and takes a loss.


Still think Option #2 and #3 are completely reasonable n/t by McJohn Sun November 20, 2011 @ 10:39 AM

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