Expect More/Pay Less or Expect Less?

if they truly can't call, they should make an exception and offer a
store credit or cash back. This wasn't the letter writer's fault,
they shouldn't be punishing them for their decision to purchase the
game there instead of elsewhere.

This close to the holidays you KNOW someone would be enraged should
they hold an item for another customer.

hell we'd probably see an "OMG BAIT AND SWITCH" letter here


and of course even if they did offer to hold the item, with so much
work going on, you may not be able to keep track of it.... and would
you really want someone to OFFER this if they couldn't ensure it was
actually done?

I mean i know people want promises but... would you want a promise
that makes you feel good now, even if they may not keep it... or would
you rather have someone be honest?

I thought it was against the law to refuse a refund for an item that
did not work the way it was supposed to. Such as a damaged game that
won't play.

I'm glad you were able to get a new copy. I don't think what you
wanted done regarding this was unreasonable at all.

I did exchange it for a good copy today. More stock arrived over
night. There was one left when I got to the store this morning. Again,
it would have been better to have been offered to hold one from future
stock.

Thanks all for your comments. I'm very aware that you can easily copy
movies, I was not aware that you could easily copy xbox games. My
understanding is that people who do mod their xbox to play copied
games get banned from XBOX live.

No one at the store was aware of any problems with the game being
recalled. I feel sorry for the kids that will be unwrapping their
games on Christmas morning and have to hope Target has some in stock
to exchange.

I completely agree with the letter writer. It's not as if they are
demanding cash, simply store credit OR to be notified when there is a
copy in stock. They purchased the item with the realistic expectation
that it would...gasp...work. They should not have to call/travel all
around trying to track a new copy down.

So, this is a known issue that the manufacturer let the retail stores
know about. ALL of the Harry Potter year 5-7 that was originally sent
out to every Target store was damaged. They can't transfer or hold one
at another store for you because no one currently has any. Try again
at the end of the week and the stock should be replaced with working
copies by then. Better yet call the store before you go in and ask if
they have their new shipments in so you don't have to waste a trip.

I think all three of your suggested options are very reasonable. Hope
Target follows through on this.

I think your offered solutions are more than fair. I think they
should have given you store credit on the spot.

They really don't know when more will arrive in the store. When I
worked in retail, we didn't know what was in a shipment until it
actually arrived in the store. Are there other Target stores in your
area? There are 2 stores within 15 miles of where I live. Many stores
do not do store to store transfers either. You will just have to check
back with the store to find out when another copy comes in. You could
ask them what days they normally get shipments. That way you don't
have to call them everyday. Stores began a no return policy on games,
CDs, and DVDs years ago. Part of the reason is they are so easy to
copy now. People would buy it, bring it home and copy it, then return
it for a full refund. For games, some people would buy them, try it
out and decide they don't like it, then return it for a refund. The
store is unable to resell the game and takes a loss.