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 Been on Ebay for about 10 years...
Posted Tue November 22, 2011 11:44 pm, by Joseph B. written to EBay
Write a Letter to this Company | Rate this Company
This evening I received a message out of the blue stating, "Your account was limited because we found a pattern in the number or dollar value of eBay Buyer Protection cases you've opened, because buying policies were broken, or because of other factors."
I had last spoken to the trust team a few months ago after I received a warning. At that point the representative explained that it was due to the high amount of cases opened against sellers.
I vowed at that point to stop opening cases and directly communicate. Since then, no cases have been opened and communication I believe is at an all time high.
This letter came as a surprise, so I called in as soon as I got it. I reached the same trust an security team that I spoke to before, but this time I got a particularly arrogant gentleman.
I mentioned to him that this letter was very broad and I would like more specifics as to why this happened. He put me on hold for a few minutes and came back and interpenetrated the message saying that there was a high amount of cases, negative feedback, and refunds on my account. I apologized as this was all news to me, and caught me off guard. I again informed him how broad this was and was looking for something more specific so I could know what NOT to do.
He informed me there is no specific, and in 90 days wen I am allowed back I just have to be more careful and read the description of the items I buy.
I asked to speak to a supervisor and he refused. He told me he was the end all be all of the company and there was nobody else to speak to.
If I deserve this punishment, and more than likely I do, I will leave that be.
The problem I have is the idea that there is no defined number or specific situations where I know what I can and cannot do. In the past 12 months, I have done no less than 915 transactions - as I have 915 POSITIVE feedbacks from sellers... I cannot imagine 5% of those transactions can be classified as "problems."
So what is the number of feedbacks, cases, or other negative interactions? How do I know what to do and not to do if you won't tell me?
Please have someone contact me who can speak more specifically about my account - XXX. Thank You.
I apologize for any grammatical errors or typo's as this email was sent from a smartphone with auto correct.
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by cissy Posted Sat November 26, 2011 @ 2:29 PM
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Don't buy a lottery ticket. You appear to be unlucky. I have had only
one issue with my E Bay purchases and it was quickly resolved. I
respect and read the seller's description and my expectations are
based on that.If you have been unnerved by this news I would look to
other shopping alternatives. Feel, touch, smell in person. E-Bay
vendors have been wonderful to me. All the best.
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um
by _)oey Sat November 26, 2011 @ 6:21 PM
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High levels of negatives and returns indicate you're the kind of
customer I don't want within 50 feet of me. My biggest nightmare is a
buyer who doesn't read the description and forces a return the item,
and then negs me into the bargain.
I recently received my first negative in seven years of selling from a
buyer who wanted to return something she'd broken, and then got mad
when I wouldn't refund her money without her shipping the item back.
(including postage both ways) I try to be nice; most sellers of
vintage items have a no returns policy. Sorry - I'll wear my red
circle with pride. I also recently had to eat a return from someone
who didn't like something once she got it. More buyers, or renters and
blackmailers, (refund or I'll neg you) like that no one needs.
Ebay provides few if any protections for sellers, and those few have
been steadily eroded. It sounds like they're finally cracking down on
some people who are costing them money. Returns mean they have to
refund fees, something they absolutely HATE. They can live with
scammers and liars, but cost the share holders a few cents and they'll
actually do something.
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Funny.
by _)oey Sun November 27, 2011 @ 12:25 AM
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...
by _)oey Wed November 23, 2011 @ 3:23 PM
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by _)oey Posted Wed November 23, 2011 @ 3:22 PM
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...it makes me laugh when people recommend reading the auction as a
solution. How many people do you know that buy things with their eyes
closed? I try to know what I am buying so reading auctions really has
never been an issue for me - I do have high standards, maybe too high,
and tend to complain. Its tough paying near retail and getting a
returned item.
I just want to make sure that in 3 months when things are cleared up,
I dont get banned permanently for doing what they deems as problem but
never defined for me so I can act normal and not step above that
threshold.
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50??
by SuzieCat Sun November 27, 2011 @ 11:57 AM
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50??
by SuzieCat Sun November 27, 2011 @ 11:59 AM
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Excellent.
by _)oey Sun November 27, 2011 @ 4:43 PM
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50
by _)oey Sun November 27, 2011 @ 4:32 PM
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Exactly
by SuzieCat Mon November 28, 2011 @ 7:37 AM
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correction
by SuzieCat Mon November 28, 2011 @ 7:45 AM
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SHARED LETTERS 
del.icio.us
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