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 Been on Ebay for about 10 years...
Posted Tue November 22, 2011 11:44 pm, by Joseph B. written to EBay
Write a Letter to this Company | Rate this Company
This evening I received a message out of the blue stating, "Your account was limited because we found a pattern in the number or dollar value of eBay Buyer Protection cases you've opened, because buying policies were broken, or because of other factors."
I had last spoken to the trust team a few months ago after I received a warning. At that point the representative explained that it was due to the high amount of cases opened against sellers.
I vowed at that point to stop opening cases and directly communicate. Since then, no cases have been opened and communication I believe is at an all time high.
This letter came as a surprise, so I called in as soon as I got it. I reached the same trust an security team that I spoke to before, but this time I got a particularly arrogant gentleman.
I mentioned to him that this letter was very broad and I would like more specifics as to why this happened. He put me on hold for a few minutes and came back and interpenetrated the message saying that there was a high amount of cases, negative feedback, and refunds on my account. I apologized as this was all news to me, and caught me off guard. I again informed him how broad this was and was looking for something more specific so I could know what NOT to do.
He informed me there is no specific, and in 90 days wen I am allowed back I just have to be more careful and read the description of the items I buy.
I asked to speak to a supervisor and he refused. He told me he was the end all be all of the company and there was nobody else to speak to.
If I deserve this punishment, and more than likely I do, I will leave that be.
The problem I have is the idea that there is no defined number or specific situations where I know what I can and cannot do. In the past 12 months, I have done no less than 915 transactions - as I have 915 POSITIVE feedbacks from sellers... I cannot imagine 5% of those transactions can be classified as "problems."
So what is the number of feedbacks, cases, or other negative interactions? How do I know what to do and not to do if you won't tell me?
Please have someone contact me who can speak more specifically about my account - XXX. Thank You.
I apologize for any grammatical errors or typo's as this email was sent from a smartphone with auto correct.
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by cissy Posted Sat November 26, 2011 @ 2:29 PM
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Don't buy a lottery ticket. You appear to be unlucky. I have had only
one issue with my E Bay purchases and it was quickly resolved. I
respect and read the seller's description and my expectations are
based on that.If you have been unnerved by this news I would look to
other shopping alternatives. Feel, touch, smell in person. E-Bay
vendors have been wonderful to me. All the best.
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um
by _)oey Sat November 26, 2011 @ 6:21 PM
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Of course, I learned from you ebay/PFB people long ago that ebay is
not the same as it was 15 years ago!
I feel that if I buy something off of ebay, "not liking it" isn't a
good enough reason to return it. It would have to have been totally
misrepresented for me to feel like I had a right to return it for a
refund.
Someone who breaks an item then expects a refund? She should be
banned from shopping for life!!!
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The breakage was a she said/she said situation and Ebay wouldn't take
sides. It had to happen sometime, but I almost wish I'd messed up
enough to actually deserve it. It was a beaded bracelet and the
beading cord looked physically cut. It wasn't shipped that way.
My one buyer did feel like her item was misrepresented, because she
thought a manufacturing flaw was more serious than I'd indicated. It
wasn't; I took a hammer to the jade bangle when it arrived back and
the flaw held up to the punishment just fine. It's now a necklace.
Ebay has gone downhill in the last few years, especially for small
sellers or anyone selling vintage/antique merchandise. It's really
still the only global game in town, and as someone whose stuff often
goes overseas I'm forced to sell there more or less. Etsy and Ruby
Lane are alternatives, but the exposure isn't as good.
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Funny.
by _)oey Sun November 27, 2011 @ 12:25 AM
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...
by _)oey Wed November 23, 2011 @ 3:23 PM
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50??
by SuzieCat Sun November 27, 2011 @ 11:57 AM
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50??
by SuzieCat Sun November 27, 2011 @ 11:59 AM
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Excellent.
by _)oey Sun November 27, 2011 @ 4:43 PM
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50
by _)oey Sun November 27, 2011 @ 4:32 PM
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Exactly
by SuzieCat Mon November 28, 2011 @ 7:37 AM
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correction
by SuzieCat Mon November 28, 2011 @ 7:45 AM
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SHARED LETTERS 
del.icio.us
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